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Smartsheet

Smartsheet

Reviews from AWS customer

1 AWS reviews
  • 5 star
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  • 1
  • 3 star
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  • 2 star
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  • 1 star
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External reviews

10,017 reviews
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External reviews are not included in the AWS star rating for the product.


4-star reviews ( Show all reviews )

    Jennifer L.

Smartsheet, the best tool for PMs

  • February 27, 2023
  • Review provided by G2

What do you like best about the product?
Smartsheet offers a series of automation features that allow you to streamline your work as a project manager. The workflows are efficient and free up my time to focus on program-level activities without getting lost in the 'weeds' of the project.
What do you dislike about the product?
In my experience, there have been times that I assume formulas in Smartsheet mirror excel formulas. This is not always true, and you need to look up the correct documentation in Smartsheet's help center to ensure you've got the correct information.
What problems is the product solving and how is that benefiting you?
Smartsheet tracks routine project management activities that keep projects on time and are managed with good organization. The time I used to spend tracking small deliverables is now freed up to be leveraged working for the project team at large, helping make program-level decisions.


    Luis Otávio L.

Easy work automatization

  • February 27, 2023
  • Review provided by G2

What do you like best about the product?
One of the most helpful things about Smartsheet is that the support offered is not only in English but in other languages as well. It also has a very familiar and intuitive interface, better than Excel, and many resources to increase productivity.
What do you dislike about the product?
One thing I dislike is the price. I had my first contact with Smartsheet in the company I work at, then I liked it very much and I wanted to apply to the small business I run in Brazil, but the high prices doesn't make that possible at the moment.
What problems is the product solving and how is that benefiting you?
It helps me and my teammates to be on the page and easily follow up on what is happening on our projects. A big problem that was solved with Smartsheet on my team was our database. Smartsheet is a excellent database tool.


    Mat M.

Useful shared gantt chart program

  • February 27, 2023
  • Review provided by G2

What do you like best about the product?
Shared program that myself and other team managers can work on allowing us to plan the broaders company project plans. Microsoft project has issues around how to share it and having more than one person using it at the same time. The online format of Smartsheet resolves a lot of these issues.
What do you dislike about the product?
Our projects are complicated enough to require heavy gantt chart/project planner users so smartsheet has the functionality we need. like any program there are probably a lot more functionality that could be useful to us but we have not dived into that detail. Once again I have not looked for it but educational instructions into different features could be useful (you may already create these)
What problems is the product solving and how is that benefiting you?
Project management for management organising multiple projects for work from home team has its issues. Smartsheets online portal has resolved a lot of those issues. It is easy to pick up the basic functionality which as I said before is mostly what we use it for ( one user has dived deeper into its functionality


    Mark James M.

Smartsheet helps a lot in project management

  • February 25, 2023
  • Review provided by G2

What do you like best about the product?
What I like best about Smartsheet is its project management features. It helps me create a project plan and plot its timeline perfectly with the use of dependencies and Gantt view. The use of Reports and Forms also help me a lot in drawing meaningful insights and decisions.
What do you dislike about the product?
What I dislike though is its limited capability in referencing sheets as there is only a maximum number of cells and columns that can be indexed across other sheets. Also, multiple insertion and copying of columns also gives me pains as you can only insert a max of 5 columns at a time.
What problems is the product solving and how is that benefiting you?
One specific business problems it solves is the automation of approval processes and task updates. It reduces the team's workload in manually updating tasks through workflow automation, making the team more productive.


    Ivan V.

Smartsheets have made organizing my tasks and deadlines clearer and easier.

  • February 25, 2023
  • Review provided by G2

What do you like best about the product?
I find that for the tasks I track using smartsheets, the UI is significantly more intuitive than a program like excel. Moving cells and rows around and creating parent/child rows is much easier and quicker imo.

I'm also a big fan of the filter tools and +especially+ the Gantt chart tool. That Gantt has been awesome for organizing tasks over a span of time and has helped me to hit my goals more than once.
What do you dislike about the product?
Something that can occasionally be frustrating is that there's not always an easy way back if something gets deleted. Our team once had an important tracker get deleted by fluke accident, and the only way we were able to get it back was because two people were accessing it at once - we realized that the original sheet was gone and luckily were able to copy it over from the ghost version that was still active in someone's browser. That hasn't happened again but it was a bit harrowing.
What problems is the product solving and how is that benefiting you?
We needed a way to keep track of complex tasks in real time - what was finished, what was coming up, etc. Smartsheets has been an effective tool for keeping track of those tasks, ensuring that everyone working on a project is able to see not only what they have to do and when, but also how the project is progressing overall - which areas need extra work, which tasks are coming up etc.


