VICIbox & VICIdial for AWS EC2

VICIbox & VICIdial for AWS  EC2 's main use case for us is that Vicidial is free, and there is a problem with the internal CRM  on Vicidial. For this reason, I created a separate CRM , making Vicidial work as a background service so that users can still perform day-to-day tasks without touching Vicidial itself. I am using the API generated by Vicidial.

Setting up that integration for VICIbox & VICIdial for AWS EC2 went smoothly because there is documentation about the Vicidial agent API and the Vicidial non-agent API, which functions as a supervisor tool, and then the agent API where you can dispose of the call, hang up, perform the call, and change the status.

We even set up a feature that allows users to perform calling directly from the browser without using any softphone or installed application on their computer.

VICIbox & VICIdial for AWS EC2's best features in my experience include the ability to perform any calls, queuing, and handling the Vicidial hopper.

When I mention queuing and handling the Vicidial hopper, I find those features reliable and efficient for my team's day-to-day work because it is an easy click-through CRM, not just through using the Vicidial API. I am also modifying or controlling the database itself of Vicidial so that if I want to enable Vicidial lists, it is a one-click on the CRM and then users are able to perform auto-dialing on their end.

Regarding VICIbox & VICIdial for AWS EC2's features, I can also display the real-time status of the agents.

The change of moving to my custom CRM definitely brings a 100% improvement or more because it is a custom CRM where they can modify the fields they need on the CRM.

I believe what is needed for improvements is already available on VICIbox & VICIdial for AWS EC2 itself.

I have been using VICIbox & VICIdial for AWS  EC2  since 2020.

VICIbox & VICIdial for AWS EC2 is quite stable because my current company did not look at any platform aside from Vicidial VICIbox, which means it is stable on our end.

I do not know about VICIbox & VICIdial for AWS EC2's scalability since a different department handles it, but when it comes to reporting, we replicate the database and then perform the report based on the current replication.

Regarding VICIbox & VICIdial for AWS EC2's scalability, it is easy to add agents.

I have not used any different solution before VICIbox & VICIdial for AWS EC2. I only use VICIbox.

Regarding pricing, setup cost, and licensing for VICIbox & VICIdial for AWS EC2, I did not set up VICIbox. When I got onboarded, it was already in place. I had to use it, research it, and then perform and create the CRM that they needed.

When it comes to saving money with VICIbox & VICIdial for AWS EC2, it is a win-win situation because we do not need to use or rent an application outside that supports the device.

I do not know how VICIbox & VICIdial for AWS EC2 has impacted my organization positively because when I got onboarded to this company, they were already using Vicidial VICIbox. We then decided to move the CRM out of Vicidial, and I created a separate CRM.

I believe organizations looking into using VICIbox & VICIdial for AWS EC2 should look at the pricing first. The pricing on AWS is not that much.

My company is a user of VICIbox & VICIdial for AWS EC2. I do not know if we are a partner or a reseller since we provide the service to other banks and companies as call center agents.

Regarding VICIbox & VICIdial for AWS EC2's AI capabilities, I think its governance and security are managed by a separate department that handles the application. When it comes to user credentials and permissions, it is not difficult to use.

For the accuracy and reliability of VICIbox & VICIdial for AWS EC2, I believe that is already at 100% because we have not encountered any problems with that application.

I have given VICIbox & VICIdial for AWS EC2 a review rating of 10.

My main use case for VICIbox & VICIdial for AWS  EC2  is to install the software for my customers who have requested to install this and set up it for them.

A recent project where I set up VICIbox & VICIdial for AWS  EC2  for a customer was to establish a call center where they wanted to install this in their premises. They own the Amazon EC2 credits, so I just get the details from them and install it. I install it for their purposes. I set up all of the things and hand it over to the client.

VICIbox & VICIdial for AWS EC2 offers excellent features, including that EC2 is lightweight and easy to use and set up. VICIbox is software that we install in the EC2.

When I say it is lightweight and easy to set up, lightweight means the Amazon services are very good and very refined, so we do not need any other things. We just need to go with the next, next button, and the setup will be completed.

VICIbox & VICIdial for AWS EC2 positively impacts my organization as it is the software that customers demand most to install and set up for their businesses, so we use this to install and help them for those businesses.

One small thing that could make VICIbox & VICIdial for AWS EC2 even better is that we use EC2 with an Elastic IP, and the storage allows us a drag-and-swap kind of storage. This helps us to store more things in the setup.

I have been using VICIbox & VICIdial for AWS EC2 for approximately two to two and a half years.

Regarding how I use VICIbox & VICIdial for AWS EC2, I did not face any challenges recently, and I wanted to tell you that EC2 is very easy to use. We use it with multiple countries set up for the clients, and it is a kind of plug-and-play, so it is very easy to use.

