Sold by: Contentsquare
Deployed on AWS
Understand multi-session journeys across your websites, apps, and other branded experiences to increase conversion and retention. See what drives the most ROI and customer lifetime value so you can double down on what is working.
4.6
Overview
Understand customer behavior across sessions on your websites, apps, and other branded experiences. Discover what drives conversions, increases retention, and maximizes ROI by identifying opportunities to enhance customer lifetime value and optimize journeys.
What you will get with Product Analytics A complete view of multi-session journeys across devices and touchpoints. Powerful mobile analytics for understanding user behavior within your mobile apps. AI-powered insights for quick and accurate data analysis without expertise. Tools to track and optimize metrics like engagement, conversions, and retention.
What you will be able to do Identify patterns that drive conversions and retention across sessions, diving into session replays and heatmaps for detailed context. Create and analyze audience segments to tailor experiences and boost customer satisfaction. Optimize complex digital journeys by uncovering where users drop off and finding opportunities to enhance engagement, conversion and retention. Track key web metrics like traffic, conversion rates, and campaign impact to maximize customer lifetime value.
For custom pricing, EULA, or a private contract, please contact sales@contentsquare.com . Please view the Contentsquare Addendum to AWS Marketplace here: https://contentsquare.com/legal/heap-inc-addendum-to/
Highlights
- User Segmentation: Understand distinct audience journeys end-to-end.
- Web Analytics: Track engagement and campaign performance easily.
- AI CoPilot: Get instant insights without data expertise.
Details
Sold by
Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Contentsquare Product Analytics | Please contact Contentsquare Sales for more info on custom plans. | $200,000.00 |
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Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Building Materials
A Visual Complement to GA4 That Brings the Whole Story to Life
Reviewed on Apr 09, 2026
Review provided by G2
What do you like best about the product?
As a very visual tool, CSQ is an amazing compliment to GA4, which is very data and tables based, and doesn't easily show the whole story. Different modules allow you to focus in on different aspects of your analysis
What do you dislike about the product?
Filters do not re-set when you switch between modules, which can trip onward analysis up, if you don't realise
What problems is the product solving and how is that benefiting you?
Focusing on errors and barriers to checkout (login process) to optimise conversion
Financial Services
Contentsquare makes user journeys concrete and actionable
Reviewed on Apr 08, 2026
Review provided by G2
What do you like best about the product?
What I particularly appreciate about Contentsquare is its ability to make user behaviors very concrete and immediately actionable. While more "classic" tools mainly provide numerical data, Contentsquare allows for a real understanding of the "why" behind the journeys: areas of attention, friction points, navigation logic, etc.
The tool is also very powerful for analyzing end-to-end journeys, quickly identifying underperforming pages or steps, and prioritizing UX or business optimizations. The visualizations (heatmaps, zoning, journeys) are clear and greatly facilitate sharing with non-technical teams.
Finally, I appreciate the complementarity with other analytics tools: Contentsquare provides a qualitative and behavioral insight that greatly enriches more quantitative analyses. This makes it a very useful lever for making concrete and well-argued decisions.
The tool is also very powerful for analyzing end-to-end journeys, quickly identifying underperforming pages or steps, and prioritizing UX or business optimizations. The visualizations (heatmaps, zoning, journeys) are clear and greatly facilitate sharing with non-technical teams.
Finally, I appreciate the complementarity with other analytics tools: Contentsquare provides a qualitative and behavioral insight that greatly enriches more quantitative analyses. This makes it a very useful lever for making concrete and well-argued decisions.
What do you dislike about the product?
What do I like least about Contentsquare? Honestly... the fact that the tool is a bit too effective.
More seriously, it highlights so many friction points, optimization opportunities, and insights on user journeys... that in the end, it generates a lot more work for me and the teams. Where we thought everything was working "pretty well," Contentsquare comes along and shows us that there are actually 10 things to improve.
So let's say the main "problem" is that it becomes difficult to ignore what isn't working — and then you have to prioritize, challenge, and implement all these optimizations 😄
More seriously, it highlights so many friction points, optimization opportunities, and insights on user journeys... that in the end, it generates a lot more work for me and the teams. Where we thought everything was working "pretty well," Contentsquare comes along and shows us that there are actually 10 things to improve.
So let's say the main "problem" is that it becomes difficult to ignore what isn't working — and then you have to prioritize, challenge, and implement all these optimizations 😄
What problems is the product solving and how is that benefiting you?
