Automox

What do you like best about the product?

Single solution for both Windows and macOS endpoints that provides a seemless patch management experience. Easy to set up shared policies and worklets that target software on both platforms in addition to deploying OS specific management

What do you dislike about the product?

Device status reporting can sometimes take time to update or not accurately reflect the current state of a machine. One example would be reporting that a machine is offline when it is actively logged in and connected to the Internet. Often this corrects itself in a matter of miutes or requires a web page refresh in the management portal

What problems is the product solving and how is that benefiting you?

Enables seemless, automatic patch management across our deployed inventory from a single pane of glass and provides significant management capabilities over using Intune for this process. Policy creation is both simpler to do and provides greater level of control. Automox support is always ready to assist with any issues.

What do you like best about the product?

The UI of the site and the ability to run updates to all the PCs in my organization so effectively. It saves us so much time.

What do you dislike about the product?

One downside I experienced was remoting into a Mac device. I was able to successfully but it took a few tries. Otherwise the product is great for keeping track of Mac user's and machines

What problems is the product solving and how is that benefiting you?

Its solving our automatic patching issue which sometimes takes us a long time to go through every PC in our environment. As well as keeping our servers up to date

What do you like best about the product?

I don't have to worry about keeping track of third party software updates. That saves me a lot of time every month.

What do you dislike about the product?

Sometimes it's difficult to configure certain software, however, there is great training available.

What problems is the product solving and how is that benefiting you?

Third party software and specialty software installs that only need to go to a certain group, and not all devices/users.

What do you like best about the product?

I find Automox easy to operate, making endpoint patching straightforward and helping us generate compliance reports, which are crucial for our SOC 2 audits. The vulnerability remediation features are valuable, allowing me to prioritize vulnerabilities based on CVE numbers and set up timelines to fix them. This prioritization helps focus on managing critical vulnerabilities effectively. I appreciate the Worklets feature, which offers automation scripting that saves a lot of manual effort by creating automation workflows. Additionally, the transition from Intune to Automox over 3.5 years ago has been positive, and I am happy with the support from Automox.

What do you dislike about the product?

The only thing that bothers me is the cost associated with Automox when you already have Office 365 licenses, like E3 or E5, which offer Intune for free. Using Automox requires paying extra per device, which can get expensive. From a cost perspective, Microsoft has an advantage, although I find Automox better service-wise.

What problems is the product solving and how is that benefiting you?

I use Automox for endpoint management, patching Windows, Linux, and MacOS devices, vulnerability remediation, and compliance reporting. It helps prioritize vulnerabilities by CVE numbers and automate workflows with Worklets, saving manual effort and enhancing security.

What do you like best about the product?

I like Automox's ability to manage tasks remotely, which allows me to launch things from afar. I also enjoy the advanced search, which I consider a valuable feature. Additionally, the initial setup was easy, which made starting to use it quite simple.

What do you dislike about the product?

the application that crashes, especially the RMM, and you have to restart it, as it gets stuck on downloading.

What problems is the product solving and how is that benefiting you?

Automox helps me with remediations, vulnerabilities, and advanced scripting.

What do you like best about the product?

Usability for junior administrators. It is a simple to use tool with robust capabilities!

What do you dislike about the product?

Device syncing can become cumbersome with restorations in the environment.

What problems is the product solving and how is that benefiting you?

Patch testing and validation before moving to PROD.

What do you like best about the product?

Easy to implement agent, performs well. Admin-side interface is easy to navigate. Patching/Vulnerability remediation is superb. Excellent reports and policy creation. The Otto AI agent makes script creation very easy. Support is very responsive. Compared to what we had, we are getting a better ROI.

What do you dislike about the product?

Very few integrations. The User-side pop-ups confuse the users. If there was an option to allow users to postpone patches within a window, this would make it perfect.

What problems is the product solving and how is that benefiting you?

Before Automox, we had zero clue of how up-to-date our Windows endpoints were. It makes it simple to keep track of our patching. Additionally, it's great having different patching policies based on environment/asset type. We also like being able to send reports to non-tech users to show our compliance rate.

What do you like best about the product?

I love how streamlined Automox is. It is super user friendly and even someone with minimal experience can get this application set up. I appreciate all the information that is given for each computer and how often updates are given on upcoming changes.

What do you dislike about the product?

Sometimes, it can be hard to tell if an update has run as it has no progress bar. I get the occasional user who asks me if the update has completed or not.

What problems is the product solving and how is that benefiting you?

So much! Security updates are a big one. Most users in our org do not run regular updates and this application keeps them up to date.

What do you like best about the product?

Ease of use for automox including all of the features

What do you dislike about the product?

Nothing I dislike about Automox as it makes things easy

What problems is the product solving and how is that benefiting you?

Refines patch management with effortless processes

What do you like best about the product?

Automox has made patching and endpoint management much easier for our team. The automation, visibility, and cross-platform support help us stay on top of updates with far less manual effort. The price has been extremely compelling as well.

What do you dislike about the product?

The biggest downside for us is that some of the reporting and analytics could be deeper, especially when trying to identify trends or prioritize remediation efforts across a large environment. The platform is effective for patching and endpoint management, but there is still room for improvement in the intelligence and automation recommendations it provides. The UI could use a little more refinement and integrations haven't been something we touched on at all, this may be more down to how we use the system but we have not found a lot of support for integrations.

What problems is the product solving and how is that benefiting you?

Automox has helped us standardize patching and endpoint management across our endpoint devices while reducing the amount of manual work required from our team. The platform is fairly easy to navigate and gives us a centralized view of compliance and device health. The automation capabilities have saved significant administrative time and improved our ability to keep systems up to date and secure. Have had no issues with performance or outages throughout the years of using Automox.