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Simple, intuitive software
What do you like best about the product?
It is simple and intuitive. Most of the flow of the processes and menu options makes sense so it is easy and intuitive which makes training easy.
What do you dislike about the product?
I dislike the credit card payment process and process to "charge payroffs". I also do not like the fixed asset module. It is obviously a third party software that Sage bought and bolted on but has not given it the same look and feel as the rest of the product. I also do not care for the pricing practices. I understand this is unique to our company, but we had to buy the Project module for a third party integration. We are using less than 10% of the project module yet have to pay 100% of the expensive module.
What problems is the product solving and how is that benefiting you?
We want to automate as many manual, FTE intensive, processes as possible and have been able to do that, but mostly through third party software partners of Intacct.
Recommendations to others considering the product:
I think overall it is a great, easy software package. Like I mentioned, Fixed Assets module needs improvement to match the look and feel of the rest of the offering, but overall it is great.
Client Satisfaction
What do you like best about the product?
User friendly, great that I can go in and "duplicate" a transaction and just change what is different instead of keying in all info each time. Wish we could track our "Projects" a little differently. Would love to be able to look at all activity rather than just one year at a time without having to create a bunch of time periods.
What do you dislike about the product?
Repeatedly, when we need help with something the response time is terrible. I put in a "ticket" for a problem on June 23 and got a response back asking for additional info. I responded on the 26th and hadn't heard anything back so emailed to find out what was going on June 30th. Got a response back on the 9th that we may need to talk over the phone. I responded the next day with my time zone and that I was available all day. Didn't hear anything back. There is finally a message dated 7/22 in the community, but it was not sent to my email so I am just seeing it now because I went in to get the correspondence trail to send this message. I was getting ready to call Andre, my account rep to see if he could help. It seems this run around happens when we have questions so we are frustrated with that aspect of the company - technical support.
What problems is the product solving and how is that benefiting you?
See above
Sage Intacct Review
What do you like best about the product?
The ability to allocate expenses between service lines and accounts so that we can generate our internal reporting without the need for extensive excel files. It has also been beneficial to be able to run Cash and Accrual books concurrently to cover our various internal and external reporting requirements.
What do you dislike about the product?
The search functionality requires you to match the beginning of the item you are searching for rather than any keyword match, which can sometimes make searching for vendors/clients/account codes more difficult.
What problems is the product solving and how is that benefiting you?
We have transitioned away from excel as our primary reporting tool and are now using primarily Intacct with excel as a supplement. This has allowed us to avoid potential user errors and be more confident that the data is correct.
Using this software has made our accounting practices much easier.
What do you like best about the product?
That staff are able to enter reimbursement requests, time sheets and invoices. The software can interface with other products that we use like Salesforce and Bill.com
What do you dislike about the product?
When upgrades are made it is like I have to learn everything from scratch. Sometimes it is difficult to manipulate a report to include the information that is needed for grant reporting.
What problems is the product solving and how is that benefiting you?
Staff time tracking to make it easier to track restricted grant fund releases. Time is saved by staff entering their reimbursements directly and not requiring account staff to manually enter reimbursements from paper forms.
Recommendations to others considering the product:
It will help with improving internal accounting systems and processes.
Multi-entity environment
What do you like best about the product?
I'm able view, post, adjust, and manage multiple locations from our headquarters.
What do you dislike about the product?
A good understanding of the transaction flow is vital because the system can be restrictive in some aspects.
What problems is the product solving and how is that benefiting you?
We are able to see and troubleshoot, as necessary, multiple locations.
Effective with some caveats
What do you like best about the product?
Reporting flexibility and level of detail are great. The dashboards can be highly customized and therefore are informative. Customer and account support are very good.
What do you dislike about the product?
The system has massive functionality but this also can lead to some confusion and efficiency issues for simple items or small accounting teams.
What problems is the product solving and how is that benefiting you?
As a non-profit we need to track funds and restrictions very closely. Intacct has allowed us to do that. Additionally, the integrations that we have been able to include have added to our process efficiency.
Recommendations to others considering the product:
Ensure that you press you implementer on all the capability and to define the processes that you should/would use in your day to day, this will shorten the learning curve.
Intacct is very good for reporting purposes
What do you like best about the product?
I like the possibility of uploading templates, and all the different reports that can be run to obtain info
What do you dislike about the product?
The Customer Statement, sometimes the customer service
What problems is the product solving and how is that benefiting you?
It saves time
We have had a very good experience using Intacct.
What do you like best about the product?
I like the dashboards. Once setup correctly I can see the information I would like to see on a daily basis in one place.
What do you dislike about the product?
I do not like the AR related JE transactions do not show up in the AR Ledger.
What problems is the product solving and how is that benefiting you?
Tracking AR. With one report I can see who still owes us money on by dashboard.
Recommendations to others considering the product:
I think the Sage Intacct is a very user friendly system .
Can't go wrong
What do you like best about the product?
The flexibility in using Inacct is amazing. I'm not spending hours trying to make corrections. If I want to see a report in a specific manner, it's generally a quick "duplicate and save as". Having worked in MS Dynamics, SAP, Oracle, MRI....this is by far the easiest, most flexible software out there.
What do you dislike about the product?
The initial set up of reports can be cumbersome. But what's they're created, it's amazing.
What problems is the product solving and how is that benefiting you?
Sage Intacct has saved us TIME. I am forever grateful for the time I've saved allowing for time to spend on forward looking accounting issues.
Sage!
What do you like best about the product?
I love the versatility within the modules
What do you dislike about the product?
I do not like that the modules do not communicate well with each other.
What problems is the product solving and how is that benefiting you?
We have solved a lot of the issues with Purchase Requisitions not being done properly better streamlining our processes
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