Using VICIbox & VICIdial for AWS EC2 saves time for calling purposes, as the software completely comes for the calling purpose. It obviously saves a lot of time for huge organizations to set up one thing for multiple agents, reports, and other things.

VICIbox & VICIdial for AWS EC2 has already improved.

Currently, the software of VICIbox & VICIdial for AWS EC2 does not contain any kind of AI technology.

Regarding VICIbox & VICIdial for AWS EC2's AI capabilities, Amazon already provides us with the firewall rules and all the setups, so we configure it for our clients, which means it was not much needed as other security services. They already provide it to us.

I gave this product a rating of 10.

I have used VICIbox & VICIdial for AWS  EC2  in the past, and it is easy to use. My main case for using VICIbox & VICIdial for AWS  EC2  was for doing calls and reaching out to prospects. It was a calling software which I used, and it is cheap, so that is why we preferred it back in those days. It was usually used for our office premises.

I have used VICIbox & VICIdial for AWS EC2 for a long time, around four years. In my experience, I have used VICIbox & VICIdial for AWS EC2 for calls. I have used different CRMs as well for tracking and everything, and I have used different dialers, but VICIbox & VICIdial for AWS EC2 is one of the easiest ones I have seen so far. I love the experience of using it, and it did work well.

The manual dial feature of VICIbox & VICIdial for AWS EC2 stands out to me because when you have to call back the prospect using the manual dial feature, you just put in the number and you can right away call that prospect, which is an easy thing to do. The manual dial feature made my workflow much easier because in some dialers it is difficult to see the whole call list, but it is easy to find the call log list in the manual dial, which is close to the manual dial. This saved a lot of my time and worked well for me.

Everything is pretty much good about the features of VICIbox & VICIdial for AWS EC2. Something which is helpful is when you have to connect the call to the next person, you have to click on the transfer conference and put someone on the call and then leave, which has very good features and were really helpful to me. It would be beneficial if it adapted to the other dialers as well and updated everything, but I do not want it to make things tricky for everyone.

Everything remained consistent with VICIbox & VICIdial for AWS EC2, which I liked because I do not like to see very much changes in the interface because it gets difficult to find other things. The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.

VICIbox & VICIdial for AWS EC2 is cheaper software to use and you can afford it. You can grow your platform using this software, which can really bring you return on investment.

VICIbox & VICIdial for AWS EC2 does not need much improvement and should remain the way it is now. It should make things easier for new people because at first, I had difficulty using it. After a week or so, it became easy. If a new person comes in on that platform, the interface should be easy enough that the person can adapt to it in a day or two.

The call connections were good, and we got to call about 1,200 to 1,300 calls per day using that dialer and it is easy, which is great.

I have been working in this field for more than five years.

VICIbox & VICIdial for AWS EC2 is stable. There were not many issues, but there were glitches. It is pretty much okay overall.

VICIbox & VICIdial for AWS EC2 can handle growth or increased call volume easily.

Everything was good regarding customer support for VICIbox & VICIdial for AWS EC2.

I have used a different solution before. I do not remember the name of it, but I think it was 3CX, which did not work out for me, so I had to switch to VICIbox & VICIdial for AWS EC2, which was a really good experience.

Everything remained consistent with VICIbox & VICIdial for AWS EC2, which I liked because I do not like to see very much changes in the interface because it gets difficult to find other things.

It was a direct purchase of VICIbox & VICIdial for AWS EC2.

I have seen a lot of return on investment using VICIbox & VICIdial for AWS EC2. I would say I earned about $1,500 to $2,000 in a week or more using VICIbox & VICIdial for AWS EC2 when I was doing sales calls.

VICIbox & VICIdial for AWS EC2 is cheaper software to use and you can afford it. You can grow your platform using this software, which can really bring you return on investment.

The pricing of VICIbox & VICIdial for AWS EC2 was really good. It is cheap and affordable. Anyone can afford it. The setup cost was good and licensing and everything was cheaper and is affordable for a new user or a beginner.

I did not evaluate any options before choosing VICIbox & VICIdial for AWS EC2. This was the first thing that I used, and VICIbox & VICIdial for AWS EC2 was the first thing in my life when I used it. Then I have switched to other things.

I use VICIbox & VICIdial for AWS EC2 to create a few users that will be able to call outside the organization.

The sales calls are set up so that the users for the sales can communicate outside to make sales for a specific product.

The reliability and the excellent properties of VICIbox & VICIdial for AWS EC2 stand out to me most in my day-to-day work, enabling us to add users in no time.

VICIbox & VICIdial for AWS EC2 is deployed in my organization as a public cloud, but it is used for private purposes.

VICIbox & VICIdial for AWS EC2 has positively impacted our organization by increasing the efficiency of our work because we do not need to go on several portals to check networks and maintain our hardware setup since it's all in the cloud, managed by AWS.

