Sales Hub Enterprise
HubSpotExternal reviews
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Hubspot is flexible and functional
What do you like best about the product?
The built in tools and available integrations are great!
What do you dislike about the product?
I dislike that there are no tags (categories) that are searchable
What problems is the product solving and how is that benefiting you?
Workflow automation and website visibility with email activity all in one.
Recommendations to others considering the product:
If you are looking for a real all in one tool with marketing automation and need lots of data reporting this is the tool to go with!
Easy to use - every business needs a CRM like Hubspot
What do you like best about the product?
Ease of use and active community which is the best resource for learning.
What do you dislike about the product?
Company and Contacts are not synced completely with each other.
What problems is the product solving and how is that benefiting you?
Handling all the customers, potential customers, deals etc. The speed of sales processes has improved, team is actively engaged and a lot of manual tasks have been automated that saves a lot of time for the team members.
Recommendations to others considering the product:
If you are looking for an affordable CRM with super features, HubSpot CRM will not disappoint you.
HubSpot will Fast Forward your Sales & Marketing Activity - But at a Cost
What do you like best about the product?
Intelligence - HubSpot Sales give you great insights into how your prospects are engaging with Doucments they have been sent (Proposals or Brochures).
Prospect Activity Timeline - Each individual HubSpot Contact activity is tracked in realtime, which includes Email Opens/Clicks, Website Re-Visits and Document activity (as above).
Record Call Functionality - You can make outbound calls using HubSpot's free calling minutes included with your plan. You can also record the calls to each prospects HubSpot Timeline.
Assigning Teams - Setting up internal teams to manage different enquriy paths cuts out a lot of manual work.
Inbox - We have used HubSpot's Inbox funtionality to combine Website Live Chat + Bespoke Chat Channels + Facebook Messenger and Watsapp. This enables us to never miss an enquiry that comes in.
Ease of Integration - When setting up advanced features up for the first time, the auto setup features and copy code buttons are great and I often breeze through what I expected to be the hard parts.
HubSpot Academy - HubSpot's Online Training Academy platform is the best in the business, both for Agencies and for Clients who are starting their HubSpot journey.
Prospect Activity Timeline - Each individual HubSpot Contact activity is tracked in realtime, which includes Email Opens/Clicks, Website Re-Visits and Document activity (as above).
Record Call Functionality - You can make outbound calls using HubSpot's free calling minutes included with your plan. You can also record the calls to each prospects HubSpot Timeline.
Assigning Teams - Setting up internal teams to manage different enquriy paths cuts out a lot of manual work.
Inbox - We have used HubSpot's Inbox funtionality to combine Website Live Chat + Bespoke Chat Channels + Facebook Messenger and Watsapp. This enables us to never miss an enquiry that comes in.
Ease of Integration - When setting up advanced features up for the first time, the auto setup features and copy code buttons are great and I often breeze through what I expected to be the hard parts.
HubSpot Academy - HubSpot's Online Training Academy platform is the best in the business, both for Agencies and for Clients who are starting their HubSpot journey.
What do you dislike about the product?
1. Cost, Cost, Cost - HubSpot are the only CRM I know that charge on both User Seats AND Contact records. There was a huge price increase that happened when seats became chargeable. This makes Professional licences very expensive and a considerable weigh up when clients are evaluating the use case scenario.
2. Monthly Price scales up hugely based on number of contact records utilised when on a lower licence - this is another reason clients are pushed towards the professional licences.
3. Automation can get expensive. You need to opt for Sales Professional to make full use of HubSpot's automation around Lead Scoring and lead behaviour.
4. Business Insights Data can often be wrong - this is drawn from acombination of UK Companies House and the main business domain so this data is often incorrecnt and aged.
The following are HubSpot Partner Program specific Dislikes:
1. Partner Program Commission Loss - we eventually signed up to be a HubSpot Agency Partner on the basis of good commissions and collaboration with HubSpot Reps on deals. Sadly the Partner program has been eroded over time for the smaller agencies, HubSpot are only interested in the Professional licence deals, which causes a lot of cases where commission isn't payable.
