Smartsheet
SmartsheetExternal reviews
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All-in-one tool for capturing feedback of all kinds
What do you like best about the product?
Easy to build surveys/forms for all types of projects. The forms function allows multiple different iterations/phases of a project to be captured in one place. Logic functions and question types include everything you could want to do.
What do you dislike about the product?
Biggest downside is there are so many functions of Smartsheet that at times it is a bit overwhelming trying to find what would work best for you, but there are plenty of resources and tutorials available online that you are always able to find a solution.
What problems is the product solving and how is that benefiting you?
The biggest use case for my team is hearing from different teams, whether within our support center, or employees in the field. We leverage Smartsheet to capture feedback from all different groups and can track changes over time, which helps us show improvement and/or areas of focus
Simple tracking and project management solution
What do you like best about the product?
Smartsheet continues to improve the usability of its solution by adding functions and features being requested by users. The tool is simple enough that onboarding new users or customers is not time-consuming. The ability to create web forms quickly makes the tool great when working on wireframe workflows. Overall, I've been very happy with the tool for the last several years of use.
What do you dislike about the product?
Because of its user interface, it's not easy to combine information from multiple sheets together. There are a lot of enterprise features to help with version control, but those are not included in the base price of the solution. There have been plenty of times when I started a new Smartsheet and realized that a spreadsheet was probably a better solution after things started to get complicated.
What problems is the product solving and how is that benefiting you?
We primarily leverage Smartsheet for Project Management with our customers. It allows us to create simple Project Plans that can be shared and collaborated with customers.
Good but not yet enough
What do you like best about the product?
I like how easy is to track projects and some very useful templates with high level dasboards that can help to show it to executive. For an expert on smartsheets, I think it is really cool we can customize formulas to add conditionals
What do you dislike about the product?
I have used other tools and I think sometimes smartsheets can be replaced by Excel if we want to go free. I don't like that a beginner will have a bit of hard time if they use a template with formulas while other applications are not "sheets" with formulas, but they have features you can add the way you want
What problems is the product solving and how is that benefiting you?
The fast way to create a project with timelines, assignees and other features that we use to track completion. The "quick" solution to use a template has helped me several times
Smartsheet is more powerful than many know but its target audience is unclear at times
What do you like best about the product?
Building large datasheets and then slicing and dicing them into multiple reports, it is easy for me to target different audiences through reporting and dashboards.
What do you dislike about the product?
As a PM software, there are fundamental functions missing. For example, There is no native way to put a dependency on a task to start no earlier than a certain date. it is driven by predecessors. You need to make a phantom task and set that as a predecessor to accomplish this, but it is clunky. Additionally, you cannot use elapsed time in the lead and lag time (only duration).
What problems is the product solving and how is that benefiting you?
The biggest gap we are covering with Smartsheet is a lack of communication across the entire organization. We have built a portfolio dashboard to allow a centalized view into all of our projects at a high level.
I like the ease of smartsheets
What do you like best about the product?
Smartsheets allows me to upload any required documents right in the requisition I created.
What do you dislike about the product?
We cannot delete any uploaded documents that are there by mistake.
What problems is the product solving and how is that benefiting you?
piles and piles of paperwork and steps to get it signed by management.
A great product, but could so easily be awesome
What do you like best about the product?
Smartsheet is a great way to collaborate across organisations on live data, particularly programmes, and registers for risk / requirements / actions etc.. What sets it apart is the auditability at sheet and even cell level, plus the ability to have chat-style conversations about individual rows, and granular access controls along with easy automation of workflows. For spreadsheets, Excel/Sheets is better; For Gantt charts, MS Projects is better; for Databases, Access is better; for Forms, many others are better. BUT, Smartsheet does a bit of all of these under one roof, and integrates them so well it is worth it. I bought it as a sharable Gantt chart tool and have grown to appreciate its much wider capabilities.
What do you dislike about the product?
The EU server version (needed for GDPR) still doesn't have the backup or spreadsheet sync that the US server has. (There is an additional pay option for DataLink on the EU server but why is this extra when the backup and sync was part of the US fee). Many obvious improvement suggestions to the customer feedback portal don't get delivered even after a year. I particularly dislike the 'minimum 3 licenses' approach which is expensive for micro-organisations (who make up the majority of businesses). I'd rather get charged on data usage.
What problems is the product solving and how is that benefiting you?
Gannt chart project management; Requirements and Risk management; Actions management
Effective and scalable tool to collaborate with large groups
What do you like best about the product?
Smartsheet provides an effective tool to collaborate and share data in our large organizational strategic planning team. The familiar spreadsheet interface makes it easy to onboard new team members and the comment and attachment features make the platform flexible enough to meet all our needs.
What do you dislike about the product?
While the web-based platform is nice, it can be difficult to format the screen to view all of the data in a sheet. Auto formatting/view features that would change the display of the data at a click would be very helpful.
What problems is the product solving and how is that benefiting you?
1. Task tracking across five teams collaborating on an organization-wide strategic plan.
2. Storage and archiving data in a working document.
3. Data sharing and archiving for meetings.
2. Storage and archiving data in a working document.
3. Data sharing and archiving for meetings.
I use smartsheet for project delivery / roadmap and for formular creation mainly
What do you like best about the product?
The formulare tool in order to proceed QA or user interviews feedback.
The Cards views in order to follow my roadmap delivery.
The Cards views in order to follow my roadmap delivery.
What do you dislike about the product?
Seem to be super powerfull but not so easy to parameter. They could provide some templates already to adapt to my business needs or have a community like et figma or miro.
What problems is the product solving and how is that benefiting you?
Easy to see and moove the cards, personnalized fields, rows levels, task assignement.
User-friendly and more features
What do you like best about the product?
The features to change up the columns, it is great that there are multiple options and you can chose what suits your sheet and your column. It makes tracking information simple and easy and you can can share it around your team and if other need access but not edit, then you can lock certain cells/information so you do not lose information.
What do you dislike about the product?
To add names and contact details into Smartsheet can be a little cumbersome and not easy to edit. This could be streamlined better in order to easily create and design a roster that will work for you. It is a little difficult to format bulk pages or extend the calendar out to the following month if you are doing a roster sheet.
What problems is the product solving and how is that benefiting you?
The main benefit we are using is creating a roster for the team so everyone can view it and a way to track stats easily among the team. It is easily understandable by a varierty of different people.
Smartsheet User and Power User Experience
What do you like best about the product?
It's very user-friendly and integrates well with other platforms. For someone who is very used to using Microsoft Project, I found that Smartsheet was easier to used compared to Microsoft Project. Our company has a lot of other platforms that require us to link with Smartsheet. The process was not only seamless, but also easy to integrate. Smartsheet has not only simplified our complex program management, but also streamline our processes with their automated notification, reminders, and database formed through their templates and setting.
What do you dislike about the product?
I can't think of any at the moment since I'm very happy with Smartsheet functionalities, tech support, and customer service. I really hope more people use Smartsheet.
What problems is the product solving and how is that benefiting you?
To place all of our complex program management site wide into 1 system. They have simplified our processes and we used to have too many platforms that didn't quite communicate or integrate well with each other, but after we use Smartsheet we can leverage this by putting everything in Smartsheets for all of our programs-for both of our complex and smaller programs sitewide.
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