I work as an implementation consultant, where my role involves configuring and supporting users in adopting an ERP system. In this capacity, I assist businesses in setting up, customizing, and training their staff to use the system effectively. Within this ERP system, businesses conduct daily financial transactions, including those with customers and vendors. These transactions are recorded in the system, and it facilitates the generation of reports for various time periods, such as monthly, annually, or over several years, providing insights into their financial performance which is what I use Sage Intacct for.

Beyond simply inputting data into the system, all users have the capability to engage in strategic planning. They can base their plans on the reports generated by the system. For example, they can use cash flow reports to decide whether it's the right time to make a purchase or conserve cash for future needs. Essentially, they leverage the system for forward-looking planning, gaining insights into their financial position for the upcoming month. These reports, including the income statement, balance sheet, and cash flow statement, serve as the basis for making crucial business decisions.

In any ERP system, the ability to plan and determine the company's direction is of utmost importance. This feature is crucial as it helps a company assess its growth or lack thereof. The most significant advantage of this solution is its pure cloud-based nature. The cloud system eliminates the need for companies to be concerned about hardware, servers, and related infrastructure, as these aspects are managed by the service provider.

I would appreciate seeing more features included. The software needs to be adaptable depending on the region you're in. For instance, it works well for UK and US customers in terms of bank fee accuracy, but I'm pleased to see efforts to cater to the African market and improve integration with local bank transactions. The area where I would like to see significant improvement is in stock management. It would be great if it could expand its features to serve a wider range of businesses. Currently, it primarily caters to service-oriented industries, like finance and content firms, where it functions well.

I have been working with it for one year now.

It is a highly stable tool, but it's essential to maintain a reliable internet connection for smooth operations. Since it's a pure cloud-based solution accessible through the web, the stability and speed of your internet connection significantly impact your ability to work seamlessly without disruptions.

It is highly scalable, and it offers a straightforward and predictable cost structure. The scalability makes it a flexible choice for businesses of varying sizes.

It offers a strong advantage when it comes to system maintenance and support. Users have access to a dedicated support team, they can log support requests when needed, and within a few hours, users can expect a response and a resolution, although the exact response time may vary depending on the complexity of the question.

The deployment process involves several key steps. First, it's crucial to establish a strong understanding of your client's needs through requirements gathering. You must grasp what the customer wants, which includes their desired system outputs and reports. The second step is to document these requirements. This documentation is essential for both you and the client to review, ensuring that everyone understands and agrees with the documented requirements. Once the client is satisfied, they can sign off on the requirements, and you can proceed to user acceptance training, as well as building the company file. During the user acceptance training, you walk through various aspects of the system, such as the chart of accounts, with the client. They can sign off on the document, or if needed, suggest changes. After UAT is complete and the client signs off, the system goes live. This means you'll take balances as of a specific cutoff date, typically transitioning from another system and users can then begin working in Sage Intacct. Following the go-live phase, you provide handholding support. This entails walking through the system with users for a period, which may last a week or even a month, depending on the users' familiarity with the system. Once the users are confident and comfortable, and you believe the deployment was successful, you can officially sign off on the project. The number of people involved in a deployment can vary based on the project's complexity. For simple financial deployments, such as setting up accounting for one or two entities, it's possible to manage the deployment on your own. However, having two consultants can expedite the process and distribute responsibilities. The more complex the project with multiple integrations, the larger the team may need to be and you might have about six people working on the project to ensure its success.

Compared to other ERP systems on the market, it offers competitive and reasonable pricing. Similar to Microsoft Dynamics, it operates on a subscription-based model. The pricing structure is flexible and can vary based on the scale of the business. The core package includes essential modules, like those for managing customers, but if you want to add extra features or modules, you would incur additional costs.

The suitability of Sage Intacct depends on the industry you operate in. If your business is finance-focused, I wholeheartedly recommend it. However, for industries involving stock management, manufacturing, and other aspects, I'd suggest considering alternatives. The software is quite user-friendly and accessible, as long as you are comfortable navigating web-based applications. Help resources, including manuals, are readily available, and pressing F1 can provide on-the-spot assistance. In terms of a rating, I would give Sage Intacct a seven out of ten.

We use the solution as an ERP system.

It has improved the organization because it allows us to go to the level of complexity and granularity regarding the recordation of all the transactions a SaaS company would like to do.

The solution helps us create entity models for each acquisition as we acquire companies, so we can put them into a different entity in Sage Intacct with all the entities having the same chart of accounts. Then, the solution rolls up at the top level. It automatically provides reporting in a manner where a highly leveraged company will have to offer the reporting to the banks.

Apart from that, it's easy to create many new automated reports. When a company goes through a due diligence process, they already have so many automated reports. Also called pre-packaged reports.

It would be good if the training were perfect for all controllers, to teach them the basic tools and how to use everything in Sage Intacct.

I also think they could create a very good module for automatic budgeting. The solution is very good for accounts, but I don't think it is as strong regarding enterprise performance management tools. In the future, they should try to either build it on their own or buy a company that can become a module for Sage Intacct.

I've been using this product for roughly four years.

Sage Intacct is stable. In the four years I've used the solution, I have not seen it break down.

I rate Sage Intacct's scalability a ten out of ten.

The technician support is very good. There were many occasions where we needed some help. Sage Intacct has a very good ecosystem of companies that they use to help implement the solution. Those companies are very good. They know the product well, making it easier for you.
On top of that, there are some other third-party vendors as well who use Sage Intacct. And they know how to easily create reports, migrate data, and do everything. It's not Sage Intacct itself, but the ecosystem they've created that's very useful.

We were using a very outdated ERP system before this. Once I became the company's CFO, the Board of Directors wanted to switch to something scalable. I looked at many ERP systems, and this was exactly what we needed.

The initial setup will be complex. You cannot suddenly transfer everything from another ERP platform to Sage Intacct. Having said that, when we acquired companies, it was easy to get the data from other companies' ERP systems and transfer it to Sage Intacct. It did not take that long. That's one thing I'm very thankful to Sage Intacct for. They made the platform in a manner where migrating data from other acquirees' ERP systems into Sageintact to start doing transactions becomes fairly easy.

We have been acquiring companies and putting everything into Sage Intacct. The return on investment is very good.

The price is comparable to other companies which offer similar products. We are not paying based on the number of transactions. We are paying based on the number of modules.

Before choosing this solution, I advise you to understand the product well. Don't take it lightly when they offer a couple of days of training in the beginning. Listen to everything very carefully. When working with the implementation company, be more involved in understanding how to set up the system because you may have something like an architecture in mind. There are a lot of online resources for Sage Intacct to help you learn about it. The better You understand the tool, the more it will give back to you.

I rate Sage Intacct a ten out of ten.