2. HubSpot Reps Contacting Prospective Clients.
HubSpot is often specified by us during our discussions with interested clients, clients will check out HubSpot’s website then be tracked and engaged directly by HubSpot before I can register the lead. I have often been in discussions with clients about the right software stack for them, only to find seperate meetings have been happening which muddys the water and convelutes my meetings.
2. Monthly Price scales up hugely based on number of contact records utilised when on a lower licence - this is another reason clients are pushed towards the professional licences.
3. Automation can get expensive. You need to opt for Sales Professional to make full use of HubSpot's automation around Lead Scoring and lead behaviour.
4. Business Insights Data can often be wrong - this is drawn from acombination of UK Companies House and the main business domain so this data is often incorrecnt and aged.
The following are HubSpot Partner Program specific Dislikes:
1. Partner Program Commission Loss - we eventually signed up to be a HubSpot Agency Partner on the basis of good commissions and collaboration with HubSpot Reps on deals. Sadly the Partner program has been eroded over time for the smaller agencies, HubSpot are only interested in the Professional licence deals, which causes a lot of cases where commission isn't payable.
2. HubSpot Reps Contacting Prospective Clients.
HubSpot is often specified by us during our discussions with interested clients, clients will check out HubSpot’s website then be tracked and engaged directly by HubSpot before I can register the lead. I have often been in discussions with clients about the right software stack for them, only to find seperate meetings have been happening which muddys the water and convelutes my meetings.
What problems is the product solving and how is that benefiting you?
Sales Pipeline Tracking - We tracks all of our agency deals using HubSpot Sales Starter
Engagement - Sales Starter gives email tracking which is phenomenal, an added bonus is knowing when your invoices have been viewed :) We send out all of our larger retainer package quotes using HubSpot Documents; which if used correctly gives a good idea of what objections your prospect might have relative to which page they viewed for the longest
Live Chat - We have found clients paying large sums of money for live chat that doesn’t get used often ah’hem D***t , we move them onto HubSpot Marketing or Sales Free or Starter and increase the package if it’s utilised
Remote Consultancy - We have our clients grant our staff access to their HubSpot, we can then manage the clients remotely, including publishing content, social media, amending GDPR consents, consulting on analytics, email marketing etc
UX/Conversion - When contacts are created, CTA’s and Landing Pages all have unaired references, which can be analysed accordingly, I know which CTA Unique Reference gives the strongest and most engaged enquiries
Engagement - Sales Starter gives email tracking which is phenomenal, an added bonus is knowing when your invoices have been viewed :) We send out all of our larger retainer package quotes using HubSpot Documents; which if used correctly gives a good idea of what objections your prospect might have relative to which page they viewed for the longest
Live Chat - We have found clients paying large sums of money for live chat that doesn’t get used often ah’hem D***t , we move them onto HubSpot Marketing or Sales Free or Starter and increase the package if it’s utilised
Remote Consultancy - We have our clients grant our staff access to their HubSpot, we can then manage the clients remotely, including publishing content, social media, amending GDPR consents, consulting on analytics, email marketing etc
UX/Conversion - When contacts are created, CTA’s and Landing Pages all have unaired references, which can be analysed accordingly, I know which CTA Unique Reference gives the strongest and most engaged enquiries
Recommendations to others considering the product:
Our Clients are regularly impressed by the level of tracking available
Hubspot Collects Data Anytime Anywhere! AMAZING
What do you like best about the product?
We have disabilities and have been building our brand Assuaged for three years. Finally we feel we have access to digestible and understandable content. Hubspot is a WEALTH OF KNOWLEDGE and it does come at a price, but you simply cannot compare their services to other 'useful' but 'clunky' platforms. It pays for itself and even fills the needs for having to hire extra hands. Before signing up with HubSpot we got quotes for services priced from $5,000-$16,000, only to learn that we didn't need to outsource the work because HubSpot has all the important essentials available in one area for us to create in-house and do ourselves.
