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Review of Intacct
What do you like best about the product?
The community is the most helpful aspect of Sage Intacct.
What do you dislike about the product?
The sales pitches and the increase in annual pricing.
What problems is the product solving and how is that benefiting you?
Intercompany Transactions
BEST ACCOUNTING SOFTWARE
What do you like best about the product?
It's very organized and specific about the reports and FS.
What do you dislike about the product?
Search options could be better and faster.
What problems is the product solving and how is that benefiting you?
Generating the TBs, GLs and reports. Saving time.
Over promises, Under delivered
What do you like best about the product?
Sage offers excellent UI, and for basic accounting and managing multiple companies' books and records, it's an excellent out-of-the-box experience. If during the sage demo, sage can walk you through EVERY process you currently do, and they actually show you the process instead of telling you it's possible or scheduling a call with a company that can customize sage for you will be happy with their product.
What do you dislike about the product?
Ensure that all necessary tasks are completed before entering into a contract with Sage. It is crucial to have the Sage team address your specific system requirements before committing to their services or consider exploring alternative providers.
Customization in Sage is similar to NetSuite, so be prepared to pay a premium and negotiate a favorable contract upfront if their out-of-the-box solution does not meet your needs. It can be surprising that some Sage representatives may not possess a thorough understanding of their own system and may suggest solutions that are not entirely effective. If you engage their Professional Services team, be aware that it may take a week or two to begin working with them, and the quality of their work may range from unsatisfactory to average, at a $250/hr rate.
Unlike Microsoft, where you can find a variety of skilled developers at different price points that can deliver, locating affordable Sage developers can be challenging. The high hourly rates are not the primary concern, but rather the dissatisfaction of paying for partial completion of a task. Unfortunately, the customer success team at Sage may not be very helpful, as they might lack knowledge about their own platform. Therefore, do not rely solely on their customer success team or Technology services team to deliver.
Hindsight, I would have approached this entirely different or went with an entirely different platform had we known what we know now.
Customization in Sage is similar to NetSuite, so be prepared to pay a premium and negotiate a favorable contract upfront if their out-of-the-box solution does not meet your needs. It can be surprising that some Sage representatives may not possess a thorough understanding of their own system and may suggest solutions that are not entirely effective. If you engage their Professional Services team, be aware that it may take a week or two to begin working with them, and the quality of their work may range from unsatisfactory to average, at a $250/hr rate.
Unlike Microsoft, where you can find a variety of skilled developers at different price points that can deliver, locating affordable Sage developers can be challenging. The high hourly rates are not the primary concern, but rather the dissatisfaction of paying for partial completion of a task. Unfortunately, the customer success team at Sage may not be very helpful, as they might lack knowledge about their own platform. Therefore, do not rely solely on their customer success team or Technology services team to deliver.
Hindsight, I would have approached this entirely different or went with an entirely different platform had we known what we know now.
What problems is the product solving and how is that benefiting you?
We manage 300+ companies in a single instance, which is nice. If only it didn't take three years to get us unboarded on the platform, we may have benefited much more than we have.
Private Equity Fund Accounting Manager
What do you like best about the product?
Sage Intact is great because of its versatility. It is a very powerful tool and I wouldn't be able to function in my job without lesser software/programs. I highly recommend it.
What do you dislike about the product?
Not being able to have multiple pages open to view mulitple things at once. Intacct often with reset the page you were on on a different tab when you open a new tab or duplicate it.
What problems is the product solving and how is that benefiting you?
Sage Intact is solving the issue of manual work involving legacy workpapers. Once we're fully operational, it will reduce labor hours significantly. They've recently expanded the scope of the software to become more useful to our team.
Sage from a lay person's point of view
What do you like best about the product?
It's compact so the website isn't too busy. The menus are nested under the necessary topics.
What do you dislike about the product?
It's not as intuitive. Although, the programming probably plays a significant role in that.
What problems is the product solving and how is that benefiting you?
Having everything in one place.
We migrated over from Quick Books 4 years ago.
What do you like best about the product?
Intacct is very user-friendly; it has been easy to onboard when we have a new staff member start.
What do you dislike about the product?
To date, I really do not have any complaints about using the system.
What problems is the product solving and how is that benefiting you?
Easy and quick access to financial statements, I am able to provide our DIrectors with a snap shot of how their departments are performing.
Great for Multi-Entity Use
What do you like best about the product?
The option to use allocations is incredibly useful in a multi-entity organization.
What do you dislike about the product?
Sometimes if an error is made, it can be challenging to correct.
What problems is the product solving and how is that benefiting you?
Multi-entity organization and bill-back. The option to reconcile inter-entity transactions is so helpful to figure out what the entities owe each other.
4 months experience using intacct
What do you like best about the product?
The simplicity and ease of the website to process payments.
What do you dislike about the product?
Sometimes there are hiccups that cause too many discrepencys.
What problems is the product solving and how is that benefiting you?
Sage is solving the way we process payments and making it easier and faster daily. It makes us more productive.
Clean and simple interface that's easy to move around in
What do you like best about the product?
I like how the interface is well laid out and it's easy to jump between modules.
What do you dislike about the product?
Some features are not easy to find unless you know where to look. The password reset process can be frustrating for some users
What problems is the product solving and how is that benefiting you?
My company implements Sage Intacct for clients. I am one of the people responsible for training new users on the software.
With proper onboarding & guidance Sage has become a helpful tool when submitting expense reports
What do you like best about the product?
Is robust and efficient. My finance & HR & ops teams rave about it. There was a learning curve, but it wasn't the worst software I've ever had to learn for my job. Now that I know how to use it I find it easy.
What do you dislike about the product?
When submitting expense reports I thought they were submitted successfully but there were still in draft mode and I had to press submit a second time. This was super unclear to me and many of my colleagues.
What problems is the product solving and how is that benefiting you?
It is automating finance workflows and data. Bringing us from spreadsheets and emails with many attachments to software that handles things end to end. As a user outside of the finance department it has reduced the time I spend submitting expense reports.
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