Sales Hub Enterprise
HubSpotExternal reviews
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I'm a legacy Hubspot Sales CRM user
What do you like best about the product?
I like the visibility of Company, Contacts, Deals and activity history with no scrolling is so much better than Salesforce. The simplicity of moving from a company view to contact view improves the speed of me completing my daily task
What do you dislike about the product?
Not much at all but I would like to cross filter across multiple objects for certain processes that we do...from time to time I'm limited.
What problems is the product solving and how is that benefiting you?
The biggest is that we have user that would not use Salesforce and now that we are in Hubspot he fully engaged with the HubSpot CRM solution. My sales team is able to stay in touch with our prospects and customers in multiple ways which delivers successfully closed/won deals.
Recommendations to others considering the product:
I've used ACT, Goldmine and Salesforce and Hubspot by far is the most user friendly CRM I've used and setup. The beauty of Hubspot is if you can think it, you can nearly always do it. Workflows and and Sequences makes life easier for all our users for staying in touch with our customers and prospects. You simply set it and forget it and let the business come to you.
Necessary Tool for all Hunters
What do you like best about the product?
Best features include easily scheduling sequences, set delays between emails, ect.
What do you dislike about the product?
Cant set default date/time for all first emails in the sequence
What problems is the product solving and how is that benefiting you?
Lead your own marketing efforts inside your own company
Robust platform but need stronger Customer Service access
What do you like best about the product?
ample features and capability/customization relative to other CRM. Works well as a sales CRM, especially if already using Hubspot for marketing. It's super fast and Hubspot addresses *infrequent bugs on the platform very quickly.
What do you dislike about the product?
Need various fields customized and difficult getting help from Customer Service. You can't put multiple #'s in the Company record page.
What problems is the product solving and how is that benefiting you?
seamless integration; syncing our team with marketing efforts much easier; I hear often that Hubspot is much more user-friendly than Salesforce as a sales CRM, and I've used Salesforce myself also.
Recommendations to others considering the product:
Outsource implementation if you don't have a strong sales engineer like we do.
Best CRM out there!
What do you like best about the product?
The best part is how I can see when prospects open emails and click on links, that is invaluable to me and I've found few other CRMs that do that.
What do you dislike about the product?
Not much, wish I had the higher access level but the price jump is too high.
What problems is the product solving and how is that benefiting you?
It has definitely helped me stay on top of prospects which helps me make more sales and earn higher commissions.
Recommendations to others considering the product:
Its a definite must have.
Great software for a number of reasons
What do you like best about the product?
I love getting into the weeds on the various aspects of HubSpot and really testing to see what it can do. The truth is that we are probably still only scratching the surface with it. My favorite part at the moment is workflows which allow us to automate a lot of what we do and better sort our growing client list for re-marketing and general sorting/filtering in the future. I also love the ability to build almost anything in the Deals section that helps with tracking sales.
What do you dislike about the product?
I can't think of anything I dislike about HubSpot at the moment. The support team is always great when I have a question or suggestion and it is rare that I find something that it can't do for us - even if it means a slight workaround to make it happen. We also use HubSpot for out marketing automation so there is definitely a lot going on in our system but I believe HubSpot does a great job keeping it all clear from each other.
What problems is the product solving and how is that benefiting you?
Lots of problems. Our website is not the best so we use it for some of our most trafficked landing pages, to send our newsletter, to automatically store information from forms, tracking leads, tracking sales, keeping track of all client contact in one place. HubSpot solves a whole host of problems we has prior to our using it, and we continue to grow and learn new things that it can help us out with as we continue to use it.
Recommendations to others considering the product:
Try it out first. I spent about 2 years with HubSpot on my radar before trialing it out and another few months using the marketing automation before we took the plunge and starting using it for real. I don't think everyone needs to take that long but be familiar with it and then jump in on whatever level you are comfortable with when you are ready.
HubSpot does exactly what I need it to
What do you like best about the product?
HubSpot is very easy to use and intuitive. I have used the integrated help, but most of the time I can work out what to do in very little time.
What do you dislike about the product?
There isn't much I dislike at all. If Iwere to be picky I would say that when looking at 'tickets' I don't know when the ticket queue has refreshed.
What problems is the product solving and how is that benefiting you?
As a business we are trying to have a central place to store all sales, Marketing and Operational activites. HubSpo has simply allowed us to do this. the different areas of the business are all integrated and it is straightforward to track each teams tasks and see progress on an accounts basis.
Partner in success
What do you like best about the product?
The most helpful part of Hubspot is the instant access to help when an issue arises. Having an on hand partner in tough situations makes work easier and more interesting.
What do you dislike about the product?
I haven’t found a single issue to date when using hubspot.
What problems is the product solving and how is that benefiting you?
Hubspot helps solve all communication barriers with outbound sales/marketing. Benefits have been easy access to customer info and communication techniques.
More than a CRM
What do you like best about the product?
Hubspot is so easy to use. The interface and icons are really useful.
What do you dislike about the product?
I think it could faster but maybe it depends on the browser you use.
What problems is the product solving and how is that benefiting you?
Actually, from my point of view, Hubspot is more than a CRM it's a partner in my growth strategy. Really efficient to stay close to our customers.
Recommendations to others considering the product:
Definitely, Hubspot should be used as a partner in your growth strategy. Hubspot is more than CRM it could be really useful in team collaboration.
Great CRM
What do you like best about the product?
The assitance they offer if you are having trouble and filter options
What do you dislike about the product?
Some of the classes are a bit too descriptive and seems repetitive- but, I suppose that is beneficial for those who are not good with technology.
What problems is the product solving and how is that benefiting you?
The tasks feature is phenomenal and all of their tracking features are amazing as well.
Recommendations to others considering the product:
Use it! The software is phenomenal, the tracking features and the assitance they offer if you are having issues is fantastic.
An Awesome CRM
What do you like best about the product?
It's intuitive, easy to work with, being able to work on a website and having multiple taps/windows open. Even though is easy to use you can find tutorials and one awesome thing is the videos created with great advise on sales and the use of your time.
What do you dislike about the product?
Can´t detect duplicates with clients that have 2 or 3 websites that directs you to the same. I can´t configure headset volume.
What problems is the product solving and how is that benefiting you?
Faster access to my client list, being able to make phone calls without dialing makes it faster, having my email answered and responded from the same platform helps not having to go back and forward in the emails folders.
Recommendations to others considering the product:
Is fundamental that you try HubSpot, I worked for an software company and even though they had their own CRM, they knew it was mediocre and wasn't compatible with their own database.
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