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Lucid

Lucid Software

Reviews from AWS customer

5 AWS reviews

External reviews

8,543 reviews
from and

External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Harshal Jethwa

Collaborative diagrams have improved our architectural design and saved significant team time

  • April 24, 2026
  • Review provided by PeerSpot

What is our primary use case?

My main use case for Lucidchart is creating diagrams, architectural diagrams, charts, and visual thinking tools, including system flowcharts.

A specific example of a diagram I've created with Lucidchart is AWS and Azure system design diagrams, microservices architecture, flowcharts, CI/CD work topology, and server diagrams.

What is most valuable?

The best features Lucidchart offers include a drag and drop editor for easy diagram creation, real-time collaboration where multiple users can edit at the same time, templates with shapes and icons, integration with Slack and Jira, and cloud-based accessibility without requiring downloads.

Real-time collaboration and templates have helped my workflow by allowing easy creation where multiple users can work on the same diagram simultaneously.

Lucidchart has positively impacted my organization because it makes our work easy and allows us to create diagrams efficiently. Additionally, the pre-built templates for code enable integration with different tools.

We saved our team time by 20-30% and made our work considerably easier.

What needs improvement?

Lucidchart can be improved as it has some limited free plans with certain features unavailable in the free tier. It can be expensive for team work and is not as effective for code-based diagrams.

For how long have I used the solution?

I have been using Lucidchart for six months.

What do I think about the stability of the solution?

Lucidchart is stable.

What do I think about the scalability of the solution?

Lucidchart's scalability is good.

How are customer service and support?

Customer support is good.

I would rate the customer support an eight on a scale from one to ten.

Which solution did I use previously and why did I switch?

I have not used any other solutions before Lucidchart.

How was the initial setup?

My experience with pricing, setup cost, and licensing is that it is cloud-based, so no setup is required. Currently, we are using a free plan.

What about the implementation team?

My company does not have a business relationship with this vendor other than being a customer.

What was our ROI?

I have seen a return on investment as 20 to 30% of our time is saved.

What's my experience with pricing, setup cost, and licensing?

It is cloud-based, so no setup is required. Currently, we are using a free plan.

Which other solutions did I evaluate?

I have not evaluated other options before choosing Lucidchart.

What other advice do I have?

My advice for others looking into using Lucidchart is that if they want a solution where they can create a free diagram, work in a team, present system diagrams, and want a free plan with a click for a diagram as code, and seek a collaborative diagrammatic tool for creating system design workflow and architecture visualization, they can use this tool. I rate this product an eight out of ten.


    Christine K.

Bloody Checkmate with Drag-and-Drop Diagramming with personalizable Templates and AI Productivity

  • April 24, 2026
  • Review provided by G2

What do you like best about the product?
Bloody checkmate for the following Reasons,1:The cult classic interface with drag and drop effectiveness for seamless collaboration on diagramming.2:Personalizable templates to tailor to my daily diagramming needs.3:AI productivity that boosts my workflows.
What do you dislike about the product?
It shines with AI productivity that boosts and streamlines my workflows.
What problems is the product solving and how is that benefiting you?
It's my bloody checkmate that shines with Cult classic interface with drag and drop interface for seamless collaboration to create stunning diagrams.Personalizable templates to meet my daily diagramming needs and lastly AI productivity that boosts my workflows.


    Nicole M.

My heartbeat with Killer Interface & Feature-Rich Diagramming with Elephantine Extensible templates

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
It's my heartbeat with elephantine templates all extensive to meet my diagramming needs.I love it for Killer interface with intuitive drag and drop tool that makes collaboration on brainstorming seamless and efficient.I like it for feature-rich visualization tools that helps to tranform my diagrams into professional yet eye catching presentations with step by step flows for everyone to understand.It's keen with seamless intergrations to Slack that fosters team discussion and in long run team productivity.
What do you dislike about the product?
It just phenomenal with seamless intergrations to foster team discussions and team productivity on the long run.
What problems is the product solving and how is that benefiting you?
My heartbeat with elephantine templates extensible to meet all my diagramming needs.Love it for killer interface that makes interdepartmental collaboration to build and visualize on workflows.One of my favorite is process mapping and seamless contribution to process documentation.I like it for seamless intergration to Slack for team discussions and team productivity.


    Stephanie M.

I Buck for it's Ultrafast,No-Fuss Diagramming with Highly Customizable Templates to suit my Needs

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
I buck for it's ultrafast performance,no-fuss UX with creating of versatile diagrams resulting into cutting-edge Org charts,flowcharts and captivating presentations that my clients and stakeholders admire.I love it for ratorius of templates extemely customizable to meet all my daily workflows needs.Exceptional support that i got was amazing although drag and drop interface makes it effortless but support was nice.
What do you dislike about the product?
I thank for it No-fuss interface making cross functional collaboration possible.
What problems is the product solving and how is that benefiting you?
I buck for it's no-fuss interface,Ultrafast performance with versatile diagramming and effortless cross fuctional collaboration for captivating presentations,Org charts and flowcharts that even my client are proud of.I salute for seamless intergrations to Google drive that makes online collaboration so effective and secure storage of my work.Great for monstrous of customizable to meets my daily process mapping and diagramming needs.


