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Reviews from AWS customer

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10,014 reviews
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5-star reviews ( Show all reviews )

    Divia K.

My most-recommended CRM

  • July 23, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot offers a great training programme so that everyone in the company finds a solution specific to their department within sales. I also find the Gmail tracking add-on feature incredible useful when sending emails to important contacts in the industry.
What do you dislike about the product?
I haven't come across any downsides as of yet, but one improvement I'd recommend is being able to see your own deals separately to other users' in my company.
What problems is the product solving and how is that benefiting you?
HubSpot helps us not only to track deals but to see what stage each deal it as. This helps us monitor our sales targets more closely.
Recommendations to others considering the product:
If you're looking for an ideal solution to closely track your deals, monitor your sales and your sales team, HubSpot is the perfect CRM for you.


    Jonathan M.

HubSpot CRM - A peer review from a power user

  • July 18, 2019
  • Review provided by G2

What do you like best about the product?
How it integrates into all the other hubSpot tools [marketing, sales, service hubs] and how it's very user friendly. Once you understand the 'building blocks' or properties --> CRM and how contact, company, and deal interact, you understand the whole deal process very clearly.
What do you dislike about the product?
Some things are hard to edit and the reporting isn't as customizable as it should be.
A few GDPR related properties are very confusing and seem to be redundant.
What problems is the product solving and how is that benefiting you?
Understanding where leads are coming from, what channels create the most marketing and sales qualified leads, what content people are downloading and where.
Recommendations to others considering the product:
Understand the 'business case' with which you want to use the CRM, this makes it easier to understand what needs to be done on a technical level before you start creating properties and playing with the automation tools.


    Heloise d.

One of the best tools available

  • July 16, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is beyond convenient because it has a plethora of services, that are vital to any company, combined in a single spot - and with a single login! It's highly intuitive and beyond efficient. The multiple integrations it offers make it an essential tool for our team. Your app is also a plus, especially with the card scanner. Thank you Hubspot!
What do you dislike about the product?
There are some tiny things that need sorting, but they're very small bugs that I can already see are being addressed.
What problems is the product solving and how is that benefiting you?
Being able to keep our contacts organised, filtered, and available (via e-mail or phone) at the click of a button has helped a lot. Being able to let people schedule meetings via Hubspot has been a blessing. It helps us stay on track and not miss our leads/tasks.
Recommendations to others considering the product:
Intuitive, great training, great value! A must-have


    Todd R.

Hubspot hits the spot!

  • July 11, 2019
  • Review provided by G2

What do you like best about the product?
Hubspot is highly intuitive and deceptively powerful. It does everything we need it to do and it integrates with our other systems well. The support has been terrific and it has been a huge help to our organization.
What do you dislike about the product?
The only issue I've been having is getting some of the more seasoned sales reps to take advantage of the automation functionality. We have several "no school like the old school" reps that are taking a bit longer to embrace the advantages, but this is no fault of Hubspots.
What problems is the product solving and how is that benefiting you?
I'm primarily using Hubspot to improve our marketing efforts to support the sales cycle. Prior to Hubspot we had little visibility into the funnel which limited our availability to forecast, plan, and assist as needed. We're still early in our Hubspot transition, but we're already seeing benefits.


    Harry R.

HubSpot has the fully featured marketing automation system.

  • July 11, 2019
  • Review provided by G2

What do you like best about the product?
The best thing about this software is that we can communicate with our friends and especially our clients as well through the HubSpot. This software is super intuitive because it allows us to create the complex schemes for our marketing automation and it also help us to enhance our business in a more efficient way. The best benefit that this software provides us is that it tracks all the emails with my customer. Hence HubSpot provides a unique platform to manage the both sales and marketing activities. This software also provides the great opportunity that we can easily sent the emails to our clients for the best customer relationship service.
What do you dislike about the product?
The first problem that the beginner’s learner faced that it is very expensive software. And that’s why it is difficult for the beginners to purchase this software. It would be best for it that it would be more affordable, and we can easily send our emails to our clients in a better way. Another problem that we faced while using this software that while I was able to schedule my post but many times it failed to post many days. But to conclude that the HubSpot is the fully featured marketing automation system.
What problems is the product solving and how is that benefiting you?
The best thing is that it has the great platform to manage the both sales and the marketing activities. Another best thing is that it provides the great opportunity that we can easily sent the emails to our clients for the best customer relationship service. Moreover, I can easily track all my emails with my customer in a more efficient way. I would recommend this software because the HubSpot is the fully- featured marketing automation system.


    austin G.

