RingCentral
RingCentralReviews from AWS customer
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Seamless Integration and Exceptional Support
What do you like best about the product?
I truly appreciate the incredible support from RingEX, which I didn’t expect to be at such a high level. I also value being able to speak with knowledgeable experts whose recommendations genuinely help our team. The integration of RingEX with different programs—CRMs, ERPs, and other platforms—is fantastic; it isn’t just a standalone tool, and it really helps streamline our operations.
The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations.
The audio quality during calls is excellent as well. On top of that, the setup was very easy thanks to the thorough training materials, including PDFs and step-by-step guides, which made the transition smooth for our small team. Overall, RingEX is intuitive and very easy to use for both us and our customers, and I rely on it every day for my daily operations.
What do you dislike about the product?
I was new to me but I was able to adapt to use it very fast.
What problems is the product solving and how is that benefiting you?
I use RingEX for smooth integration with different platforms, making operations easy. It offers excellent support and is intuitive and simple for our team to use.
Efficient and User-Friendly Communication Tool
What do you like best about the product?
What I like best about RingEX is how it brings calls, messaging, and meetings into a single, easy-to-use platform. It simplifies communication and helps keep everything organized, making day-to-day work much more efficient.
What do you dislike about the product?
One area that could be improved is the spam call filtering. At times, it isn’t as effective as expected, and some unwanted calls still get through. Improving this feature would make the overall experience even better.
What problems is the product solving and how is that benefiting you?
RingEX helps streamline our communication by bringing everything into one platform, making it easier to manage calls and collaboration. The support is also very responsive, and it’s easy to reach an account manager when needed, which adds a lot of value and reliability.
Easy Call Monitoring and Headset Calling Right from My Computer
What do you like best about the product?
I Like monitoring everything from my computer screen. I make phone calls from Ring Central on my computer and never use my phone, just a headset. I can also see who is available to take calls and who is logged in at any given time. Customer service has been outstanding.
What do you dislike about the product?
It is often confusing when trying to navigate "help" on my own. Changing things, such as voice, IVR menus, and auto receptionist require many steps.
What problems is the product solving and how is that benefiting you?
Visual representation of phone calls and messages. Being able to record conversations for quality purposes. Easier for employees who work from home.
RingCentral: A Complete Enterprise Tool for International Calling
What do you like best about the product?
I use RingCentral at the enterprise level. I am responsible for managing RingCentral users and licenses within the organization.
It is a complete tool, which contains many services and features for making international calls.
It is a complete tool, which contains many services and features for making international calls.
What do you dislike about the product?
The only negative to this type of tools is that they are limited to the internet connection you have, from your Internet service provider - ISP.
What problems is the product solving and how is that benefiting you?
It allows you to make international calls without so many problems. The call quality is excellent. Allows sending SMS to customers and suppliers.
Effortless Transition with RingEX, Loved by Our Team
What do you like best about the product?
I love the HUD and call notes on RingEX because they make my follow-up much easier. I use the notes feature to create tasks or follow up, which I find incredibly useful. The system is easy to work with from the admin side, and our users really like the phone system. The overall system, ease of use, and pricing were key reasons for switching from Mitel to RingEX. Also, the initial setup was very easy-to-use.
What do you dislike about the product?
Really nothing it is a great phone system
What problems is the product solving and how is that benefiting you?
RingEX solved missed calls and routing issues we had with our old system. I love the HUD and call notes for easier follow-ups and creating tasks.
Misleading 10DLC guidance and lack of transparency on SMS features
What do you like best about the product?
The platform provides reliable call quality and basic phone system features that work consistently.
What do you dislike about the product?
Lack of upfront transparency around SMS/10DLC eligibility, combined with incorrect guidance across multiple departments during setup. We clearly explained our business model and use case prior to signing, but were not informed of any potential limitations. After onboarding, we were told our business was categorically disallowed for 10DLC and that there was no viable path forward.
After getting no meaningful assistance, we made adjustments ourselves and were able to successfully obtain approval, directly contradicting the information provided by RingCentral.
Once approved, we then discovered that the functionality we originally needed, a shared SMS inbox, requires an additional paid add-on per user, which was not clearly disclosed during the sales process.
