Sold by: Webkul
Deployed on AWS
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Deploy UVdesk on AWS Graviton using an NGINX server. This ARM64 image speeds up
response times. It helps busy teams cut compute costs without losing performance.
Overview
Launch a reliable support ticketing system on AWS. This pre-configured UVdesk image uses NGINX and ARM64 architecture. It skips manual setup so you can start helping customers right away.
UVdesk is an open-source helpdesk that simplifies customer service. It routes emails, web forms, and API requests into a unified dashboard. Your team tracks conversations easily.
Key Features of UVdesk:
Centralized Inbox: Turn scattered customer emails, contact form submissions, or chats into tickets automatically. Your support agents manage all daily tasks clearly in one shared workspace, preventing missed queries.
Automation Workflows: Set up smart workflow rules to perform automatic actions based on specific events and conditions. Route tickets, update statuses, or trigger notifications instantly to reduce manual work.
Agent Productivity Tools: Increase team efficiency using saved replies and prepared responses. Agents can answer repetitive customer questions instantly, allowing them to improve response efficiency and resolve more tickets.
Users & Team Management: Create specific teams with different roles and permissions based on agent responsibilities. This helps streamline your internal workflow and properly control access to sensitive customer data.
Knowledge Base Setup: Build a self-service portal with helpful articles, detailed FAQs, and tutorials for your customers. They can find answers to common questions quickly, significantly reducing your ticket volume.
Open-Source Flexibility: Enjoy a fully customizable platform built to scale. Developers can easily extend core features, integrate third-party services, or tailor the codebase entirely to fit specific business needs.
This specific AWS build utilizes the lightweight NGINX web server. It handles multiple simultaneous support requests without lagging. Customers get fast pageloads during busy hours.
Running workloads on AWS Graviton lowers your hourly cloud compute costs. You get much better efficiency compared to standard instances. Scale smoothly as your ticket volume grows.
Highlights
- This server image comes fully pre-installed with NGINX, PHP, and MySQL. You avoid spending hours configuring database connections or tedious server dependencies manually.Administrators deploy the software in minutes and focus directly on building support workflows. It provides a stable, production-ready environment right out of the box.
- The lightweight NGINX server architecture is carefully optimized for high concurrency. It processes multiple incoming support tickets and agent updates simultaneously without dropped connections.This setup prevents system lag when web traffic spikes unexpectedly. Your customer service agents enjoy a highly responsive interface, keeping their daily productivity metrics high.
- Utilizing AWS Graviton processors ensures a highly cost-effective cloud deployment. This ARM64 image delivers strong price-to-performance benefits over traditional server alternatives.It lowers your monthly infrastructure bill while running a busy ticketing portal. You keep operational expenses lean without sacrificing server speed or backend data reliability.
Details
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Delivery method
Delivery option
64-bit (Arm) Amazon Machine Image (AMI)
Latest version
Operating system
Ubuntu 24.04
Deployed on AWS
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Features and programs
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Pricing
Free trial
Try this product free for 7 days according to the free trial terms set by the vendor. Usage-based pricing is in effect for usage beyond the free trial terms. Your free trial gets automatically converted to a paid subscription when the trial ends, but may be canceled any time before that.
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
t4g.medium Recommended | $0.02 |
m8gb.xlarge | $0.02 |
r8g.metal-48xl | $0.02 |
m6g.8xlarge | $0.02 |
hpc7g.16xlarge | $0.02 |
r7g.4xlarge | $0.02 |
r8gb.metal-48xl | $0.02 |
m6g.large | $0.02 |
x8g.12xlarge | $0.02 |
t4g.xlarge | $0.02 |
Vendor refund policy
The instance can be terminated at anytime to stop incurring charges.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (Arm) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Initial release of UVdesk ARM64 AMI with NGINX and PHP 8.2. Includes optimized stack and automated setup.
Additional details
Usage instructions
1: Go to AWS EC2 Console
2: Click Launch Instance
3: Select the Uvdesk AMI
4: Choose an instance type (recommended: t3.medium or higher).
5: In Key Pair (login), select or create a PEM key. Save it securely.
6: In Network Settings:
a) Attach a public IP (Elastic IP recommended for static IP).
b) Configure Security Group: TCP port 22 (SSH), TCP port 80 (HTTP), and TCP port 443 (HTTPS)
7: Map your domain to the instance IP
8: Run the setup script with: <sudo bash setup.sh> Follow the prompts in the terminal to configure database and SSL using your domain name.
9: Visit the domain in the browser and follow the installation steps.
10: For full installation steps and configuration details, please refer to the complete setup guide:
Please check our documentation at : https://cloudkul.com/blog/uvdesk-ami-installer-user-guide/
Support
Vendor support
For help related to this Uvdesk AMI, including setup, usage, or feature inquiries, you can reach out to the team at Webkul. Contact: support@webkul.com Webkul provides guidance for initial configuration, module development.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Similar products
Unlock seamless customer support with UVdesk, a powerful open-source helpdesk solution. This pre-configured and hardened UVdesk on Alma Linux, offered by Elyxia Global Limited, ensures a secure and optimized environment for efficient ticket management. With seamless marketplace integrations (Amazon, eBay, Etsy, Shopify, etc.), it centralizes customer interactions for streamlined support operations. Any additional charges are clearly specified in the pricing information section.
UVdesk is an open-source and cloud based helpdesk software designed to streamline customer support for businesses, particularly in eCommerce. Built on PHP and the Symfony framework, it offers a comprehensive ticketing system to manage customer queries efficiently across multiple channels.
This product has charges associated with it for seller support. UVdesk is an open source helpdesk and customer support ticketing system designed for businesses to manage customer queries efficiently across multiple channels.
Deploy UVdesk on AWS Graviton using an Apache web server. This ARM64 image provides a stable, familiar environment for support teams. It helps businesses reduce cloud compute costs without sacrificing reliability.Optimized for AWS ARM Graviton processor to deliver maximum efficiency
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