Jira
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Lead product manager
What do you like best about the product?
As a lead product manager, I like the fact that JIRA lets me collaborate with my engineering team in an effective manner. We use JIRA to track all sprint deliverables including monitoring progress and engaging across the team by posting questions and answers, updates and clarifications related to particular requirements. I also use JIRA to pull reports to check the statuses of key deliverables. In a prior role, I was also a product owner and used JIRA to build out my roadmap and maintain a clean sprint backlog. I also leveraged reports to measure team velocity.
What do you dislike about the product?
JIRA has not been an effective tool to engage user experience (UX) in the dev process. As a lead in building out consumer facing web products, it's critical that UX and engineering have a way to interact. Today, our UX team uses Invision to create mocks and prototypes, which need to tie back into the JIRA for dev team to reference. However, there is a disconnect with integrating these processes and as a result, either I (or UX) need to copy+paste screenshots into JIRA, or link back to the Invision project (outside of JIRA). Ideally, JIRA would help in this type of collaboration. It's possible they have a solution, but it's not obvious to me.
What problems is the product solving and how is that benefiting you?
In my role, I'm focused on building out features that allow us to scale in the enterprise and features aimed at optimizing key Marketo workflows. My work spans across the platform and application side of the house. This means I'm collaborating with a different set of actors and JIRA plays a critical role in my ability to manage multiple unrelated-projects with different groups of engineers.
Recommendations to others considering the product:
I belive JIRA can address numerous use cases. I encourage you to get familiar with the tool and work with your broader team to organize your instance in a way that makes sense and maps to your engineering organization.
Great way to organize IT Requests, Bugs, and Creative All in one
What do you like best about the product?
We have automated JIRA tickets being created when we need IT help, creative needs, or to even submit bugs. This makes my life so easy when trying to organize and identify where in the process my tickets are.
What do you dislike about the product?
Sometimes it is difficult to find tickets vs bugs vs creative requests. I would love to easily identify these just in one screen. Almost like my own personal newsfeed.
What problems is the product solving and how is that benefiting you?
Organizing and streamlining requests. Additionally we're able to document the historical bugs to ensure we learn and apply the next time we release another product.
Team Request Queue Management
What do you like best about the product?
Ability to watch, or partially comment a ticket to select audiences without having to be a ticket requester or owner.
What do you dislike about the product?
I find the ability to leverage the API or schema really difficult to import into other reporting softwares.
What problems is the product solving and how is that benefiting you?
Team ticket management and springplanning
Recommendations to others considering the product:
Think about if you want to use Jira in the UI or import elsewhere. Less technical users may have trouble but easy use for technical teams.
Excellent Agile PM tool
What do you like best about the product?
I love
1. Tagging components and teams for an Epic or feature, which allows a team to plan for each sprint effectively
2. Immediately call attention to component owners for clarity on any feature that is ambiguous
3. Wiki integration
1. Tagging components and teams for an Epic or feature, which allows a team to plan for each sprint effectively
2. Immediately call attention to component owners for clarity on any feature that is ambiguous
3. Wiki integration
What do you dislike about the product?
I dislike
1. Search feature is not very effective
2. Dig down deep into JIRAs for finding out context about the feature
1. Search feature is not very effective
2. Dig down deep into JIRAs for finding out context about the feature
What problems is the product solving and how is that benefiting you?
1. Agile planning across several geographically distributed teams
2. Program tracking
Business benefits:
1. Good coordination between teams on building out features
2. Risk mitigation
2. Program tracking
Business benefits:
1. Good coordination between teams on building out features
2. Risk mitigation
Jira for ticketing management
What do you like best about the product?
Fairly easy to use, good scalability, good performance, robust platform.
It is really a good product to collaborate across teams from a case management standpoint.
It is really a good product to collaborate across teams from a case management standpoint.
What do you dislike about the product?
Would love to see even more collaboration capabilities outside our internal users.
So the ability to manage projects and assign tasks with vendors, customers, etc. would be nice.
Ability to more easily build roadmaps/higher project plans for planning purposes.
So the ability to manage projects and assign tasks with vendors, customers, etc. would be nice.
Ability to more easily build roadmaps/higher project plans for planning purposes.
What problems is the product solving and how is that benefiting you?
Avoid bottleneck by creating queues/functions for internal users to submit requests.
