Amazon Connect Customer

Amazon Connect Customer Pricing

No minimums, no long-term contracts, pay for what you need

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Improve every customer interaction with AI

Amazon Connect Customer helps enterprises deliver exceptional customer experiences across every touchpoint. Combine agentic AI with human expertise so every interaction is resolved, not routed. Pay only for what you use, without compromise.

Transform your customer experience with zero upfront commitment, no capacity constraints, and no seat-based licensing requirements.

Proven business impact

342%

ROl with payback in under six months

$78.7M

Net present value over three years

Read Forrester TEl Study

$51.7M

Efficiency gains from AI-driven contact resolution

Pricing

Communication Channel	Price
Chat	$0.010 per message sent or received
Voice	$0.038 per voice min (standard telephony rates apply)
Email	$0.080 per email sent or received
SMS and 3P messaging	$0.014 per message sent or received

Pricing may vary by region, communication type, and third-party provider - see pricing details.

Not ready for AI? Learn more about Customer Basic.

Includes

Agentic self-service
Pre-built AI agents
AI agent designer
Real-time agent assist
AI-powered manager assist
Predictive insights
Conversational analytics
Post-contact summaries
Forecasting & agent scheduling
Performance evaluations of human and AI agents
Automated coaching feedback
Custom metrics in dashboards and APIs
Back-office automation (preview)
Screen recording
Unified observability, testing, and simulation
Unified customer data
Proactive and outbound engagement

How our customers are seeing value

Flybuys

“We have seen a 50% reduction in our platform costs... It allows us to use Amazon Connect Customer at a low rate, but we have the opportunity to innovate and implement AI experiences without having to go through business cases and additional financial approval because all of the AI capability is included in that platform cost.” - Matt Condie, CX Product Manager

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Cochlear

"Amazon Connect Customer has been a huge benefit for us because once you add up the cost of WFM tools, quality management tools, and [others], the unlimited AI price essentially allows you to have all of those features, [while costing] us a lot less than what we're paying those third party companies." - Andy McLaughin, Director IT Networks and Telecommunications Services

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