Sold by: Webkul
Deployed on AWS
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Deploy UVdesk on AWS Graviton using an Apache web server. This ARM64 image provides a stable, familiar environment for support teams. It helps businesses reduce cloud compute costs without sacrificing reliability.Optimized for AWS ARM Graviton processor to deliver maximum efficiency
Overview
Launch a dependable support ticketing system on AWS. This pre-configured UVdesk image utilizes an Apache stack and ARM64 architecture. It removes the need for manual server setup so you can start organizing customer queries quickly.
UVdesk is an open-source helpdesk designed to streamline customer support. It automatically collects requests from emails and web forms into one unified platform. Your team can assign tasks, track progress, and communicate clearly. This AMI is specifically engineered for AWS Graviton (ARM64) instances (such as t4g, m6g, and c7g families), providing a sustainable and cost-effective hosting environment.
Key Features of UVdesk:
Centralized Inbox: Convert scattered customer emails and web form submissions into structured tickets. Your agents manage all tasks in a streamlined interface, preventing missed messages.
Automation Workflows: Set up automation rules for ticket routing and status updates. This maintains consistent support processes and significantly reduces manual effort for your team.
Multi-Channel Support:Accept support requests from various channels like email, web forms, and eCommerce marketplaces. This centralizes customer interactions for streamlined support operations.
Users & Team Management: Create specific teams with different roles and permissions. This helps streamline your internal workflow and securely control access to the helpdesk.
Knowledge Base Setup: Build a self-service portal with helpful articles, FAQs, and tutorials. Customers can find answers quickly, reducing the number of incoming tickets.
Open-Source Flexibility: Enjoy a fully customizable platform that allows modifications and integrations. Developers can extend core features or tailor the software to fit business needs.
This specific AWS build uses the Apache HTTP Server. It offers wide compatibility with PHP applications, making it perfect for teams familiar with traditional LAMP setups.
Running this workload on AWS Graviton processors improves cost efficiency. It provides consistent performance for support workloads while lowering infrastructure expenses.
Highlights
- This server image provides a ready-to-launch environment with Apache, PHP 8.2, andMySQL pre-installed. Administrators avoid complex manual configurations and software dependency issues. It delivers a predictable and stable setup right out of the box.
- Designed specifically for AWS Graviton processors, this ARM64 image maximizes cost efficiency. It helps reduce overall infrastructure costs while maintaining consistent performance for heavy support workloads. You get a practical cloud deployment for growing teams.
- The Apache HTTP Server ensures wide compatibility and reliable behavior for traditional PHP applications. It is highly suitable for IT teams already familiar with standard LAMP environments. Default security settings only open essential ports, keeping the system safe.
Details
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Delivery method
Delivery option
64-bit (Arm) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t4g.medium Recommended | $0.02 |
r7g.12xlarge | $0.02 |
r6g.large | $0.02 |
m8g.metal-48xl | $0.02 |
x8g.4xlarge | $0.02 |
m8gb.16xlarge | $0.02 |
r8g.xlarge | $0.02 |
r8gb.xlarge | $0.02 |
r6g.8xlarge | $0.02 |
c7g.medium | $0.02 |
Vendor refund policy
The instance can be terminated at anytime to stop incurring charges.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (Arm) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of UVdesk ARM64 AMI with Apache and PHP 8.2. Includes pre-configured environment and automated setup.
Additional details
Usage instructions
1: Go to AWS EC2 Console
2: Click Launch Instance
3: Select the Uvdesk AMI
4: Choose an instance type (recommended: t3.medium or higher).
5: In Key Pair (login), select or create a PEM key. Save it securely.
6: In Network Settings:
a) Attach a public IP (Elastic IP recommended for static IP).
b) Configure Security Group: TCP port 22 (SSH), TCP port 80 (HTTP), and TCP port 443 (HTTPS)
7: Map your domain to the instance IP
8: Run the setup script with: <sudo bash setup.sh> Follow the prompts in the terminal to configure database and SSL using your domain name.
9: Visit the domain in the browser and follow the installation steps.
10: For full installation steps and configuration details, please refer to the complete setup guide:
Please check our documentation at : https://cloudkul.com/blog/uvdesk-ami-installer-user-guide/
Support
Vendor support
For help related to this Uvdesk AMI, including setup, usage, or feature inquiries, you can reach out to the team at Webkul. Contact: support@webkul.com Webkul provides guidance for initial configuration, module development.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Unlock seamless customer support with UVdesk, a powerful open-source helpdesk solution. This pre-configured and hardened UVdesk on Alma Linux, offered by Elyxia Global Limited, ensures a secure and optimized environment for efficient ticket management. With seamless marketplace integrations (Amazon, eBay, Etsy, Shopify, etc.), it centralizes customer interactions for streamlined support operations. Any additional charges are clearly specified in the pricing information section.
UVdesk is an open-source and cloud based helpdesk software designed to streamline customer support for businesses, particularly in eCommerce. Built on PHP and the Symfony framework, it offers a comprehensive ticketing system to manage customer queries efficiently across multiple channels.
This product has charges associated with it for seller support. UVdesk is an open source helpdesk and customer support ticketing system designed for businesses to manage customer queries efficiently across multiple channels.
Deploy UVdesk on AWS Graviton using an NGINX server. This ARM64 image speeds up
response times. It helps busy teams cut compute costs without losing performance.
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