Sold by: RingCentral
Deployed on AWS
RingCentral is the leading AI-powered cloud communications platform offering seamless phone, messaging, video, contact center, and virtual events solutions. Trusted by over 400,000 businesses worldwide, RingCentral enhances productivity and collaboration with reliable, secure, and easy-to-use tools. Elevate your business communications with RingCentral's innovative and comprehensive solutions.
4.2
Overview
RingCentral is the premier AI-powered cloud communications platform that revolutionizes the way businesses connect and collaborate. Offering an all-in-one solution, RingCentral integrates phone, messaging, video, contact center, and virtual events capabilities to provide seamless communication experiences. Trusted by over 400,000 businesses worldwide, RingCentral ensures that your business communications are reliable, secure, and efficient.
Key Features:
- AI-Powered Cloud Communications: Experience the future of business communication with AI-driven tools that enhance efficiency and customer engagement.
- Omni-channel Contact Center: With RingCX, connect with your customers across voice and over 20 digital touch points, ensuring a consistent and engaging customer experience.
- Reliable and Secure: RingCentral offers a 99.999% uptime SLA, guaranteeing uninterrupted communications and top-tier security for your business operations.
- Video Meetings and Virtual Events: Host smarter video meetings with AI-powered transcripts, summaries, and recordings. Manage comprehensive virtual, hybrid, and onsite events with ease.
- Integration with Popular Tools: Seamlessly integrate with platforms to enhance your workflow and maintain smooth communication across all your business tools.
Why Choose RingCentral?
RingCentral is recognized as a leader in cloud communications, offering an easy-to-use, scalable solution that meets the needs of businesses of all sizes. With AI-powered innovations and a commitment to reliability, RingCentral is the trusted choice for enhancing productivity and fostering seamless, secure communications.
Elevate your business communications with RingCentral's innovative and comprehensive solutions. Experience the future of cloud communications with AI-powered efficiency and reliability.
Highlights
- AI-Powered Cloud Communications: Enhance productivity with RingCentral's AI-driven phone, messaging, video, contact center, and virtual events solutions, designed for seamless business communication.
- Reliable and Secure: Trusted by over 400,000 businesses worldwide, RingCentral offers a 99.999% uptime SLA, ensuring uninterrupted and secure communications.
- Comprehensive Omnichannel Support: Connect with customers across voice and 20+ digital touchpoints with RingCX, our AI-first contact center solution that simplifies and enhances customer interactions.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Core | Up to 1000 users with reliable core phone system | $240,000.00 |
Advanced | Up to 1000 users with the supercharged phone system | $300,000.00 |
Ultra | Up to 1000 users with powerful telephony, video, chat, SMS and fax | $420,000.00 |
Vendor refund policy
No refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Support
Vendor support
https://support.ringcentral.com/ 1 (888) 898-4591
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Top
25
In Contact Center
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10
In Contact Center, CRM
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25
In Healthcare & Life Sciences, Contact Center, Financial Services
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Omnichannel Communication Platform
Unified communications across voice, chat, email, and social channels with cloud-based contact center software.
AI-Powered Customer Journey Analytics
Sentiment analysis and customer journey analytics capabilities to deliver proactive, predictive, and hyper-personalized experiences across channels.
Microservices-Based Architecture
API-first development with microservices-based architecture built on AWS enabling rapid innovation and agility.
Workforce Engagement Management
Advanced tools for workforce engagement management to optimize employee productivity and engagement.
Composable CX Platform
All-in-one composable platform with productized capabilities including Core, Digital, AI, and WEM components with marketplace and ecosystem integration.
Omnichannel Routing and Orchestration
Seamlessly orchestrates customer service workflows across multiple channels with AI-powered routing that intelligently guides customers through personalized journeys between self-service and agent-assisted experiences.
AI-Powered Conversational Automation
Delivers AI conversational bots and proactive outreach capabilities for self-service interactions, trained on the industry's largest customer experience dataset.
Real-Time Agent Guidance and Analytics
Provides real-time information, guidance, and actionable insights to agents during interactions, combined with workforce optimization and performance analytics for continuous improvement.
Cloud-Native Open Architecture
Built on an enterprise-grade, cloud-native platform with extensible open framework enabling seamless integrations, rapid deployment, and global scalability with embedded security.
Unified Knowledge Management and Digital Entry Points
Integrates knowledge management across digital entry points including websites, mobile apps, and search interfaces to enable data-driven self-service and personalized customer experiences.
Validated by AWS Marketplace
FedRAMP
GDPR
HIPAA
ISO/IEC 27001
PCI DSS
SOC 2 Type 2
No security profile
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No security profile
Standard contract
No
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No
Customer reviews
Jesus Villarreal
Unified communication has reduced global calling costs and supports organized departmental workflows
Reviewed on May 16, 2026
Review provided by PeerSpot
What is our primary use case?
DIGITAL CX serves as the main communication platform in my organization for both internal and external purposes. I use DIGITAL CX for internal communication to facilitate intercommunication between different departments, and for external communication with clients, suppliers, warehouses, and customs. These external parties communicate with our different departments such as customer support or operations.
