Smartsheet
SmartsheetExternal reviews
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Regular updates. A very ncie at your own pace learning library.
What do you like best about the product?
The learning library and webinars are very hellpful.
What do you dislike about the product?
It is a little clunky from a UX perspective. I do wish it was a little cleaner and that the learning library topics were libked better.
What problems is the product solving and how is that benefiting you?
Project timelines and resource management.
One of the best tools to expedite and monitoring projects out there!
What do you like best about the product?
Smartsheet has been a great ally to monitoring and control projects. I love the features that allow you to send remiders, assign ussers and even connect with other softwares/data base of the company. Also, super user friendly!
What do you dislike about the product?
I'd improve the design, it's pretty similar to excel, other than that I love it.
What problems is the product solving and how is that benefiting you?
It helps me to expedite projects, have visibility about who and when tasks should be delivered and helps to automatize tedious follow-ups.
Fantastic Product!!!
What do you like best about the product?
To begin with, the implementation process was extremely easy.
We have imported over 20 projects and have over 200 small changes on a separate sheet.
The customer support has been immensely helpful, each member of staff is deeply knowledgeable whenever I need assistance on a query.
The system itself is quite easy to use and there is so much flexibility that you can do. I have been able to build up my knowledge and became an internal expert on the system (not so much the formulars though!).
As a business we use the product every day and easily have over 30 users who access Smartsheet and Resource Management.
The wider reporting dashboards is massively beneficial for us to understand status of all projects that we can share to the board/senior management.
Reporting on Resource Management helps us manage workloads as a team and individuals which is a massive help when new projects or small changes appear.
Overall, the product is great, but it would be good to see some minor changes!
We have imported over 20 projects and have over 200 small changes on a separate sheet.
The customer support has been immensely helpful, each member of staff is deeply knowledgeable whenever I need assistance on a query.
The system itself is quite easy to use and there is so much flexibility that you can do. I have been able to build up my knowledge and became an internal expert on the system (not so much the formulars though!).
As a business we use the product every day and easily have over 30 users who access Smartsheet and Resource Management.
The wider reporting dashboards is massively beneficial for us to understand status of all projects that we can share to the board/senior management.
Reporting on Resource Management helps us manage workloads as a team and individuals which is a massive help when new projects or small changes appear.
Overall, the product is great, but it would be good to see some minor changes!
What do you dislike about the product?
The main issue we are experiencing is within Smartsheet is regarding Resource Management, not being able to input 0 hours into a timesheet is very annoying for us as a business. This unfortunately negatively effects reporting also, as we must input 'fake' time '0.01' to get around this.
Within Resource Management, you cannot see individual line items when reporting on time within the timesheet. I think this would be a good feature as we use a Small Change sheet (essentially 1 project) with over 200 small changes on (which would be tasks if it were a normal project). As a work around we use categories, but this is duplication of effort. You cannot also report on categories either so again this does frustrate some of the team.
This may be a feature that I am not aware about but having ready-made documents/sheet that fall in line with Prince 2 would be extremely helpful.
Within Resource Management, you cannot see individual line items when reporting on time within the timesheet. I think this would be a good feature as we use a Small Change sheet (essentially 1 project) with over 200 small changes on (which would be tasks if it were a normal project). As a work around we use categories, but this is duplication of effort. You cannot also report on categories either so again this does frustrate some of the team.
This may be a feature that I am not aware about but having ready-made documents/sheet that fall in line with Prince 2 would be extremely helpful.
What problems is the product solving and how is that benefiting you?
Helping understand resource allocations across the entire team by tracking resources, projects, and small changes/project items.
Having reports to hand to show senior management/the board - both on a project view within Smartsheet and a resource view within Resource Management.
Being able to run PAB efficiently (Project Advisory Board) - to ensure project requests are captured, discussed, and formally approved within meetings.
Having reports to hand to show senior management/the board - both on a project view within Smartsheet and a resource view within Resource Management.
Being able to run PAB efficiently (Project Advisory Board) - to ensure project requests are captured, discussed, and formally approved within meetings.
