Automox
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I Love Automox
What do you like best about the product?
I like how it combines a bunch of crucial things needed to run IT for a business all in one place. From pushing updates to getting general knowledge about a system, its a great product. I use this product every day for work and it has never failed me. It also makes it easy to push software for easily integrating each laptop with the software we need.
What do you dislike about the product?
I wish there was a way to manage files on a system through Automox, that would just add to the convenience of having everything in one place.
What problems is the product solving and how is that benefiting you?
The problem that Automox solves for me is cutting down on all the clutter and having a much easier solution to access everything to help end users.
Solved a huge problem and continues to deliver value.
What do you like best about the product?
Automox was easy to implement with great documentation and customer support, easy to automate and gave us completely autonomy around our regular tasks and patching.
Automox maintains both OS and App updates, if the app doesn't allow updates through its OS provider worklets can be built to allow full custom patching and installs of required software.
We initally used Automox everyday to get us to a state of good, since then after adding schedules and automation it has become a backend tool only really accessed for reporting and additional worklets to be added, the rest Automox handles perfectly.
As per the above i've had very little issues getting Automox integrated but the few questions i did have at the start where perfectly sorted really fast by the support team, our account manager was also great, extended our trial, helped us licence in a way that really suited the progression of our business.
Automox maintains both OS and App updates, if the app doesn't allow updates through its OS provider worklets can be built to allow full custom patching and installs of required software.
We initally used Automox everyday to get us to a state of good, since then after adding schedules and automation it has become a backend tool only really accessed for reporting and additional worklets to be added, the rest Automox handles perfectly.
As per the above i've had very little issues getting Automox integrated but the few questions i did have at the start where perfectly sorted really fast by the support team, our account manager was also great, extended our trial, helped us licence in a way that really suited the progression of our business.
What do you dislike about the product?
There is only really one thing which isn't a dislike more of an improvement.
The reporting can lack a little but has been improving month on month we have been working with the product.
We have found the data extractions get around all of the reporting issues but there is definetly some more niche reporting around patching that would be really nice to have.
The reporting can lack a little but has been improving month on month we have been working with the product.
We have found the data extractions get around all of the reporting issues but there is definetly some more niche reporting around patching that would be really nice to have.
What problems is the product solving and how is that benefiting you?
Automate patching
Automate runbooks for config and app installation
Automate security polices on servers
Automate server maintenence
Automate runbooks for config and app installation
Automate security polices on servers
Automate server maintenence
Biggest bang for your buck
What do you like best about the product?
1. Great job on giving MSP's ability to easily switch between tenants. Very seamless
2. Awesome, amazingly resompsive knowledgable support. Very willing to jump on a call to demonstrate if you're ever confused.
3. Very straightforward to deploy -- works with GPO (when GPO behaves) and PDQ Deploy.
4. Many worklets supporting many 3rd party use-cases
2. Awesome, amazingly resompsive knowledgable support. Very willing to jump on a call to demonstrate if you're ever confused.
3. Very straightforward to deploy -- works with GPO (when GPO behaves) and PDQ Deploy.
4. Many worklets supporting many 3rd party use-cases
What do you dislike about the product?
After writing this, I realize these are more feature requests, which I will put them in. But these are things I dislike while using the product:
- A majority of the things I'd like to do requires an API call. But many (you would think simple) reports are locked behind custom API calls - example of my simplest request: what CPU/RAM/HDD size for all my devices? However, I will say I notice every quarter or so, Automox dev team has been working on getting stuff accomplished easier though various other teams.
- Unable to obfuscate customer names as I switch. Consider while on a zoom with a customer, it shows every entity I work for. I'd rather have a toggle to obfuscate company names like Te***sh.
- A majority of the things I'd like to do requires an API call. But many (you would think simple) reports are locked behind custom API calls - example of my simplest request: what CPU/RAM/HDD size for all my devices? However, I will say I notice every quarter or so, Automox dev team has been working on getting stuff accomplished easier though various other teams.