Support has also been inconsistent. We have had to follow up multiple times to receive responses, including from our assigned account representative, and have submitted technical questions that went unanswered.
When attempting to escalate the issue and discuss options for resolving or exiting the contract, one representative provided a non-functional scheduling link and another had availability several weeks out. Follow-up emails went unanswered.
Overall, the experience has been defined by incorrect guidance, lack of transparency, and difficulty getting timely support when issues arise.
After getting no meaningful assistance, we made adjustments ourselves and were able to successfully obtain approval, directly contradicting the information provided by RingCentral.
Once approved, we then discovered that the functionality we originally needed, a shared SMS inbox, requires an additional paid add-on per user, which was not clearly disclosed during the sales process.
Support has also been inconsistent. We have had to follow up multiple times to receive responses, including from our assigned account representative, and have submitted technical questions that went unanswered.
When attempting to escalate the issue and discuss options for resolving or exiting the contract, one representative provided a non-functional scheduling link and another had availability several weeks out. Follow-up emails went unanswered.
Overall, the experience has been defined by incorrect guidance, lack of transparency, and difficulty getting timely support when issues arise.
What problems is the product solving and how is that benefiting you?
Provides a unified phone system for handling inbound and outbound calls, team communication, and basic business telephony needs.
Flexible Call Routing to App or Desk Phone
What do you like best about the product?
I like being able to send calls to the app or have them ring on my desk phone.
What do you dislike about the product?
The older desktop phones don’t have Bluetooth.
What problems is the product solving and how is that benefiting you?
The ability to work remotely is a big plus. I also appreciate the flexibility to answer calls when I’m outside the office.
Streamlined Communication with Stellar AI Features
What do you like best about the product?
I use RingEX for internal communication in the workspace and communicating with outside people. As a Maintenance Coordinator for a Property Management company, it's a lot of use for calling vendors, tenants, owners, and other office spaces. I really appreciate the space to save drafts, keep records of calls with AI notes, and expedite communication. The AI notes and transcript features are fantastic because they can summarize the calls in a way that's easy for other people to understand complex ongoing situations, even if the communication is informal. They do a great job of understanding the context. These features provide context and save a lot of time by summarizing the key components of a situation for further follow-up. The initial setup was pretty easy, and I don't recall having major setbacks.
What do you dislike about the product?
The only issue I've encountered so far is that when I first started using the AI notes, it was configured in Spanish and I couldn't correct it. It resulted in hangups and mistrust but I had it fixed when I called technical support. The only downside is that I couldn't fix it by myself.
And sometimes text messages don't get delivered.
And sometimes text messages don't get delivered.
What problems is the product solving and how is that benefiting you?
I use RingEX to save drafts, keep call records with AI notes, and expedite communication. It summarizes calls well for clarity on complex situations, saving time for follow-ups.
Effortless Communication, Small Setup Hurdles
What do you like best about the product?
I like RingEX because it's easy to use, user-friendly, and not complicated. This makes it really accessible for me and my team. I can use it on my phone, which is great for last-minute work tasks. It gives me easy access to team communication while keeping my personal messages private, a feature I appreciate a lot. The initial setup was pretty easy too, even though it was a bit expensive for just one user, the setup process itself was seamless.
What do you dislike about the product?
I think that setting up text messaging, at least in California, is a little bit complicated. And, I wish there was a little bit more guidance on how to set it up, with, you know, the customer service or our rep. Rather than having to, you know, have a specific IT person can set it up. I think that's the only thing that, hasn't been the best.
What problems is the product solving and how is that benefiting you?
I use RingEX for seamless communication with offshore employees, enabling them to make calls and send texts without extra hardware. It allows for international communication and preserves privacy by separating work and personal contacts.
Crystal-Clear Calls and Highly Customizable User Profiles
What do you like best about the product?
The call volume is incredibly clear, and I really appreciate the highly customizable user profiles along with the robust admin portal.
What do you dislike about the product?
Several features were added to our account that the onboarding team never actually set up, and it was incredibly difficult to have them removed afterward.
What problems is the product solving and how is that benefiting you?
It’s a flexible platform that lets our four-office company communicate easily and efficiently, all at a price point that feels appropriate for what we need.
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