Such an easy tool to use!

  • July 10, 2019
  • Review provided by G2

What do you like best about the product?
I love HubSpot's intuitiveness. When you think logically about how you want something to work, odds are that HubSpot's built-in tools have thought of that and it's already there for you.
What do you dislike about the product?
Calling and dialling out could be improved. I'm used to outreach and programs like that so it would be nice to see a bit more flexibility and readiness when it comes to going through tasks for the day,.
What problems is the product solving and how is that benefiting you?
We are redoing our whole sales process, and HubSpot has been a huge help for us with it. the Hubspot Academy is also great for learning how to use it to its full advantage.


    Yar A.

Organizing my work has never been easier

  • July 09, 2019
  • Review provided by G2

What do you like best about the product?
It is organized and well structured. Hubspot tries to solve every possible problem you have and even if they don't offer a certain service, they will make sure that they give you alternative options to help solve your problem.
However, what I like best about Hubspot is not only the software itself but the people behind it; the customer service that they provide is spectacular and really beneficial. it is made sure that you are not lost at any step of the way.
What do you dislike about the product?
I haven't yet, and I highly doubt I will, face any problems in Hubspot CRM. There is an explanation for everything to make sure that every task or even problem can be solved.
The response quality is very high in which everything can be explained and simplified, that way, you would face the minimum amount of obstacles while using the CRM
What problems is the product solving and how is that benefiting you?
I learned to organize my customer database, be able to follow up on them, track my connections with them and store information between me and my team to help us serve that customer more efficiently.
I can even track actions done on emails sent and respond accordingly and all this has made my relationship with customers way better.
Recommendations to others considering the product:
It is best to use the learning center to understand the tools that are available. the learning center is not only to teach you how to use the platform, but also to teach the different ways in which you can benefit your business.


    Marketing and Advertising

A transformer for our business.

  • July 08, 2019
  • Review provided by G2

What do you like best about the product?
As a CEO, I am able to see performance of our team and sales. I can see what's in the pipeline, which emails get the best response, how our marketing efforts are performing and clear visibility. It integrates with other platforms we are using.
What do you dislike about the product?
Sometimes emails are not deliverable because they are coming from HubSpot or get filtered to where a customer won't see them. Reps and support seem to have a month waiting list to get time with them on the phone. Wish it were more immediate.
What problems is the product solving and how is that benefiting you?
Benefits are that we can see history with our clients. We can track how long it took to close. We can task ourselves to make sure we are following up with them. We can enroll them in automated sequences and track everything. Great for our team, save them tons of time and also keeps them efficient and it's very intuitive.


    Arun G.

The best CRM for startups and small companies

  • July 05, 2019
  • Review provided by G2

What do you like best about the product?
The quality and the refinement for the product is out of the ordinary and sets a benchmark for competition
What do you dislike about the product?
The email integration is slightly tricky especially when the conversation feature is used. It is bit confusing until it is understood fully.
What problems is the product solving and how is that benefiting you?
We use it for capturing leads and interacting with them through email until they convert.


    Robert S.

HubSpot CRM has great reporting features.

  • July 05, 2019
  • Review provided by G2

What do you like best about the product?
HubSpot CRM has great customer services. The most advantage that this software provide us that we can easily manage our websites, sales, emails and social media in a more convenient way. The another reason that this software provide is that it can automatically manage our sales process. I really like that how you can use this software because it completely manage our sales and marketing problems. It has the superb features such as email templating, document upload, customer download and tracking. We can better track the customer emails and calls through this efficient software. Moreover HubSpot CRM can easily create email templates and easily create sequences.
What do you dislike about the product?
The basic sales subscription including to the reports are not very great. Hence we have to pay extra for the configurable reporting. The disadvantage of this software is that we cannot easily understand how meetings are tracked. The other disadvantage is that we cannot sent many emails at a time. Only one email can be sent at a time. But to conclude that it can enabled us to get at all the information I need that’s why it’s limited reporting features cannot reduce its ability.
What problems is the product solving and how is that benefiting you?
Through this efficient software I can easily manage my sales and marketing problems. This software are also enabled that I can easily get the information with the help of this software. Now can easily create emails templates and emails sequences in a easier way. I can easily track the customer emails and calls. Hence HubSpot CRM always provide the great speeding customer support.