Smartsheet is great!
What do you like best about the product?
I love Smartsheet as it is user-friendly. It also is a great collaboration tool that all the team members can use to work on projects together.
What do you dislike about the product?
The downsides are if you load lots of proofs on a sheet, it can be hard to load.
What problems is the product solving and how is that benefiting you?
It's great to have everything in one place and help everyone in a team across different departments work together.
Relatively easy to pickup for basic functions
What do you like best about the product?
Easy to use, so much like excel. Formulation is so much like excel, even new users like me picking it up pretty quickly.
What do you dislike about the product?
When export to excel, the row moved 1 number down everytime, a bit inconvenience.
It's annoying to change paragraph within the same cell, need to press alt enter everytime
It's annoying to change paragraph within the same cell, need to press alt enter everytime
What problems is the product solving and how is that benefiting you?
letting my client understand the procedures of logging in docs and let them easily upload docs to me in one environment
Smartsheet
What do you like best about the product?
Smartsheet is helping us keep track of all our projects and is something we use everyday. Given the layout and features are similar to an excel sheet, it makes it easy to use and implement across to the team.
What do you dislike about the product?
A downside to Smartsheet we have experienced so far is with the customer support. We have had a few run ins although these were ultimately resolved at the end of the day. Additionally, the new Desktop app is still in the early phase, so expect to encounter bugs.
What problems is the product solving and how is that benefiting you?
Smartsheet allows us to keep track of all our ongoing projects and down to every detail we require. This makes it easier for our team to monitor progresses, etc.
Comprehensive functionality, easy to navigate
What do you like best about the product?
For me, as an inexperienced computer user, this program was easy to learn to use.
What do you dislike about the product?
Like any data based program, it is only as good as the information added in, so things can still get overlooked
What problems is the product solving and how is that benefiting you?
Giving multiple people insight to where the project is up too, and reducing the overlapping between our production processes
Smartsheets is a one stop shop for office needs
What do you like best about the product?
I like that you can add attachments to documents as well as tag users seamlessly and it integrates very well with our other platforms. We used Smartsheets to assist our firm go through the Implementation of quite a few applications that made the project easy and we were very supported. Smartsheets is used everyday in my workfow!
What do you dislike about the product?
I dont like the way you filter and sort in Smartsheets. It can get confusing fairly easily.
What problems is the product solving and how is that benefiting you?
Organization! I could say it a million times. Smartsheets really keeps the task at hand right in front of the team and keeps our deadlines visible and target dates. Love that we can add the attachments for progress. Its fabulous.
Automation is everything!
What do you like best about the product?
Smartsheet automation has helped the different teams I work with streamline workflows, and keep close track of projects. It's collaborative, it's web based, and the tools are very intuitive.
What do you dislike about the product?
Automation is very good but i've encountered partners who have tried to make it a catch-all for their teams and run into trouble. Also, coming from Excel some of the formula syntax is very different, but the good news is that the community help and knowledge make it easy to find an answer.
What problems is the product solving and how is that benefiting you?
Smartsheet helps our team of nearly 40 employees report on project updates, stay organized, and give each other visibility into their day to day work. We also use dashboards and reports to provide KPI's to our c-suite, and show our value.
Keep track of everything with Smartsheet!
What do you like best about the product?
I use Smartsheet several times a day in my role as a manager of instructional designers. My team has built several sheets that we use for things like: prioritizing projects (with a team Kanban), assigning and tracking project task progress, cross-functional collaboration, fulfilling customer requests, automating workflow steps and email responses, and so much more. When we have a problem to solve, the first step in our solution is to think, "Can Smartsheet do that?"
What do you dislike about the product?
I would like to see more training available - or maybe I just don't know where to look for it. The tool is very user-friendly so many things can be figured out on your own, but maybe an in-app guide like Pendo would help users with just in time training on what to do.
What problems is the product solving and how is that benefiting you?
Our team has many irons in the fire at any given time, with projects constantly being added to our responsibility. Smartsheet helps us keep track of all of them, from the broad picture to granular details.
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