    Jake Z.

Seamless Team Collaboration with Live Editing

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
I really appreciate the live editing feature in Lucid Visual Collaboration Suite. It allows me to move things around and see where my teammates make changes, which is great for collaboration. The setup was extremely easy, which was a big plus for me.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for collaborating with my team and framing out features for our startup. The collaboration feature and live editing, like seeing where my teammate moves, are especially helpful.


    Miriam G.

A Real Gem with Spick-&-Span UI,Clarity with flowcharts with seamless collaboration on diagramming

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
Yes i admire it for spick and span interface that is neatly organized for my seamless collaboration with my teams on creating very astounding and creative diagrams for efficient process mapping.I love it a real gem with intuitive layout that helps to produce engaging yet professional flowcharts that makes everything explainable and understandable.I applaud it for incredible support team that was there for me during my onboarding till now they are super responsive.
What do you dislike about the product?
10/10 to the incredible support team with seamless onboarding till now they are super responsive.
What problems is the product solving and how is that benefiting you?
I salute it for spick and span UI for keeping my teams neatly organized and seamless collbaoration to create professional diagrams.It's my real-gem with impeccable formatting to build professional flowcharts that brings clarity to every process and help with quick understanding.Incredible support team that was helpful with onboarding and quick to respond till now.


    Damaris W.

A Go-Getter with productive Outcomes,Frictionless UI &Processes documentation with easy collaboratio

  • April 23, 2026
  • Review provided by G2

What do you like best about the product?
It a Go-Getter with frictionless interface to easily navigate and use.I love it for efficient team collaboration to create impeccable that results into stunning flowcharts,illustrations and presentations.I like it for documenting of my every processes which makes it easy to understand.Free version is of huge help to give it a try before diving fully into it.
What do you dislike about the product?
A Go-getter with frictionless UI to easily navigate and use.
What problems is the product solving and how is that benefiting you?
A Go-Getter with frictionless UI to easily navigate and use,reliable for seamless collaboration with my teams for diagramming resulting into stunning flowcharts,illustrattions and presentations.I love it for documentation of my processes making it easy to follow and understand.Free Version is undisputable for it's gives me freedom to try everything before purchase and yet it does a bang-up job.


    Immaculate N.

Brave Warrior with Technical Diagramming,seamless collaboration & alignment &AI-powered productivity

  • April 22, 2026
  • Review provided by G2

What do you like best about the product?
I really adore it for mapping out of technical processes and seamless collaboration with building of network architecture designs.It's invaluable for user friendly workshops to discuss on projects.I love it for AI-Powered productivity to allow me to create flowcharts without touching any code just from a simple prompts.I like it for spectacular diagrams that helps alot to illustrate my presentations in a way that everyone can understand.
What do you dislike about the product?
I love it for spectacular diagrams to illustrate my presentations in a way that everyone can understand.
What problems is the product solving and how is that benefiting you?
It's my brave warrior for mapping out of network topologies and architectural designs with simple and technical diagrams that everyone is able to understand. Bold with AI-powered productivity with seamless generation of impeccable flowchart from simple prompts.Extraordianairre with seamless collaboration with my teammates to build intuitive workflows.


    Julius K.

Major Kudos,to Gargantuan of Templates for Digital Campaign Optimization &Iconic for CRM Intergratio

  • April 22, 2026
  • Review provided by G2

What do you like best about the product?
Major Kudos!To my bonafide trailblazer that drives data driven strategies for digital campaign optimization and helps me alot to strengthen our brand through creative process mapping.I love it for gargantuean of editable templates that exactly meet my marketing needs.One of the affordable,portable and seamless solution that intergrates with CRM boost marketing efforts remarkably.
What do you dislike about the product?
One of the bold,affordable solution that intergrates with CRM to boosts my marketing efforts remarkably.
What problems is the product solving and how is that benefiting you?
LVCS deserves a major Kudos as my bonafide trailblazer that drives data driven strategies for digital campaign optimization.It shines with gargantaun of templates to suit my workflows and marketing Needs.I love it for seamless intergrations to CRM to boost my marketing efforts.Clean and solid UX and very affordable solution to use.


    Jecinta W.

Unstoppable Jaggarnaut that dominates with Breeze setup,Process Mapping&System Architecture Diagrams

  • April 22, 2026
  • Review provided by G2

What do you like best about the product?
It's incredible for a breeze setup,implementation and streamlined navigation.I love it for dominating with efficient process mapping and system architecture diagrams which are able to simultaneously collaborate with my team to build.Kudos for the intuitive mind maps for seamless brainstorming to share ideas and visualize on concepts.
What do you dislike about the product?
I love it for a breeze setup,implementation with streamlined navigation.
What problems is the product solving and how is that benefiting you?
It's incredible for A breeze setup,implementation and streamlined navigation.I love how it dominates with efficient process mapping and system architecture diagrams with simultaneous collaboration with my teammates to build them.Rocks with intuitive mind maps for fruitful brainstorming to share ideas and visualize on concepts.I hail it for easy onbaording,credits to customizable templates.