My main use case for Automox is automated patch management for our whole organization, managing and patching our endpoints. Automox has helped us reduce security vulnerabilities with automated patching being deployed with minimal manual intervention. This has helped us reduce the number of vulnerabilities that are susceptible for an attacker to exploit. Automox has also been easy to deploy with a large scope of endpoints across many operating companies in our organization.

A specific example of how Automox helped me with automated patch management is that it was easy to create and configure policies and schedule patching that is done automatically.

The best features Automox offers include automated patch management, ease of deployment, visibility, and reporting.

The visibility and reporting features of Automox help me with great oversight of current patching status on our infrastructure.

I would add that the ease of deployment across a large number of endpoints is commendable. Additionally, the user interface is very intuitive and user-friendly.

Automox has positively impacted my organization with significant time-saving. Automated patching has saved countless hours on manual patching and updating endpoints, approximately three to four hours. It has also improved our security posture since automated patching has allowed vulnerabilities to be patched automatically. Automox is easy to manage and deploy and offers Automox University, which is a great resource to use for learning the platform.

I believe some expansion on deployment status for troubleshooting would be beneficial.

I would add that remote support for iOS could be better, and remote support of Linux is also lacking.

I have been using Automox for the past six years.

According to my experience, Automox is very stable.

Automox is very scalable because it has continued to handle my organization's growth and it caters to all our organizational growth.

The customer support for Automox is very responsive and proactive.

I previously used Microsoft 365 as a different solution.

I switched from Microsoft 365 to Automox because we wanted a tool that would automatically patch our devices, thereby saving a lot of time and cost. It was also very cost-effective compared to Microsoft 365, which is why we made the switch. Automox also gave us the capability to automate patch deployment for operating systems and support third-party software to allow for consistent patching and quantifiable reduction in security vulnerabilities.

I have seen a return on investment since we save a lot of hours for management. We are able to focus on critical areas and devote our work time to the areas that need more of our attention. It has also been a great tool because we are able to reduce both manual labor and operational expenses by automating patching of roughly 200 Windows servers. Automox being a cloud-native platform has removed our need for on-premises patching infrastructure, saving expenses and overhead for management, improved visibility, and consolidated control of our endpoints, thus reinforcing our ability to quickly respond to vulnerabilities.

My experience with pricing, setup cost, and licensing is that Automox's price is very cost-effective and affordable.

Before choosing Automox, I evaluated other options such as FortiClient and Freshservice.

My advice for others looking into using Automox is that it is well-suited for centralized patch management within a remote or distributed environment because it is cloud-native. However, it is not suitable for legacy or overly customized systems that need unusual update processing. I would rate this product a 9 out of 10.

I mainly use Automox to manage updates and automate tasks on company devices. In my day-to-day uses, I primarily use it for updating devices and reviewing patch management. I focus on keeping Windows and macOS devices up to date manually. Another daily example is using Automox to automatically check for devices that need updating, such as installing security patches without manual intervention. Every morning, I check Automox and it shows which device got updated overnight, and I review and approve anything that is pending.

If I want to add more about my daily workflow, first of all, I would say it saves a lot of time. It reduces manual work for updates and patching. I don't have to go device by device myself because Automox does it automatically for me. It improves security as well, keeping the devices secure with the latest patches. It's much easier for me to monitor which devices need attention.

One of the best features I appreciate about Automox is automated patching. It automatically updates computers and servers without manual intervention. It supports many platforms. For example, in our organization, we use Windows, macOS, and Linux. The good thing is it supports all of them. I can patch laptops and servers of different types at the same place and at the same time. It's much easier to control because I can see all the devices in one online portal. No VPN or local server is needed. Automox helps me update applications like Chrome, Adobe, Java, and other third-party tools, not just operating systems. It's much easier to remotely control. It also shows me pre-built reports, giving me the ability to view and download reports to show management that the updates are complete.

Out of all these features, if I had to pick one which I'm relying on the most, I would say the automatic patching. The reason is because it saves a lot of time and ensures all devices are updated. I don't have to manually update each Windows, Mac, or Linux device; Automox does it automatically. It's very important because it keeps all devices secure and current. I can quickly see in the dashboard which devices were updated successfully and which ones need updating. Everything can be viewed in the dashboard, which stands out greatly to me and is my favorite feature.

Automox allows me to do custom automation beyond updates. For example, I can use it to update third-party applications and customize things in my dashboard. I can build my own report and see which devices and patch status I want to see on my dashboard based on each role. Different levels of access for team members require different types of access. The customization I can do in my dashboard means I can see and change the report style and design of my own choice.

While Automox has very good features, I think there's still room for improvement. I want the custom reports to be even more detailed, specifically where I can add more details. It would be nice to have more filters in reports based on location and department more easily. Secondly, the notifications could be more customizable. Many times notifications come, but we don't have control over which notification is urgent and which is not. For example, if there's an alert of a critical update or pending approval, it can help me focus better. An alert of a security threat could be another type of notification that tells me something is important. Customized notifications would be much better.

I would say the user interface could be improved as well. Some parts of the dashboard are a bit hard to understand. If they could be improved to be more intuitive, for example, if it could be easy to navigate between devices and reports, that would be great. I would say if Automox could also provide automation templates, that would help. I know there are templates, but I want more templates. Having ready-made worklets for common tasks can save a lot of time. Lastly, it should also support the interface for mobile screens.

I've been using Automox for more than one year, approximately one year and six months.

Automox is very stable in my experience because it saves a lot of time and has reduced many errors. It's not crashing or experiencing any downtime. It patches and updates correctly across all devices, so it is stable.

Automox's scalability is good because we can always scale it based on the number of devices we want to use. We started with about 150 devices and now we manage about 100 devices without any issues. It's pretty easy to scale because it's SaaS, and adding more devices doesn't require any extra server or anything similar.

Customer support is usually good. Whenever we have something to ask or requirements we need, we can send them emails and they are very helpful. For example, we had an issue and the team responded within a few hours. They're very knowledgeable and have given us many channels for support, including email, chat, and documentation.

Negative

The team used to struggle a lot. We were using manual patching with some basic scripts to update devices, but that was not a good solution. We switched because manual updates were time-consuming and there were more chances of errors. We switched to Automox because it updates automatically across Windows, Mac, and Linux devices. The benefit of switching is it saves a lot of time, improves security, and gives us control and monitoring in more real-time.

My experience with pricing, setup cost, and licensing was good. Pricing was very straightforward through a subscription process via AWS Marketplace. We pay clear monthly and yearly fees, so billing is simple. The setup cost was minimal because it's SaaS, so there was no hardware to buy. Licensing was also flexible per device licensing.

Automox saves time because it does the automatic updates and reduces manual work. Our team used to spend 10 hours per week just to update these things, and now we're doing it automatically. It's saving about 70% to 80% of time. The security has improved a lot. If I compare our issues to one and a half years ago, there used to be many more, and now it has gone very low. Another metric is that not many devices are left behind as we ensure all devices are up to date with the new patches and updates.

We evaluated other options while choosing Automox. Some of the options we looked at were ManageEngine, Ivanti, and Microsoft Endpoint. We chose Automox because it was easier to use, cloud-based, and supports multiple platforms, which obviously saves us time and reduces manual errors.

I would tell others to identify your needs, whatever you're looking for. If you want to save your time, take advantage of automation, go for Automox. If you want to start small and scale later on, Automox is good. If you want nice reports and want to leverage your support across all your devices at the same time, go for Automox. I would rate this product an 8 overall.