Sold by: Zoom Communications, Inc.
Deployed on AWS
Zoom helps consolidate communications, connect people, and improve collaboration in the boardroom, classroom, operating room, and everywhere in between.
4.6
Overview
Zoom Workplace helps enable more meaningful teamwork by bundling Zoom AI Companion, Team Chat, Phone, Meetings, Whiteboard, and more. An all-in-one solution for internal and external communications and collaboration powered by AI can help you save time, reduce costs, and increase productivity. Choose the right plan for your unique needs, scale to support growth, and customize with optional add-ons. View Zoom Workplace plans and capabilities here - https://www.zoom.com/en/products/collaboration-tools/
Zoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that support customer loyalty. To learn more about Zoom products, visit our website https://zoom.us .
For custom pricing, EULA, or a private contract, please contact sales (https://www.zoom.com/en/contact/contact-sales/ ) for a private offer.
Highlights
- Zoom Workplace: Enhance the way you work with integrated workflows across Zoom products and third-party apps. Help simplify management with a single admin portal.
- Zoom Contact Center: Intelligent self-service and routing. Designed to provide instant, accurate resolution 24/7 and reduce call volume with a conversational AI chatbot.
- Complementary products: Add Zoom Revenue Accelerator to help improve collaboration among sales teams and promote customer engagement.
Details
Sold by
Delivery method
Deployed on AWS
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Features and programs
Trust Center
Access real-time vendor security and compliance information through their Trust Center powered by Drata or Vanta. Review certifications and security standards before purchase.
Buyer guide
Gain valuable insights from real users who purchased this product, powered by PeerSpot.
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Zoom Workplace Business Plus | Up to 100 users | $53,440.00 |
Vendor refund policy
If you cancel, you will not be billed for any additional terms of service, and service will continue until the end of the current Subscription Term. If you cancel, you will not receive a refund for any service already paid for. Additional Support: Zoom Technical Support - https://support.zoom.us/hc/en-us/articles/201362003-Contact-Zoom-Support Zoom Community - https://community.zoom.com/
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Search our knowledge base, troubleshoot issues, or sign in with your Zoom account to open a support ticket.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Unified Communication Platform
Integrated workflows across meetings, team chat, phone, and whiteboard capabilities bundled into a single all-in-one solution for internal and external communications.
AI-Powered Assistance
Zoom AI Companion integrated into the platform to enhance productivity and automate workflows.
Centralized Administration
Single admin portal for simplified management and configuration across all integrated products and services.
Intelligent Contact Center
Conversational AI chatbot for self-service support and intelligent call routing designed to provide 24/7 resolution and reduce call volume.
Third-Party Integration
Support for integrating and connecting with third-party applications to extend platform capabilities and enhance workflows.
AI-Powered Communication Platform
Cloud-based communications platform with AI-driven tools for phone, messaging, video, contact center, and virtual events capabilities.
Omnichannel Contact Center
Contact center solution supporting voice and over 20 digital touchpoints for customer engagement across multiple channels.
Video Meeting and Recording Capabilities
Video meeting functionality with AI-powered transcripts, summaries, and recording features for virtual, hybrid, and onsite events.
System Reliability and Uptime
99.999% uptime SLA guaranteeing uninterrupted communications and service availability.
Third-party Integration Support
Seamless integration capabilities with popular business tools and platforms to enhance workflow and maintain communication continuity.
Unified Communication and Collaboration Platform
Consolidates Messenger, Docs, Calendar, Meetings, Emails, and OKRs into a single application to eliminate context switching between multiple tools.
Real-time Auto-translation Capability
Embedded auto-translation functionality across Messenger, Docs, and Meetings enabling seamless communication across multiple languages and time zones.
Mobile-first Architecture
Comprehensive mobile experience designed to support deskless teams with capabilities for field inspections, inventory tracking, issue submission and management, and business process management.
Low-code Workflow Automation Platform
Lark Base database platform enables creation of custom business applications and automation of workflows without requiring coding expertise.
Role-based Customization and Access Control
Supports customization by industry and role with differentiated workplace configurations to provide targeted access to tools and resources for each employee.
Standard contract
No
No
Customer reviews
Yetender S.
Reliable Platform with Excellent Video Quality, but Expensive Add-Ons
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
I like many things about Zoom Workplace. Its overall connection reliability and good video quality, even on weaker connections, help our meetings go smoothly. Specific features like screen sharing are very helpful for team collaboration, as everyone can share their opinions based on what's being presented. The initial setup process is extremely easy, and the user-friendly interface makes it very accessible for new users.
What do you dislike about the product?
I find the pricing of licensing costs expensive for big and large teams. Occasionally, I notice high system memory usage during large calls, which slows down performance.
What problems is the product solving and how is that benefiting you?
I find that Zoom Workplace eliminates communication problems over hybrid and internal teams with high-definition video quality, ensuring meetings run smoothly. The reliable connection and helpful screen sharing speed up team collaboration.