    Amer A.

All you need to manage projects and report them to top management

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
Great tool with the flexibility to configure it the way you want. I love the collaboration and workflow functions which save huge time. A very user-friendly tool as well. Also, reports and dashboards can be created to report on the project status. This saves a lot of time for the PM allowing him/her to focus on higher-priority tasks. we used it for our PMO for more than 4 years now and we keep discovering new features and ways to improve the tool for our PMs.
What do you dislike about the product?
Sometimes it lacks some functionalities which Excel can do, also during the configurations, certain limitations are there imposing some restrictions on the final product. However, this is minor compared to the huge benefits you get from the tool.
What problems is the product solving and how is that benefiting you?
Collaboration, task identifications using reports and filters, saves time, etc.


    Candice W.

SmartSheet User Review

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
I love sending out notes to team members straight from the sheets. Several different methods of communication take the users directly to the sheet and area that I need them to be in. I like the reports that can be generated and the ease of reporting.
What do you dislike about the product?
I miss some of the formulas that are available in Excel. Due to the limited formulas, I often send my data to Excel, run it, and then import it back to SmartSheet. The one that I need the most is the "Proper" formula. I would love to see some of these integrated into SmartSheet.
What problems is the product solving and how is that benefiting you?
SmartSheet has put all our work in one area. This makes it easier to work on data without having multiple platforms available. This also improves our ability to run reports on the data.


    Maxwell F.

An easy way to create data-driven surveys for project management!

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
I like that Smartsheet allows users to track the data for their surveys in an easy-to-use data sheet built into the module. It allowed me to export the data and customize our findings in excel much easier than other survey platforms.

The actual survey creation and the ability to see each unique user's response to surveys is incredibly helpful
What do you dislike about the product?
Unless I just haven't found it, I thought that there could be some valuable tutorials embedded in Smartsheet's survey creation tool. When I initially began using the platform, I often had to play around with the different tools in survey creation as I didn't find it the most intuitive system.
What problems is the product solving and how is that benefiting you?
Smartsheet allowed my team and I to create a survey to track engagement and field responses for our project. The easy-to-use data table that tracks survey responses and when surveys were completed was the best way for us to manage and track field engagement with our project.


    Sumit B.

Great product but with certain limitations

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
Overall UI and UX with ease of learning and use, capablity and performance as compared to excel and google sheets. Ability to trigger notifications via emails and collaborate with other teams. Also, ability to import MPP files is a great feature.
What do you dislike about the product?
It has a very limited capability to work with functions and formulas. I cannot apply most common functions and formulas within smartsheets as compared to what googe sheet or excel provide which become a handicap sometimes when I need to deduce some metrics based on data in my smartsheets.
What problems is the product solving and how is that benefiting you?
I faced major roadblocks when working with Google Sheets as far as performance is concerned as google sheets became unresponsive when my data hit several thousand rows. Smartsheet helped me overcome that challenge but not smartsheet also seems to have reached its limit and making a small change in my smartsheet taked a few seconds to a monute or two to get saved and refreshed which is very very frustrating and this is the reason I'm looking to move away from smartsheets now.


    Paola P.

Great Product Management Tool!

  • February 24, 2023
  • Review provided by G2

What do you like best about the product?
I use Smartsheet daily for the management of a large grant. Our clients have their own dashboards and can see their progress toward the grant goals. The program helps my team stay organized and be in the know about what is going on.
What do you dislike about the product?
The downside of Smartsheet is that I cannot use it fully. I am in the process of doing some of the training included in my subscriptions because I want to learn more about the template features and how to make one sheet talk to the other. The other hard part is that some document creation features are pretty cumbersome.
What problems is the product solving and how is that benefiting you?
The problems Smartsheet is solving is around the use of the dashboards and making the reporting process better. I have used some of the new features but am interested in learning more.