User-Friendly, Essential for Visual Organization
What do you like best about the product?
I use Lucid Visual Collaboration Suite to build spider charts for my law firm. It helps me stay organized and see the flow of my entities that I need to manage. I love how easy it is to expand a chart and the simplicity of the overall website. Lucid is user-friendly; all of the tools are easy to manage and locate. The initial setup was very simple and easy.
What do you dislike about the product?
I wish there was an easier way to scroll in and out of the entire view of the chart/s. Possibly make a button that allows you to scroll in and out of the frame of the chart.
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite to stay organized and visualize the flow of the entities I manage effectively.
Streamlined Collaboration with Real-Time Features
What do you like best about the product?
I like that with Lucid Visual Collaboration Suite, I can have real-time discussions through video chat and then easily share the link with my colleagues.
What do you dislike about the product?
Faced lag on update but its rare
What problems is the product solving and how is that benefiting you?
I use Lucid Visual Collaboration Suite for flowcharts and diagrams. It helps us brainstorm during sessions related to flow items. We can discuss in real-time via video chat and share the session link with colleagues.
Lucid is exceptional in flowchart creation with very prominent diagram format abilities
What do you like best about the product?
Lucid has some incredible functionality that makes it easy to not only prepare a great flowchart to go into network architecture mapping but also to layer data flow visualizations. It has a lot of different shapes and icons to add when I am creating network diagrams and it provides me the functionalities I need to create as many flowcharts as possible.
What do you dislike about the product?
There was nothing that I did not like about this tool. If you want to produce flowcharts and diagrams you won’t be disappointed.
What problems is the product solving and how is that benefiting you?
This tool enabled me to create network diagrams super quick saving me a lot of time when illustrating endpoints communication pathways which is simply priceless. I have created several data flow diagrams that helps trace how data moves within and outside the organization’s boundaries.
Far superior software to create diagrams comfortably for various use cases
What do you like best about the product?
It’s easy to create flowcharts, and what’s even better, I can rearrange them without losing the meaning of the chart since the arrows and relationships all adjust as I make the changes. The flexibility makes it a very useful tool for a variety of diagram use cases, and best of all, I absolutely like that I can easily increase the size of my flowchart both vertically and horizontally as needed.
What do you dislike about the product?
I have a very easy time looking for a templates to create flowcharts in Lucid and the tool works smoothly all the time and no feature that seem annoying to use.
What problems is the product solving and how is that benefiting you?
I currently utilize Lucid for a number of items but most importantly architectural diagrams is where I find the most use. It is my best tool in diagram creation and I use it communicate interior design plans with teams.
Loads quickly and functions smoothly to diagram data lifecycle flows efficiently
What do you like best about the product?
The enormous collection of starter templates meant that I was able to find a similar chart to the one I needed to create and get the right objects loaded up straight away. Lucid is flexible enough and the drag and drop interface comes very handy to create quick diagrams and I like that it supports importing clip arts to the drawing canvas.
What do you dislike about the product?
You may really need to get the paid version to make Lucid very useful. The free version does not allow enough features to create complex flow charts.
What problems is the product solving and how is that benefiting you?
Diagrams provide the best way to illustrate how data flows between systems providing good understanding of integration points. The diagrams also simplify explanations of metrics and trends and this has helped us immensely when in the stages of decision making.
Lucid is great and my favorite tool for drawing entity-relationship diagrams really fast
What do you like best about the product?
Lucid is really easy to use for creating flowcharts, it allows you to include images and external icons and the diagrams look amazing. There are also some smart diagram types with things like swimlanes for creating business processes. This is the best tool for professionals looking for something to create diagrams really fast and export them out.
What do you dislike about the product?
The tool has been very useful and I haven’t noticed any downsides for my use case. It is just the right tool for me to diagram processes that span multiple departments.
What problems is the product solving and how is that benefiting you?
Lucid helps me to quickly map out how external systems interface with internal systems and to create UML sequence diagrams that detail specific API protocols and data flows.
Effortless Diagramming That Enhances Client Communication
What do you like best about the product?
The diagraming tool is easy to use and helps convey ideas in client interactions
What do you dislike about the product?
Honestly, nothing. Although I hate the ‘@name’ at the bottom of sticky notes
What problems is the product solving and how is that benefiting you?
They help make visualization of complex ideas simpler.
Great tool for diagramming, collaboration and planning.
What do you like best about the product?
Lucid visual has been the best tool when it comes to creating visually appealing diagrams , flowcharts and timelines. Lucid visual has broad variety of templates that provides perfect starting point for any idea. It aslo enhances cross team collaboration capabilities and sharing of diagrams is quite easy. Lucid application is aslo fairy priced.
What do you dislike about the product?
Lucid visual has been the perfect solution so far. No major issues that we have encountered.
What problems is the product solving and how is that benefiting you?
Lucid visual has been one of the best tool to use to design diagrams, collaboration and planning. It's fairly priced and easy to use. Great templates and the drag and drop interface is amazing.
Improving onboarding and collaboration has revealed bottlenecks and supports agile workshops
What is our primary use case?
Our main use case for Lucidchart is for internal collaboration, where we use it to brainstorm and ideate in Lucidspark and then formalize into chart flows. Additionally, it helps us ensure that data is transparent, which we can demonstrate through data models in the same environment. Lucidchart also helps us map business processes and outcomes, customer journeys, and organizational charts for leadership and cross-functional alignment.
