We used the solution for a nonprofit, which was a pretty robust implementation there. Nonprofits are unique compared to for-profit companies. They have their own accounting needs, so the stage is unique because it uses dimensions. To categorize different expenses in multiple different ways.
External reviews
3,936 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Sage Intacct is very user friendly.
What do you like best about the product?
Intacct is very intuitive and user friendly. Very easy to set up and quickly get going on reporting.
What do you dislike about the product?
Bank reconciliations can get a bit convoluted with the auto matching.
What problems is the product solving and how is that benefiting you?
Very good prepaid module and fixed assets module. Easy amortization with a click of a button. We are much more productive.
A great ERP that handles complex tasks and helped us keep track of reimbursements
What is our primary use case?
How has it helped my organization?
Sage Intacct, a full-fledged ERP, can handle complexity that smaller accounting software cannot handle. Its uniqueness lies in its ability to set up dimensions. We had one dimension that just categorizes all expenses, whether temporarily restricted or permanently restricted, such as endowments, to unrestricted expenses. Your revenue also gets categorized, so your expenses must also match that. You can keep track of multiple different aspects and categories, other than just TNL, where your expenses may be rent and electric utilities or insurance. Those are charts of account expenses, and Sage Intacct allows you to keep track of expenses other than those.
What is most valuable?
For example, a for-profit company, like a construction company, could use a module called "projects," and that same module for a nonprofit would be for grants. All these different government grants are usually something that the government reimburses. Keeping track of reimbursements based on which particular grant would be reimbursed can be a chore, and Sage is very helpful in being able to track those. Other than grants, you could also have expenses from a particular funder or foundation that Sage Intacct helps track.
What needs improvement?
Their training is the biggest room for improvement, and their documentation can get very confusing. It's not as clear-cut or easy to follow as it could be.
For how long have I used the solution?
For the last couple of years. Sage Intacct has no versions because it automatically updates every quarter.
What do I think about the stability of the solution?
We experience some lagging with Sage Intacct, but I think that applies to all web-based applications. Software services all have lagging due to the web. You won't have that if you have it on your machine or intranet. Other than that, there wasn't any downtime.
What do I think about the scalability of the solution?
Sage Intacct is very scalable.
How are customer service and support?
Our experience with tech support was good. They were prompt. They fixed the errors within a couple of days, but it wasn't anything that was so pressing that we were down or not able to function. A couple of days was a reasonable amount of time for us.
We contacted tech support several times, but Sage does not sell to you directly. They have value-added resellers that you go through, so, traditionally, any time you have any problem, you wanna just talk to your VAR, and they're the ones that either figure it out or move it to Sage Intacct tech support. But they handle all that. There are positives and negatives. If you end up with a VAR that's not as good, you end up with a service that is not as good. VARs also do end up charging a pretty penny for support.
Regarding service and support, I rate VARs a six out of ten and Sage Intacct's support an eight out of ten.
How was the initial setup?
Sage Intacct can add different entities. The company I worked for had a separate foundation, with the endowment on a separate account. The funds are in there, and we were not supposed to touch them. And they usually invest it somewhere, and all that work was being done in QuickBooks. We moved that into Intacct and set up the whole entity with its own EIN, so it had separate accounting and reporting, even though it was part of the same organization. That was pretty easy to accommodate in Sage Intacct. I set that up, mapped some of the chart of accounts based on what was used prior, and exported all the QuickBooks data into Excel format. I had to work in Excel, recode things, etcetera, to make it importable into Intacct. I could do all that, and every transaction from life to date on QuickBooks was brought in Intacct. It wasn't easy. It was a little time-consuming, but it was awesome to see everything in exact detail in Intacct, including historicals.
What's my experience with pricing, setup cost, and licensing?
Sage is on the higher end of pricing. Pricing is one aspect. Sage Intacct is not necessarily small business accounting software you need to use. It is for medium to large businesses.
It is just like any other software in that if you're paying 100% of the cost but only using 15% to 20% of its capabilities, you're not getting the most out of your expense. Having a good admin person can allow you to get more out of the solution. But it's a high-budget application.
What other advice do I have?
