Sold by: Webkul
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UVdesk is an open-source and cloud based helpdesk software designed to streamline customer support for businesses, particularly in eCommerce. Support agents can track, assign, and resolve tickets from single dashboard. Launch a lightning-fast customer support portal on standard AWS compute. This x86 virtual machine uses NGINX to process high web traffic flawlessly. It helps growing businesses manage surging ticket volumes without experiencing system lag or complex server setup.
Overview
Deploy a highly responsive ticketing platform designed for active customer service departments. This standard x86 image utilizes the lightweight NGINX web server. It completely eliminates tedious backend configuration. Your administrators can hand over a working support dashboard to the team in minutes. NGINX handles massive amounts of concurrent user requests effortlessly. This ensures your agents experience instant page loads during your busiest operational hours.
Core Capabilities of UVdesk:
- Unified Support Dashboard: Consolidate customer messages from multiple platforms into one central screen. Your agents never lose track of open client issues.
- Smart Ticket Routing: Use conditional triggers to assign tasks automatically. This gets urgent inquiries to the correct specialized department instantly.
- Rapid Reply Templates: Equip your staff with pre-written responses for common questions. This drastically cuts down average ticket resolution times.
- Role-Based Access: Define exact system permissions for every staff member. You keep sensitive consumer data secure while enabling team collaboration.
- Customer Self-Service: Create an extensive online FAQ and article repository. Shoppers find solutions independently, dropping your daily ticket volumes.
- Codebase Ownership: Tailor the open-source backend entirely to your company processes. Integrate custom external APIs without restrictive vendor lock-in.
Standard x86 architecture guarantees flawless compatibility with traditional EC2 cloud setups. You can predict infrastructure costs easily while scaling operations.
System Requirements: This AMI is optimized to match the recommended server environment for Uvdesk, delivering better stability and compatibility out of the box:
Web Server: Nginx Minimum 2GB (higher is preferred for larger catalogs or traffic). PHP: Version 8.2 Supported Database Servers. Uvdesk supports the following database setup for smooth performance: MySQL: Version 8.0
Highlights
- Pre-loaded with NGINX, PHP 8.2, and MySQL on Ubuntu. You completely bypass manual server configuration and tedious dependency mapping entirely. Your IT staff deploys this image in minutes, instantly handing off a highly stable, production-ready ticketing platform to your customer support department to begin onboarding today.
- The lightweight NGINX server architecture excels at processing massive volumes of concurrent web traffic smoothly. It prevents your active support portal from lagging during intense customer service hours. Agents navigate the ticketing dashboard rapidly, ensuring high daily resolution rates without frustrating software delays.
- Utilizing standard x86 Amazon EC2 instances ensures absolute compatibility with your existing enterprise cloud infrastructure. It provides broad availability and highly predictable compute power for your business. You can effortlessly scale hardware resources to match shifting seasonal customer support demands perfectly and securely.
Details
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Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
If you are an AWS Free Tier customer with a free plan, you are eligible to subscribe to this offer. You can use free credits to cover the cost of eligible AWS infrastructure. See AWS Free Tier for more details. If you created an AWS account before July 15th, 2025, and qualify for the Legacy AWS Free Tier, Amazon EC2 charges for Micro instances are free for up to 750 hours per month. See Legacy AWS Free Tier for more details.
Dimension | Cost/hour |
|---|---|
t3.medium Recommended | $0.02 |
t2.micro | $0.02 |
t3.micro | $0.02 |
c7i.8xlarge | $0.02 |
r8i.metal-96xl | $0.02 |
c6a.32xlarge | $0.02 |
r8a.2xlarge | $0.02 |
inf2.24xlarge | $0.02 |
u7in-16tb.224xlarge | $0.02 |
r6in.metal | $0.02 |
Vendor refund policy
The instance can be terminated at anytime to stop incurring charges.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of UVdesk AMI with automated setup. Includes UVdesk 1.1.8 with pre-installed NGINX, PHP 8.2, and MySQL.
Additional details
Usage instructions
1: Go to AWS EC2 Console 2: Select the Uvdesk AMI 3: Click Launch Instance 4: Choose an instance type (recommended: t3.medium or higher). 5: In Key Pair (login), select or create a PEM key. Save it securely. 6: In Network Settings: a) Attach a public IP (Elastic IP recommended for static IP). b) Configure Security Group:
- TCP port 22 (SSH)
- TCP port 80 (HTTP)
- TCP port 443 (HTTPS)
7: run sudo -i command . 8: Run <bash setup.sh> command . The setup script is available at: /root/setup.sh. The script will automatically configure the environment and prompt for database credentials to complete the UVdesk installation. 9: Run <bash domain.sh> command to verify domain is mapped with instance ip .If you have not mapped domain with ip then do it first. 10: Visit the domain in the browser and follow the installation steps.
Please check our documentation at : https://cloudkul.com/blog/uvdesk-ami- installer-user-guide/
Support
Vendor support
For help related to this AMI, including setup, usage, or feature inquiries, you can reach out to the team at Webkul. Contact: support@webkul.com Webkul provides guidance for initial configuration, module development, and other technical queries.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Unlock seamless customer support with UVdesk, a powerful open-source helpdesk solution. This pre-configured and hardened UVdesk on Alma Linux, offered by Elyxia Global Limited, ensures a secure and optimized environment for efficient ticket management. With seamless marketplace integrations (Amazon, eBay, Etsy, Shopify, etc.), it centralizes customer interactions for streamlined support operations. Any additional charges are clearly specified in the pricing information section.
Build a highly reliable customer service center using a traditional Apache server. This standard x86 image provides ultimate stability for PHP applications. It empowers IT administrators to deploy a robust ticketing system quickly within familiar, enterprise-grade cloud environments.
This product has charges associated with it for seller support. UVdesk is an open source helpdesk and customer support ticketing system designed for businesses to manage customer queries efficiently across multiple channels.
Deploy UVdesk on AWS Graviton using an NGINX server. This ARM64 image speeds up
response times. It helps busy teams cut compute costs without losing performance.
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