Octave Attune EAM (formerly HxGN EAM)

Our main customer in the healthcare sector is Aga Khan Hospital, the largest hospital in Pakistan. The hospital manages a large facility, covering between 50 and 60 acres. All aspects of the facility, such as taps, doorknobs, and incubators, are managed through Hexagon EAM , ensuring monitoring, maintenance, depreciation, and phasing out of the system. For any maintenance tasks or accidents, work orders are generated and managed via Hexagon EAM .

Additionally, we manage inventory equipment and conduct scheduled maintenance, such as monthly, quarterly, or weekly maintenance checks based on the cycle. The system helps verify the completion and thoroughness of these tasks, ensuring the maintenance was done correctly.

Hexagon EAM's traceability is impressive, making it easy to maintain historical data, perform root cause analysis, and complete fishbone diagram reporting. If there are recurring issues, this system helps identify persistence in problems. For example, if an HVAC issue arises due to mice affecting wiring, root cause analysis allows identifying and documenting the problem, potentially highlighting shortcomings in complementary departments like fumigation.

The mobile app also plays a significant role for large facilities, such as hospitals, where maintenance staff need to travel for tasks. Real-time data entry and feedback provided by the mobile app are crucial for efficiency. For organizations aiming for ISO 9001 or other certifications, Hexagon EAM facilitates proper documentation and task execution, aiding in standardization and certification efforts.

Some Hexagon EAM modules are detailed and challenging for new users, suggesting simplification to enhance user understanding and implementation. Encouraging customers to adopt new features can be achieved through workshops and seminars, as organizations may resist changes. Additionally, the pricing in this region can be prohibitive, affecting the adoption rate. The annual recurring license cost impacts ROI, making it challenging for some organizations.

Customers have noted that engaging with the Hexagon technical support team can be a lengthy process, especially with the on-premises version, where sharing logs and receiving resolutions is time-consuming. Improved response times and streamlined communication could benefit customers.

I have been using Hexagon EAM for more than three years.

I have never faced any downtime with the cloud version, so I find it stable.

Scalability is not an issue with Hexagon EAM. If we want to add more licenses, we can easily do that, and if we want to add any new module or integrate it with anything, we can do that easily as well.

We have worked with the Hexagon technical support team. The issue that we find with them is that getting to the resolution takes time. If we are working with the on-premises version, they ask for logs, check the logs, and then ask for logs again. These processes take time and can be frustrating for customers because they do not receive immediate answers, and sharing logs and discussing the issue takes weeks or even months to reach a resolution.

I would rate the technical support a seven on a scale of one to ten.

I am familiar with SAP and its maintenance module, and I am familiar with Maximo  as well. However, I have not used them.

Clients choose Hexagon EAM because it is a more detailed product than SAP. In terms of Maximo , while pricing is a bit high, Hexagon EAM offers a detailed module for each aspect, including every detail and options for maintenance in every possible way. This detailed offering helps it achieve better market penetration.

If we get the data in the right format, there are not many challenges in the initial setup process. Implementing Hexagon EAM depends on the scope of implementation, and if it is a simple implementation, then it is not a big challenge. However, if there are many modules involved, it gets challenging.

We are resellers of Hexagon EAM, and we work directly with Hexagon and provide it to the customers in the region.

The ROI on Hexagon EAM depends from organization to organization. Most organizations find it hard to achieve ROI because the product they are producing is not of that value that they could achieve ROI in a year or two. Additionally, there is a recurring cost of the license each year, and that cost actually affects the business.

The pricing for this region is a bit high, and this is the main reason that organizations take time to adopt Hexagon EAM. Only organizations that are big and earning substantial revenue adopt Hexagon EAM; most organizations in this region are not adopting it due to the high costs they have to bear.

Although the customer is not using the analytics in quite detail, we do use IBM Cognos  for reporting purposes. We use IBM Cognos  to create and deploy reports. The reports are not that difficult but are not very detailed; however, they fulfill the requirement. For KPI management and the dashboard we have when we start the application, that is also helpful in highlighting the number of open work orders, closed work orders, or in-process work orders. Thus, management gets a high-level overview of which jobs are done and which are still pending.

I would overall rate Hexagon EAM as a product or solution a 9 or 9.5. The product is good, and it is easy to find that many of your tasks are resolved very easily regarding maintenance once you implement it. My overall review rating for Hexagon EAM is 9.

My main use case for Hexagon EAM  is for maintenance, and it helps with predictive maintenance. I use Hexagon EAM  for predictive maintenance in a solar farm and for heavy machines in the oil and gas and electric energy utility business.

The best features Hexagon EAM offers are for inventory management, works management, and the correct data of the asset. Inventory management and work management help my organization by allowing for specific work orders, closing jobs, and registering assets and inventory in the company.

The features can be used on mobile devices and for real-time tracking of open work orders and registering assets by QR code. Hexagon EAM has positively impacted my organization by helping and solving problems in the work order workflow and approval in real-time.

Real-time workflow and approval have improved my team's efficiency by allowing us to input all data outside in low signal areas without duplicate work.

Hexagon EAM can be improved by rebranding from HxGN EAM to APM , Asset Performance Management. I would like to add that AI should improve data learning or the knowledge base by AI.

I have been using Hexagon EAM for over five years.

My advice for others looking into using Hexagon EAM is to consider the AI plug-in and its integration with other platforms. Learn  from data and pursue real predictive maintenance. I would rate Hexagon EAM a nine on a scale of one to ten.