Rating the solution depends on the budget. If you have the money, Sage Intacct could be a ten out of ten. If you don't have the money, it's more like five or five and a half. It can do a lot of integrations. Overall, I would rate the solution an eight out of ten.
One of the things that would be advisable for medium to large organizations is to have a dedicated admin person for Sage Intacct. Somebody who knows the administration of the software, the ins and outs of how it works, and can train people, and be able to implement newer solutions, and be able to study problems in the organizations that can help streamline things.
It has simplified our business and made life super easy.
What do you like best about the product?
It has saved our company a ton of time. Tasks that used to take me hours, now only take up to thirty minutes. It frees up so much time and allows me to accomplish so much more in my workday.
Plus being able to view all the data at one time is so simple.
Plus being able to view all the data at one time is so simple.
What do you dislike about the product?
Sometimes it can be a little difficult to navigate in and out. I will have to take some of the blame though, since it is such a new system I'm sure that part of it is me not knowing enough yet.
What problems is the product solving and how is that benefiting you?
Sage helps by being able to see all my entities at once, instead of having to log in and out of each one individually. Having that one space I can go into and make entries for every company we have is amazing.
Intacct is a very user friendly program.
What do you like best about the product?
It is a lot quicker to do my accounting processes in Intacct vs. the old system we used
What do you dislike about the product?
There is one feature on pay bills that wants to deduct the credits from the payment, but we have learned to watch out for that and always pay attention the check is being cut for the correct amount
What problems is the product solving and how is that benefiting you?
It isn't really helping me solve anything, but it does speed up the time it takes for me to input & process payments
User Friendly, Great Inerface
What do you like best about the product?
It is very versitile and can handle multiple entities, currencies and large amounts of data. It is the best software I've ever used.
What do you dislike about the product?
The prepaids module is cumbersome and complex.
What problems is the product solving and how is that benefiting you?
It is the accounting ERP system. IT is fast and reliable
Sage Intact - Top-of-the-line accounting software
What do you like best about the product?
By using Sage intact, Transactions and bill processing are recorded easily, quickly, accurately and efficiently in an easy-to-use format. Bills/Invoices can be processed without missing any information. The paperless recording and maintenance of finance data makes it easy to keep track of invoices electronically with a digital time frame. As a result of Sage Intacct, we have been able to streamline our financial processes from billing to budgeting, and we have had an exceptional experience with it.
What do you dislike about the product?
There are times when a technical glitch interrupts our work in sage intact, which provides us with a blank page and prevents us from saving the action whatever we completed.
What problems is the product solving and how is that benefiting you?
With Sage, we are able to detect duplicate invoices, based on their invoice number, vendor name, and vendor code, which prevents us from registering duplicate invoices with the same vendor. Additionally, Sage helps us create vendors and add mappings for all required GL codes related to the service of the vendor, so we can keep track of all natures of services provided by the vendor.
Sage Review
What do you like best about the product?
The UI is very user frienfly and easy to pick up
What do you dislike about the product?
Sometimes it is under maintenance for way too long
What problems is the product solving and how is that benefiting you?
Automation and organization
Sage is great for dimensional reporting but lacks in areas.
What do you like best about the product?
The ability to track transactions by dimmension is the best quality. It adds to expense analysis and locational reporting that are not easily produced in other software.
What do you dislike about the product?
Restrictions between the top level and entity levels makes setting up a new entity incredibly difficult as you have to duplicate work.
What problems is the product solving and how is that benefiting you?
We manage multiple entites and have consolidated reporting needs. Sage does a good job at this for the most part, but I would like to be able to manage diminsions easier.
Smooth, Simple, & Easy
What do you like best about the product?
The user interface is smooth and easy to navigate.
What do you dislike about the product?
The help screen was a bit circular/not useful at the beginning, but I learned how to use it more precisely as time went on.
What problems is the product solving and how is that benefiting you?
Categorization and vendor management for improved tracking and accounting
Integration into current company systems has helped productivity
Integration into current company systems has helped productivity
EXCELLENT
What do you like best about the product?
Easily the easiest expense platform I have ever used. Everything is displayed and organized right in front of you to fill out and submit!
What do you dislike about the product?
When adding attachments they should show in the main page which files have already been attached
What problems is the product solving and how is that benefiting you?
Expense automation
showing 1,591 - 1,600