Makes it easy for internal users to log those requests without having to know who will do the work.
Easy for us to do load balancing and dispatch requests across the teams.
Transparency by allowing submitters to see in real time what is the status of their requests as the work is being done.
Makes it easy for internal users to log those requests without having to know who will do the work.
Easy for us to do load balancing and dispatch requests across the teams.
Transparency by allowing submitters to see in real time what is the status of their requests as the work is being done.
An Account Manager's Perspective: easy to use
What do you like best about the product?
I use Jira as an Account Manager - which means that I do not have reason to go into Jira often unless I need to track the work being done between support and engineering. It is easy to use and understand, even without any training.
What do you dislike about the product?
Jira's UI is still a bit recondite and is not exactly intuitive.
What problems is the product solving and how is that benefiting you?
Track our team's collaboration on a specific project or task.
It's probably the best Agile project management software I have used so far
What do you like best about the product?
The SCRUM board is great, it helps me see very clearly every single day what I need to work on this sprint.
What do you dislike about the product?
Sometimes, the JIRA site can be very slow and seems to have some issues with the backend.
What problems is the product solving and how is that benefiting you?
Help us properly plan our team's priorities and tickets so that the right things actually get done.
Good tool for issue tracking solution and project management
What do you like best about the product?
Multiple projects, each project could have different workflows.
Best suited for agile scrum
Create issues in projects as requirements, track the issues through the workflow, raise bugs assign to the issues(requirements) and track till closure. Link issues and bugs.
Measure the velocity of the work done by the team. Assign issues, bugs to team members.
Create dashboard to get a view of the project status.
Best suited for agile scrum
Create issues in projects as requirements, track the issues through the workflow, raise bugs assign to the issues(requirements) and track till closure. Link issues and bugs.
Measure the velocity of the work done by the team. Assign issues, bugs to team members.
Create dashboard to get a view of the project status.
What do you dislike about the product?
This is a fantastic tool and I would recommend all agile project teams to use it. There is a good support available from the Atlassian who manages this tool. If you recommend any new updates to tool, depending on how many user want it, Atlassian could implement it.
What problems is the product solving and how is that benefiting you?
We need a tool to track 100s of high level requirements, break it down into smaller chunks - user stories and assign it to each team member to work on the user stories. Essentially this tool has helped in task breakdown for the team and everyone in the team knows what to work on.
Used daily
What do you like best about the product?
Custom queries to prioritize work load..
What do you dislike about the product?
A bit of a learning curve to customize but once setup works well
What problems is the product solving and how is that benefiting you?
Processing work tickets
Excellent product for tracking software projects
What do you like best about the product?
It's a great tool to manage issues for software development projects. It's easy to get started, and gives you flexibility in how you want to present data. The plugins for agile development are very useful and there are a myriad of plugins for almost anything you can think of that extends the core JIRA capabilities.
What do you dislike about the product?
Although it can be easy to get started, it is difficult to master. There are many options, and plugins such as Portfolio can be hard to use. In addition, before choosing the hosted SaaS version, be aware of the limitations of plugins. Some plugins are not available on the hosted version and you don't want to be surprised.
Installation of the on-premise version is very straightforward on a Windows install, but a Linux install had some really weird anomalies that took multiple support tickets to resolve.
Installation of the on-premise version is very straightforward on a Windows install, but a Linux install had some really weird anomalies that took multiple support tickets to resolve.
What problems is the product solving and how is that benefiting you?
We needed a tool to easily and quickly capture issues and activities for our software development projects. JIRA was well adapted to do this, and we have even adopted it for professional services projects as well. It is very flexible with the plugins that you can get. We use a number of plugins such as Tempo and Portfolio that extend the functionality to a very large degree. So now JIRA also lets us keep track of time and resources and manage them appropriately.
Recommendations to others considering the product:
Before choosing the hosted SaaS version, be aware of the limitations of plugins. Some plugins are not available on the hosted version and you don't want to be surprised. Some examples of plugins that aren't available on the hosted version are most billing and invoicing plugins. The on-premise version also gives a you a lot more flexibility in integrations so keep that in mind.
With the on-premise version however, you need to consider that you'll need someone to administer the platform itself.
With the on-premise version however, you need to consider that you'll need someone to administer the platform itself.
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