- Unable to obfuscate customer names as I switch. Consider while on a zoom with a customer, it shows every entity I work for. I'd rather have a toggle to obfuscate company names like Te***sh.
What problems is the product solving and how is that benefiting you?
Patch management - Getting a foundation that most companies never had beyond Excel sheets
3rd party software deployment
3rd party software deployment
Automox is a top choice for automatic patching and device compliance!
What do you like best about the product?
The installation and configuration of Automox agent and console are simple and straightforward. Automox provides the user with the flexibility and granularity to configure the patch policies and groups, and to adjust them as needed. The user can also use the Automox console to view and manage the patch policies and groups, and to perform manual or on-demand patch actions, such as scan, install, reboot, or rollback.
What do you dislike about the product?
The Automox tool is very robust but comes at a higher than average cost. The company does offer a pay-as-you-go offering but the discounts come with anual subscription.
What problems is the product solving and how is that benefiting you?
Automating the deployment of patches and updates across our organizations endpoints.
We use Automox for a lot of different tasks
What do you like best about the product?
The ability to patch multiple operating systems with one tool. The ability to automatically install and uninstall software. Using worklets to configure systems.
What do you dislike about the product?
The only thing I can think of is the time is takes for some applications to make it into the catalog.
What problems is the product solving and how is that benefiting you?
We can patch our Windows, MacOS and Linux systems automatically. Having all three operating systems patch by one tool is a great help.
The next generation of patch managment.
What do you like best about the product?
It is an intuitive, cloud based patch management solution that can protect your endpoints, wherever they may be.
What do you dislike about the product?
We do not have dislikes of Automox at this time.
What problems is the product solving and how is that benefiting you?
We are able to patch work from home computers that are not connected to the corporate network through VPN. As long as they are turned on and connected to the internet, we can patch them.
Top of its class!
What do you like best about the product?
Ease of setup, deployment and use. Works on Windows,Linux and Macs! Amazing support staff!
What do you dislike about the product?
Aside from me wanting to change some visuals or rearrange a dashboard I really dont have any major dislikes
What problems is the product solving and how is that benefiting you?
Patch managment not only in our Windows enviroment but Linux as well! We now have things happening in one window isntead of spread out.
Automox is the real deal!
What do you like best about the product?
The best thing about Automox is how hands off it becomes after you get your groups and policies configured. The implementation of the groups and policies is very easy as well. It functions as a well oiled machine! The account reps and support reps are great to work with as well!
What do you dislike about the product?
I don't dislike anything about Automox. There's been a few times where they're having an issue on the back end and processing of patches is delayed. That's a bit of an inconvenience, but is usually fixed in a few hours.
What problems is the product solving and how is that benefiting you?
Automox helps keep our devices patched with Microsoft updates as well as third party patches.
Automox is well worth the cost and makes a lot of the mundane tasks of a Systems Admin job a breeze!
What do you like best about the product?
It helps automate a lot of the day to day repetitive tasks like building a new package and uploading it into Intune weekly or uninstall an application from a fleet of PCs or Macs. The worklets available are very useful to accomplish things you didn't even think about that make everything easier.
What do you dislike about the product?
When there are bugs or things that are broken, it can take a bit longer than I would hope to resolve (sometimes 1-2 weeks). I am still very hopeful those set backs are just growing pains from a still relatively young company expanding its capabilities year after year.
What problems is the product solving and how is that benefiting you?
Patching all of our 3rd party applications, uninstalling unused and outdated software and patching servers, PCs and Macs with OS security patches.
Automox has been a key item in our day-to-day patching and helped where Intune could not.
What do you like best about the product?
Using Automox has allowed us to work at higher speeds in changes that we make in our customers as well as our own environment. The worklets have been great. The patch management has been a great selling point for MSP customers as well.
What do you dislike about the product?
The least helpful would be the worklet catalog, only because I wish it would update with new worklets more often. I also wish there was a way for Automox to run Bios updates if needed.
What problems is the product solving and how is that benefiting you?
Automox has helped us where Intune could not. Patch Management has been simplified.
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