Muhammed A.
Reliable All-in-One Collaboration with Excellent Audio/Video and Time-Saving AI Features
Reviewed on Jul 24, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace provides a reliable and intuitive collaboration platform that combines meetings, team chat, file sharing, and scheduling in one place. The audio and video quality are consistently excellent, even with larger meetings, and integrations with tools like Google Calendar, Microsoft Outlook, and productivity apps streamline daily workflows. The interface is easy to navigate, onboarding is straightforward, and AI-powered features such as meeting summaries and transcripts help save time and improve productivity. Overall, it delivers strong value for teams by making communication and collaboration more efficient.
What do you dislike about the product?
Zoom Workplace is a strong collaboration platform, but it can become resource-intensive during long meetings or when multiple features are used simultaneously. Some advanced collaboration and AI capabilities are limited to higher-tier plans, which can increase costs for growing teams. I would also like to see a more streamlined interface for managing settings, clearer onboarding for advanced features, and additional customization options for meeting controls and AI-generated summaries.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the challenge of keeping distributed teams connected by providing a single platform for meetings, messaging, collaboration, and scheduling. It has reduced the need to switch between multiple communication tools, improved collaboration through reliable video conferencing and screen sharing, and accelerated decision-making with AI-powered meeting summaries and transcripts. As a result, our team spends less time coordinating and more time focused on productive work while maintaining clear communication across projects.
iMag I.
Feature-Rich Zoom Videoconferencing That Just Works Every time!
Reviewed on Jul 23, 2026
Review provided by G2
What do you like best about the product?
Zoom is an Online Videoconferencing Solution with best features like Recording, Waiting Room, Share Screen and what not? Every feature of Zoom is unique in it self. The best feature of Zoom is it's scalability as it stands with you in every situation.
What do you dislike about the product?
The Developers are providing everything in one app but pricing making it a bit annoying. It should be available for life time also. Prime subscription should be available for users.
What problems is the product solving and how is that benefiting you?
We can connect experts online which not only save our time but also lot of investment , if bringing people to site for physical appearance.
Jyotishman G.
Seamless All-in-One Communication with Reliable Call Quality
Reviewed on Jul 22, 2026
Review provided by G2
What do you like best about the product?
What stands out most about Zoom Workplace is how seamlessly it brings everything together video meetings, chat, calendar, and file sharing into a single platform, so we’re not constantly juggling separate apps. Call quality has been consistently reliable for us, even with larger groups, and tools like breakout rooms, screen sharing, and AI-generated meeting summaries make collaboration feel much smoother. It’s also straightforward to onboard new team members because the interface is intuitive and doesn’t take much training to get comfortable with. Overall, Zoom Workplace has become a central part of how our team communicates day to day.
What do you dislike about the product?
The biggest drawback I’ve run into is that some of the more advanced features such as certain AI tools and expanded cloud-recording storage are locked behind higher-tier plans. As a team grows, those upgrades can start to add up. I’ve also occasionally noticed minor lag or audio sync issues on calls with a large number of participants, although it doesn’t happen often. On top of that, the platform includes so many features that it can feel a bit overwhelming at first, especially for people who only need the core video-conferencing functionality.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses fragmented communication by bringing meetings, chat, calendar, and file sharing together in one platform. That consolidation reduces the constant app-switching that used to slow our team down. It’s particularly helpful for remote and hybrid teams, because everyone can rely on a single, consistent space for quick check-ins as well as larger, more structured meetings. Features like AI-generated summaries save additional time by cutting back on manual note-taking, which lets us stay focused on the conversation itself. Overall, it has made our collaboration more efficient and lowered the friction that often comes with coordinating across multiple tools.
Anjali M.
Zoom Workplace: The Ultimate All-in-One Hub Despite Interface Clutter
Reviewed on Jul 22, 2026
Review provided by G2
What do you like best about the product?
Zoom Workplace is a reliable, all-in-one collaboration hub that shines through its rock-solid video stability and virtually zero learning curve for users. Its standout feature is the included AI Companion, which brilliantly automates meeting summaries and catches you up on missed chats, saving hours of manual work.
What do you dislike about the product?
Zoom Workplace can feel bloated and cluttered due to its aggressive expansion into an all-in-one suite.
Navigating between mail, docs, chat, and video inside a single app often creates unnecessary interface noise.
Navigating between mail, docs, chat, and video inside a single app often creates unnecessary interface noise.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves app fatigue by consolidating video, chat, phone, and whiteboards into a single, unified platform.
It eliminates the friction of constantly switching between multiple standalone apps for daily communication.
Additionally, its built-in AI Companion prevents information overload by automating meeting summaries and missed chats.
It eliminates the friction of constantly switching between multiple standalone apps for daily communication.
Additionally, its built-in AI Companion prevents information overload by automating meeting summaries and missed chats.