EC2 provides a cloud specification scenario so that users outside the organization can access it via cloud, making it very easy for us to use and manage because the users are set up all in the EC2 instance.

It would be great if we could set up VICIbox & VICIdial for AWS EC2 with just a few clicks, rather than downloading files, which is what we currently have to do.

I cannot give it a 10 because I see that it would be really easy if there is an instance where I just need to click a few buttons for the setup to be ready in about five to seven minutes.

I have been working in the current field for the past 10 years, and on the specific technology I am using, I have been working for three years.

If we get a few more people added in sales, we will be able to excel the setup.

Documentation and support are really nice, so I do not think there is any improvement required for that.

Regarding cost, the reduced cost scenario cannot be given right now because we have not used it for a year, but it will reduce costs if we look into the system over time.

I purchased VICIbox & VICIdial for AWS EC2 through the AWS Marketplace.

I think VICIbox & VICIdial for AWS EC2 is a great product, and at least one should give it a try before setting it up on another cloud besides AWS.

For starters, VICIbox & VICIdial for AWS EC2 is great, so I will recommend it if somebody asks me for advice. I would rate this product 7 out of 10.

VICIbox & VICIdial for AWS  EC2  has been our primary solution for scaling EC2  instances based on demand, which provides significant cost optimization. During high-volume periods, we can quickly add instances to manage increased call volumes and reduce them afterward to save costs. For deployment, we utilize one-click deployment through the AWS Marketplace , which significantly reduces setup time compared to traditional installations.

The most valuable features of VICIbox & VICIdial for AWS  EC2 include scalability and AWS integration. Additionally, it provides core contact center capabilities with extensive inbound and outbound call functionality and predictive dialing that reduces agent idle time, allowing us to efficiently manage customer engagement at scale. It supports multi-channel communication including call, SMS, and email, making it versatile for various outreach campaigns. Advanced monitoring features enable supervisors to barge, whisper, and monitor agents in real-time, improving quality control and training opportunities. The deployment and setup are quick with one-click deployment through the AWS Marketplace . The web-based user interface allows control of nearly everything without requiring specialized client software, needing only a standard web browser for real-time reporting on analytics.

The user interface and navigation could be simplified for new users, as some find it complex compared to competing platforms. We have requested integrating dial-in software directly within the UI pop-up for immediate access on the first page rather than requiring additional steps. Increased documentation is a critical need to help new users get started faster. Improving reporting capabilities is also necessary, as the platform needs expanded reporting features, including PDF export versions for more detailed call metrics such as average handle time and enhanced visualization tools. Additionally, the customer support response times could be better, especially for complex technical issues.

I have been working with VICIbox & VICIdial for AWS EC2 for around two years, and in my organization, my total experience is around six years, with the past two years specifically focused on the AWS side.

The stability and reliability have been at a good level. I do not recall any instances where the product stopped working abruptly. In terms of performance, it has been quite good, though there is a lot of room for improvement regarding the user interface, reporting capabilities, and configuration. I have not faced any product issues or downtime.

My experience with customer support has been quite fine, but response times could definitely be improved. I encountered configuration challenges, such as incorrect default test version settings that required manual correction. I have also faced connection issues with Asterisk  Manager on EC2 instances, which has been reported by others, requiring troubleshooting of IP configurations and socket connections. Quicker response times and faster question resolution from customer support would greatly benefit users. I would rate technical support as an eight out of ten. If complex technical issues could be resolved quickly in the future, I would definitely give a ten at that time.

Positive

Before using VICIbox & VICIdial for AWS EC2, my organization may have been using Azure Lab Services  along with a couple of other products. However, the performance of VICIbox & VICIdial for AWS EC2 has been quite good, working best with AWS as a cloud provider. We have also checked other providers such as Oracle Cloud  and Azure , but the performance from the AWS side has been the best.

The deployment and setup process for VICIbox & VICIdial for AWS EC2 has been quite good compared to traditional installations. The express setup option allows teams to launch instances within an hour without complex configuration or additional hardware, which is a significant advantage. The platform also includes free SSL certificate installation through the VICIbox SSL command, eliminating the need to purchase separate security certificates. Overall, the deployment is quick and efficient, and the overall initial setup process has been quite smooth.

There was definitely a return on investment with VICIbox & VICIdial for AWS EC2 regarding time saved and minimized downtime on the production side. Whenever a server goes down, we have other EC2 instances ready to handle the load, reducing downtime. Additionally, the cost savings associated with using AWS Cloud instead of maintaining physical hardware on-premises are significant, and there has also been a reduction in the number of employees needed.

I would say the pricing is quite fine, though there is room for improvement needed on the licensing cost. The setup cost and other aspects have been good, but the licensing cost could be enhanced in the future.

I would provide this product with a review rating of nine out of ten.