What is most valuable?
The best features that DIGITAL CX offers are making international calls, the chat functionality, and the fax capability. We still use fax as some institutions require fax documentation to be sent to us. Adding users is very easy, and the setup is straightforward. The support from RingCentral is exceptional. The international calling capabilities and low costs are outstanding.
DIGITAL CX has positively impacted my organization through cost reduction. Currently, we do not assign direct lines to most users. We have very few direct lines, and the cost is much lower by simply creating extensions and only authorizing certain users to make international calls.
Last year we started making the adjustment, and we reduced costs from 4,000 dollars to 2,000 dollars in just a couple of months.
What needs improvement?
I believe DIGITAL CX could be improved by making certain menus easier to find. The manuals do not contain sufficient information and do not specify certain cases. In those situations, I sometimes have to call support for assistance. The support is very good, but it would be beneficial if I could find the solution first before reaching out to support.
For how long have I used the solution?
I have been working in my current field for two years.
What do I think about the stability of the solution?
I consider DIGITAL CX to be a stable solution.
What do I think about the scalability of the solution?
I would rate the scalability of DIGITAL CX as easy. It is easy to adapt and integrate with what we currently have. DIGITAL CX is a very simple tool to use, and users do not need much technical knowledge to take full advantage of the application.
How are customer service and support?
I consider the customer support that DIGITAL CX offers to be very good, and I receive a very quick response.
The last time support helped us was when they enabled the ability to make calls to Barbados, which is one of the countries blocked by the system to prevent fraud. We have significant communication with that country due to our clients and suppliers. When they unblocked it, the process was very simple and support assisted us throughout.
Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.
Which solution did I use previously and why did I switch?
Before using DIGITAL CX, I did not use any other solution. DIGITAL CX is what we have currently, and we do not have another alternative.
Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.
How was the initial setup?
In terms of adding users, we do this in our onboarding and offboarding process by creating the extension, assigning it to the user, and having the user activate it. The process is very simple. Users download the application or use it via web, and it is very easy to use. For offboarding, we suspend the line or cancel the extension, and it is equally simple.
What about the implementation team?
My company does not have any business relationship with the provider beyond being a customer.
What was our ROI?
I have seen a clear return on investment with DIGITAL CX, specifically in money savings. We went from 4,000 dollars to only paying around 2,000 dollars.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, implementation cost, and licenses of DIGITAL CX has been very good. As I mentioned, the cost was reduced significantly. We have carried out a substantial cost reduction, and for the moment we are satisfied.
Which other solutions did I evaluate?
Before choosing DIGITAL CX, I evaluated other options. I considered mobile telephony with T-Mobile but found it too expensive and very costly. It does not have the chat feature or the digital receptionist feature.
What other advice do I have?
My advice to other people who are considering implementing DIGITAL CX is to define from the beginning all the departments or at least set up the extensions with the departments. From the beginning, organize and structure the digital receptionist so that as the number of users, extensions, or departments increases and the company grows, it can be much easier to continue completing the configuration of the digital receptionist. I would rate this product an 8 out of 10.
Kevin G.
Easy to Use, Well-Connected, and Backed by Great Support
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
Ease of use, connectivity, support, integrations with other apps
What do you dislike about the product?
Quite frankly, I haven't found anything that I dislike about RingEX to this point.
What problems is the product solving and how is that benefiting you?
It seamlessly integrates with our ATS and tracks all activity, so we don't have to manually do so
Real Estate
Streamlined Communication with Flexible Accessibility
Reviewed on May 14, 2026
Review provided by G2
What do you like best about the product?
I use RingEX for all communications for my office and business phones. I really appreciate being quickly able to see a transcript of the voicemails sent to my email, which is convenient and saves time. I enjoy the ability to change how and where my phone rings, whether connected through my laptop, phone app, or using the desk phone. It's great that I'm able to essentially answer my phone from any device, whether I'm physically at my office or elsewhere. The initial setup was very easy, which was a big plus.
What do you dislike about the product?
There aren't any features that I dislike.
What problems is the product solving and how is that benefiting you?
I quickly see voicemail transcripts in my email, saving time. I can answer my phone from any device, which is great wherever I am.
Stan R.
Easy to Use with Great Sound Quality—iPhone App Makes It Even Better
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
Ease of use, and generally very good sound quality. App on iPhone is handy. The customer service is unbelievable. I kept getting SPAM text messages, and Ring was on top of it, making sure it was taken care of, showing me the steps, and following up.
What do you dislike about the product?
Nothing that I can think of. Everything works great.
What problems is the product solving and how is that benefiting you?
Connectivity to my co-workers.
Darine D.
Easy Lead Connections with All Calls and Conversations in One Place
Reviewed on May 13, 2026
Review provided by G2
What do you like best about the product?
The ease of connecting with our leads, the app is easy to use and has all conversations and calls in one place
What do you dislike about the product?
Not much really. The platform is very easy to use and very straightforward
What problems is the product solving and how is that benefiting you?
We linked Ringcentral to Salesforce and that has been a life saver. It's easier to access through salesforce, everythinbg gets automaticalls logged into salesforce to avoid all manual labor