Hubspot offers a powerful all-in-one solution with seamless integrations and functionality. Honestly, we got exhausted having to be in multiple digital spaces at one time in efforts to exercise the use of the tools needed to build a successful business. Here in HubSpot we can create what we need to in less time for less money. The Academy has hands down been the most valuable resource in teaching us about how to build a strong brand in today's modern growing society.
The CRM is especially impressive offering data collection from all angles allowing us to eliminate over ten other services we were using. With data being collected we can ensure that we are never losing any leads and that we are always present for our customers. The live chat flows and pop-up forms are so incredibly helpful, especially by appearing across all of our website pages and platforms. Everything is organized and can be easily operated under one umbrella.
We are forever grateful for Hubspot supporting military veterans and people with disabilities. Your software has been truly life-changing! Our success has reached new heights as we continue to grow!
Hubspot offers a powerful all-in-one solution with seamless integrations and functionality. Honestly, we got exhausted having to be in multiple digital spaces at one time in efforts to exercise the use of the tools needed to build a successful business. Here in HubSpot we can create what we need to in less time for less money. The Academy has hands down been the most valuable resource in teaching us about how to build a strong brand in today's modern growing society.
The CRM is especially impressive offering data collection from all angles allowing us to eliminate over ten other services we were using. With data being collected we can ensure that we are never losing any leads and that we are always present for our customers. The live chat flows and pop-up forms are so incredibly helpful, especially by appearing across all of our website pages and platforms. Everything is organized and can be easily operated under one umbrella.
We are forever grateful for Hubspot supporting military veterans and people with disabilities. Your software has been truly life-changing! Our success has reached new heights as we continue to grow!
What do you dislike about the product?
There is not one thing I can dislike about HubSpot, they are truly amazing! It takes awhile to get used to the feel but the outcome is without a doubt beneficial.
What problems is the product solving and how is that benefiting you?
The benefits have been their impeccable customer service via chat, e-mail, and phone 24/7! We never feel left out in the cold or alone!
Recommendations to others considering the product:
Give it some time and watch videos in the academy. Education is such a powerful tool!
Love the Hubspot team
What do you like best about the product?
When any new software is implemented into a business, there are going to be growing pains. The Hubspot team has been there every step of the way to make sure we could work out any possible issues as quickly as possible so that we could fully customize the software to our business and how it is run.
What do you dislike about the product?
The initial training videos were a bit long, the only thing I would think is that they could possibly be condensed. Maybe keep all of the same content, but break them up a little more.
What problems is the product solving and how is that benefiting you?
Compared to our old CRM, hubspot has been a dream. We haven't really experienced any problems, maybe a small glitch that was quickly corrected. Our focus has just been customizing the program to meet our needs.
Recommendations to others considering the product:
Just be patient with the process. The end result is well worth it.
Hubspot CRM Review
What do you like best about the product?
What I like the best about Hubspot is how user friendly it is. It is a very complex program, but is very easy to navigate at the same time.
What do you dislike about the product?
I actually can't think of anything that I dislike about Hubspot.
What problems is the product solving and how is that benefiting you?
HubSpot is helping us to automate a lot of activities that we would normally do manually and it also helps us track our customers better. I have realized that we would have lost contact with many people if it weren't for HubSpot CRM.
Recommendations to others considering the product:
I highly recommend HubSpot CRM. I think it is a wonderful way to grow your business. Not only does it help to grow your business as a whole, but it is also helpful for us to grow as individuals.
CRM I would recommend
What do you like best about the product?
To start with, from the very beginning of using Hubspot, I liked the automated creation of companies card after copy-pasting the email address into Gmail. In comparison with salesforce which has a similar feature, I found HubSpot more convince.
As well, all email related features such as sequences, etc are performing well.