When mapping business processes and outcomes with Lucidchart, I can walk you through a recent example from our current project. We use it to brainstorm and ideate on projects we receive from clients. Since we work in Agile, we ensure that during sprint planning, we collaborate well with stakeholders and the product owner. We conduct a significant amount of brainstorming using the ideate feature in Lucidspark and then formalize this into chart flows. This is how we ideate and map business processes and customer journeys.
In addition to our main use cases for Lucidchart, we also use it for design and technical architectures such as cloud data microservices and ERDs, which often connect to similar systems and records like Jira, Salesforce, or other solutions.
What is most valuable?
The best features Lucidchart offers include multiple capabilities I personally love, particularly with diagramming, which helps us with flowcharts, BPMN, ERD, UML, organizational charts, and other diagrams with a good size of data-linked shapes and some conditional formatting. That is the number one feature which I love. Additionally, Lucidchart provides us real-time multiuser collaboration, which helps us ensure that everything is tracked in real-time. Other options such as present indicators, comment sections, and visual activities such as voting and groupings are also really good features that help us facilitate workshops and decision journeys.
The real-time collaboration provided by Lucidchart impacts our workflow significantly. For instance, in sprint planning, we have a proper collaboration session where the product owner tells us what needs to be included in our upcoming sprint. During this, we ideate on the boards using the tool, allowing us to visualize what can be done. This functionality gives good visibility of the board, ensuring that whatever needs to be done is apparent. It offers a variety of inspection options, and once things are transparent on the boards, the team can work on it in a solid way. That is why we use this feature, and it is my personal favorite.
The integrations with Lucidchart are also really good, as we use Google Marketplace solutions such as Google Workspace and Microsoft products, all of which work together. We utilize Jira and Confluence support, which integrates well, along with GitHub for our repository. Additionally, we use Salesforce for our CRM, and it smoothly connects with Lean and more, allowing us to integrate in real-time.
Lucidchart has positively impacted our organization by enabling us to identify process bottlenecks and architecture issues earlier, which improves our project outcomes and reduces network load. The metrics related to process bottlenecks and architecture issues have improved significantly by 61%. The identification of these bottlenecks, along with improved project outcomes and reduced rework, has decreased by almost 30-40%. Furthermore, it has helped in better visual communication and has accelerated onboarding and executive alignment, especially for hiring managers.
Lucidchart has accelerated onboarding and executive alignment by providing better visual communication between executives and teams, which has created a transparent environment. This transparency leads to productive and collaborative sessions, which is a major benefit.
What needs improvement?
Regarding improvements for Lucidchart, I feel that it works overall. The primary area that could be improved is the learning curve. I think it still needs some additional introduction, such as introductory videos or training for new users, as this platform can be overwhelming for those coming from a non-tech background. More advanced training or introductions could really help newcomers. Aside from that, everything is working, and I do not have any problems.
What do I think about the stability of the solution?
Lucidchart is definitely a stable solution. We did not face any downtime, bugs, or glitches.
What do I think about the scalability of the solution?
Lucidchart has good scalability. It provides a solid technical solution, and whenever we need to upscale or downscale, we can do so according to the tier pricing. You can choose any tier you want by moving to a higher plan, so scalability is not an issue. I believe it is definitely a scalable solution.
How are customer service and support?
The customer support for Lucidchart is really good. We had an interaction with the team about six months back regarding an update issue we were facing on one of our systems. We contacted them, and they resolved the issue within 45 minutes.
How would you rate customer service and support?
What was our ROI?
We have seen a return on investment from using Lucidchart, as we have saved a lot of time, and the collaboration among teams has increased significantly.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, setup cost, and licensing, I feel that Lucidchart has provided us with good plans, as we have purchased it through AWS Marketplace. We got team plans that run around nine to ten USD per seat, helping us with custom features such as SAML, SSO, and security automation. When discussing pricing, it is quite favorable compared to competitors. Licensing and other aspects have been managed through AWS, which has been very transparent, and we have not encountered unexpected charges.
Which other solutions did I evaluate?
We did evaluate other options before choosing Lucidchart, including Microsoft Visio, Google Drawings, draw.io, Gliffy, and XMind, among others. These evaluations helped us understand the basic use cases, and we found that Lucidchart has been exceptionally better compared to them, which is why we have chosen it.
What other advice do I have?
I chose five for my overall rating because I feel that Lucidchart delivers everything we imagined it would provide as a technical solution. I do not have any problems with usability, scalability, or support. Everything is working. Our teams are experienced members, so they do not need the technical or introductory support I mentioned for improvements. That does not apply to us. That is why I feel it is a five from me. Lucidchart is a good solution and deserves a five from my side. I would advise that if you are searching for a solid remote collaboration tool, you can definitely go for Lucidchart. It provides good technical problem-solving capabilities, and you can conduct a lot of brainstorming for teams. It is a dedicated solution that suits organizations of all sizes, so whether you are a small, medium, or enterprise-level tech, you can definitely consider Lucidchart. My overall rating for this product is 5 out of 5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Essential Tool for Mapping Customer Journeys in Design Projects: Lucid Visual Collaboration Suite
What do you like best about the product?
I use Lucid Visual Collaboration Suite on a daily basis across a wide range of companies. Kudos to my former campus mate and fellow design Guru for introducing me to Lucid Visual Collaboration Suite. I am able to map customer journeys by creating visual representations that identify pain points to help make informed business decisions when delivering design projects.
What do you dislike about the product?
All has been well on my part when using Lucid Visual Collaboration Suite, mainly in the SMEs design industries - no burning issue so far.
What problems is the product solving and how is that benefiting you?
The sales performance dashboard is one of the recent benefit that I realize since it allows me to track the entire sales pipeline to report if it has a high or low ROI.