Contentsquare helps us mainly to solve a central issue: understanding how users actually access information on our site, beyond what was theoretically planned in the site structure.
The tool allows us to visualize real user journeys and highlight the gaps between navigation intent and observed behaviors. We can easily identify friction points, hard-to-find content, or conversely, highly solicited areas that were not necessarily highlighted.
The main benefit is to be able to:
Improve access to information by simplifying journeys and making certain content more visible
Prioritize optimizations on concrete elements, based on behavioral data
In summary, Contentsquare allows us to shift from a "structural" view of the site to a view centered on actual usage, making decisions much more relevant and actionable.
The tool allows us to visualize real user journeys and highlight the gaps between navigation intent and observed behaviors. We can easily identify friction points, hard-to-find content, or conversely, highly solicited areas that were not necessarily highlighted.
The main benefit is to be able to:
Improve access to information by simplifying journeys and making certain content more visible
Prioritize optimizations on concrete elements, based on behavioral data
In summary, Contentsquare allows us to shift from a "structural" view of the site to a view centered on actual usage, making decisions much more relevant and actionable.
Niels B.
Comprehensive analyses, visible user behavior
Reviewed on Apr 07, 2026
Review provided by G2
What do you like best about the product?
I appreciate that with Contentsquare I can get everything from a quick overview to a detailed analysis. I particularly like that I can compare and recognize relationships. The quick overview is especially useful when there have been changes and you want to check over time whether and what has improved. The detailed analysis supports me in a holistic approach, for example, when it comes to optimizing an area, a complete funnel, or a product.
What do you dislike about the product?
I have few complaints. The mapping could be a bit easier/faster, as it has been something more for very experienced users so far. In our sector, the setup is relatively complex, but we were supported in this.
What problems is the product solving and how is that benefiting you?
I understand how users behave on the pages and can recognize user movements. This helps to optimize processes. Contentsquare offers everything from quick overviews to detailed analyses, allowing me to create comparisons and identify relationships.
Kelsey K.
Contentsquare: Indispensable Daily Insights with Stellar Support and Constant Innovation
Reviewed on Mar 31, 2026
Review provided by G2
What do you like best about the product?
Contentsquare is one of those tools that from the very beginning, it shows how useful and helpful it can be. Whether you're just starting out on the platform or have an Enterprise level account. Honestly, I can't imagine doing my job without Contentsquare and all of the features it has. From the very beginning you have helpful support along the way helping you with implementation on your projects, and they can be as in the weeds with you as you want, or more high level providing general guidance. At the end of the day, they want the tool to work for you and they'll help you get there. I use this tool every single day, and not one day goes by where things are the same; whether that's findings and analytics, new releases for the tool, or finding a new way of learning or working. My favorite sections of the tool include Zoning Analysis, Session Replay and the new Sense Analyst feature. They are always adding new features, and considering the feedback of their customers to make it even better.
What do you dislike about the product?
Honestly, the downside is that if you are on a very small team, at the beginning it can feel like an overwhelming amount of data, especially if this type of data gathering is new for your team. It's a great problem to have, but it can seem intimidating at the start. Depending upon the size of your projects, teams, or user pool, I would also recommend setting up some guardrails regarding access and edit ability, there are some functions of the tool that can also easily get disorganized, without a level of effort required by all users to keep them structured.
What problems is the product solving and how is that benefiting you?
Contentsquare helps us do analysis every single day. We do pre/post Experimentation analysis, product analytics and experience monitoring. We also have it on our Mobile App projects. We use CSQ to give us context into the "why" by looking at behavior of our users for any use case. What started out as mostly a function of UX/design/research, has grown into a full enterprise-wide tool; we have everyone from data analytics, customer experience, sales, etc all using CSQ for their own use cases.
Retail
AI-Powered Insights That Speed Up Action
Reviewed on Mar 23, 2026
Review provided by G2
What do you like best about the product?
The AI feature makes it quick and easy to access insights, helping me turn actions into insights at a much faster rate. The ability to value up an opportunity is also a game changer when it comes to prioritisation.
What do you dislike about the product?
I would love to be able to plug it into Copilot or an AI assistant tool to help combine it with other internal datasets.
What problems is the product solving and how is that benefiting you?
It makes it much easier to explore journeys and understand the “why” behind each data point.