Rocketlane

Rocketlane  in my organization is mainly used to manage client-facing implementation projects, specifically in the Professional  Services department, and it is the project management platform that we use to manage all of our customer-facing implementations.

A typical workflow is that a customer is sold, the booking is closed and passed to me, and I stand up our Rocketlane  project plan template that has all of the customer's details from their ServiceNow  and Salesforce  onboarding integrations. From kickoff until project closure, all of their tasks are managed within Rocketlane.

The main use case is that our project plan is customer-facing, so it is an opportunity for the customer to follow along in the customer portal with their implementation, which hopefully reduces friction.

The best features that Rocketlane offers include automated workflows for getting feature request approvals, change request approvals, and escalating risks. I appreciate that Rocketlane automates all of those communications and gets them to the right executive stakeholders for decisioning and actioning.

Rocketlane has positively impacted my organization by providing project managers and the PMO with a single source of truth, allowing us to see each other's projects and utilizations, share templates, track our time together, and unify us as a team.

One of the most frustrating things about Rocketlane is that for new tasks not part of the template, if they are not assigned a duration, moving the date range of a phase does not automatically move those tasks. I also wish Rocketlane Sheets allowed for expanding the width and height of rows in the same way as Google Sheets or Microsoft Sheets.

Rocketlane has a fairly decent AI product, but the issues I have with it are more about the way my organization builds the prompts. It could be vastly improved, and I would love it if a Rocketlane product manager reached out to my leadership to help improve those prompts.

I have been using Rocketlane since November 2025, which is approximately seven months.

In my experience, Rocketlane is stable, but being a web-based software, there are typical issues such as transient network issues that can arise.

Rocketlane is totally scalable, and I love it as a scalable product.

The customer support at Rocketlane is amazing, and I would rate the customer support a ten or even an eleven, as it is the best of any product I have ever used.

Before Rocketlane, I used Microsoft Project , and the reason to switch was based on a recommendation from my leader.

While I do not know that Rocketlane has specifically saved time, reduced errors, or improved customer satisfaction, it has absolutely surfaced customer communication, allowing us to receive customer feedback almost instantaneously on tasks and milestones. This proactive insight has allowed us to course-correct where customer satisfaction has been lower than desirable.

When I joined NICE, the process for highlighting risks included creating a ServiceNow  ticket for an incident, filling out a risk form, attaching that to an email, and sending it to an executive who may or may not check their inbox, which resulted in no tracking of risk mitigation. However, with Rocketlane, I enter that risk into a form within a task, and a communication is generated to my leader that I am escalating the risk. Every week my manager is able to filter down to risks on the portfolio and see each project manager's risk across her portfolio with the tasks associated to them, which has been incredibly helpful because no one is asking me where my risk documentation is.

I advise others looking into using Rocketlane to really understand their project process and implementation process before building anything in Rocketlane.

I love the webinars and fun videos that Rocketlane produces. They are very fresh and create excitement around the brand, which is really appealing because project management tools can be very dry.

I provided an overall review rating of seven out of ten.