To summarise - so far I found a crucial tool for my daily routine - workflows.
As well, all email related features such as sequences, etc are performing well.
To summarise - so far I found a crucial tool for my daily routine - workflows.
What do you dislike about the product?
I would like to see more advanced email tracking system
What problems is the product solving and how is that benefiting you?
Great tools to filter prospect leads, ability to create smart lists of target and link all marketing activities in one place
Game Changer
What do you like best about the product?
I really enjoy the videos. I am a visual learner so the charts and slide shows really help me to retain the knowledge. Also, offering the certificates has made it fun for other employees to all try to complete the courses. It has become a competition in learning. All the tips and information has really been helpful for our team. I love that you can connect your gmail account to hubspot so that all email communications are automatically logged. If you send an email to someone their contact information can be easily uploaded in to hubspot. The sequences have also cut down on time we spend contacting clients to follow up.
What do you dislike about the product?
Depending on the person that is giving the presentation...their hand movements can be distracting.
What problems is the product solving and how is that benefiting you?
We are solving a world of problems! We did not have any of our information organized. Our customers call on a regular basis and now being able to pull up what our last conversation was about is amazing! Also, being able to track who has opened emails has made it so we can ensure we have correct email addresses and correct contact information whereas before we were going at it blind. The chat has also opened the communication for our clients so that they can reach us in any way they feel comfortable.
My projects organized in a second
What do you like best about the product?
The best thing about this software is that it helps me systematically organize all sales processes and keeps the entire team informed about the processes and follow-ups to keep our customers satisfied. Through its customer service feature, we can understand each customer's concerns, and the whole team can know the customer's concerns so that everyone can help when any contact is established. It monitors interactions from any communication network, whether calls or emails.
What do you dislike about the product?
It is the best sales tracking tool and it helps me to thoroughly control the workflow, the only annoying thing is that sometimes contacts tend to duplicate, but it's not serious, I know it can be corrected. It is easy to use and always solves all your problems, truly HubSpot CRM.
What problems is the product solving and how is that benefiting you?
It is an extremely useful tool for me because with it I can perform searches for potential clients and capture them, I can also distribute the clients with our sales team efficiently. It is easy to track with its tracking feature; we can know the latest conversations that a team member has had with a client and thus know what step to take or what work is left to do. It has a very versatile interface and if you use it, you will fall in love with it.
Recommendations to others considering the product:
I can track my sales better and I truly recommend HubSpot CRM to all businesses, especially small and medium-sized enterprises that want to track their sales and optimize their workflow. Truly, HubSpot CRM will help you with everything from marketing, sales, and customer service. You will really love it.
Easy to use and great integrations
What do you like best about the product?
The ease of use and flexibility for reporting and all the integrations with Unbounce, Wordpress, and our own product. It's also great that myself and the team can all access Hubspot remotely and use the app to speed up calls and emails.
The support is second to none. Any time an issue crops up, we get instant access to the helpful support team using the chat feature.
The support is second to none. Any time an issue crops up, we get instant access to the helpful support team using the chat feature.
What do you dislike about the product?
I dislike how difficult it is to understand which paid plan you need for which features. It's split by sales and marketing but we find we need a bit of both.
There's room for a little improvement in speed of loading pages. Every page load can take a few seconds and if you're switching views and pages a lot, this all adds up.
There's room for a little improvement in speed of loading pages. Every page load can take a few seconds and if you're switching views and pages a lot, this all adds up.
What problems is the product solving and how is that benefiting you?
Easy integration with Wordpress, Unbounce and our own product means we have one central place to access what we need. In terms of benefits, we have far more automated processes now, saving us a lot of time and stress.
This means we can focus on what is important - closing leads!
This means we can focus on what is important - closing leads!
Recommendations to others considering the product:
If you want something that's very easy to use and suitable for everyone in the team, then Hubspot is a great option. I would suggest scheduling a call with the team at Hubspot so they can help you get set up in the way that best suits you.
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