Jira
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Able to call in tech issues and office needs and get a quick response by IT.
What do you like best about the product?
The ability to call out issues in an orderly way.
What do you dislike about the product?
I wish I could review all past issues assigned and/or have a save location to repeat issues.
What problems is the product solving and how is that benefiting you?
Software installation and computer/phone/office supply problems are reported and it is organized and delivered to the correct team. Keeps everything in order!
Recommendations to others considering the product:
Great product for a large company!
Makes tracking/ Reporting Easier
What do you like best about the product?
JIRA makes tracking and reporting issues simpler.
It asks only for the specific details as mandatory fields and leaves rest as optional.
It asks only for the specific details as mandatory fields and leaves rest as optional.
What do you dislike about the product?
It could have a better User Interface .There is scope to improve on that aspect.
What problems is the product solving and how is that benefiting you?
We are using JIRA to report issues and track the defects assigned to our team.
I love it
What do you like best about the product?
I love that it is so easy to communicate with my team and to track the progress of open tickets.
What do you dislike about the product?
Sometimes it can be a little difficult to navigate.
What problems is the product solving and how is that benefiting you?
We are solving the same problems, but more efficiently. We are able to collaborate quicker and are seeing results faster.
Jira Has been one of the coolest things to use
What do you like best about the product?
The ease of use and management of smaller projects tracking and updates
What do you dislike about the product?
I have not had a bad experience with jira as of now so I would say no to it
What problems is the product solving and how is that benefiting you?
I am in technology team maintaining the project and tracking the progress the ease of use assigning it to team
Recommendations to others considering the product:
Highly recommended
Highly configurable - customize with care!
What do you like best about the product?
Things that are great about JIRA:
- great keyboard shortcut support !!
- great markup language for formatting text / descriptions
- extensive options to customize fields, workflows, email notifications
- modern user interface, nice look and feel
- paste screenshots directly into an issue, no messing around with snipping tools
- great keyboard shortcut support !!
- great markup language for formatting text / descriptions
- extensive options to customize fields, workflows, email notifications
- modern user interface, nice look and feel
- paste screenshots directly into an issue, no messing around with snipping tools
What do you dislike about the product?
The heavy customization can come with a maintenance burden, especially in a very large IT shop with multiple divisions, leaders, administrators, etc. It can really sprawl.
Assign JIRA ownership to one group in IT (likely QA) and vett all configuration changes through a central group. Otherwise things can get out of control (dozens or hundreds of workflows, screen schemes, notification schemes, etc etc).
Assign JIRA ownership to one group in IT (likely QA) and vett all configuration changes through a central group. Otherwise things can get out of control (dozens or hundreds of workflows, screen schemes, notification schemes, etc etc).
What problems is the product solving and how is that benefiting you?
Our IT shop depends on JIRA to log, track and resolve many types of issues. Bugs, enhancements, problem reports, business process issues, etc.
A properly configured JIRA instance can really help communication among developers, QA, and business stakeholders.
A properly configured JIRA instance can really help communication among developers, QA, and business stakeholders.
Recommendations to others considering the product:
Decide who will own, administer, champion, and maintain the product.
Don't allow the customization to sprawl endlessly, driven by vastly different groups.
Centralize, consolidate, homogenize wherever possible instead of creating additional customizations.
Don't allow the customization to sprawl endlessly, driven by vastly different groups.
Centralize, consolidate, homogenize wherever possible instead of creating additional customizations.
Handy Ticketing Software
What do you like best about the product?
I like the integration with Confluence/FishEye, being able to prioritize tasks, being able to tag people, integration with Perforce. Very handy!
What do you dislike about the product?
Honestly, I can't think of anything I'd feel a need to change. There's some stuff I don't know how to use, that I wish I did, but it's stuff I know is possible and I just haven't figured out how yet.
What problems is the product solving and how is that benefiting you?
JIRA is our ticketing system for projects, specifying new features, reporting bugs, etc.
Recommendations to others considering the product:
To be fair, I am unfamiliar with JIRA's competitors, but I really like it! There are all sorts of tools for organizing dashboards, creating project progress boards, prioritizing work, etc. And I like the Perforce integration (I believe it supports SVN and likely others too), so it's easy to check the commits for a specific ticket, as long as the user notes the ticket number in their commit.
Great Tool for your product
What do you like best about the product?
For me as a Product Owner the most helpful thing is report module. With estimations of task with one click i can see all burndown charts, sprint charts or even estimation how my sprint is going on.
What do you dislike about the product?
The one think i miss are maybe new features. I dont see these much, as I work with Jira for 2-3 years i use same and same options and I dont see any progress.
What problems is the product solving and how is that benefiting you?
Tracking sprint backlog
Documenting backlogs
Analytics of our work
Documenting backlogs
Analytics of our work
Useful even for solo issue tracking
What do you like best about the product?
This helps keep me organized and on task. Time estimates and tracking for individual issues help me correctly gauge time for future tasks. Issues, projects, and tags work together in a way that keeps everything functioning pretty smoothly. Pricing for a single user is quite reasonable.
What do you dislike about the product?
Interface is very occasionally buggy (firefox/Linux), refusing to display issues or respond to commands. Dashboard is useful, and evidently editable but the method for editing it is not very clear. Sometimes internal linking doesn't work correctly for comments or for descriptions.
What problems is the product solving and how is that benefiting you?
I used this on an individual basis as a task organizing and project management tool. Despite not using it directly for software engineering it still allowed me to stay on task and keep time bloat from happening on recurring issues.
Recommendations to others considering the product:
You can test it out on a solo basis with a perpetual license for $10. It's cheap for the benefit it could bring your company.
Good for engineers, poor for CSMs
What do you like best about the product?
I guess our engineers working on customer requests wanted better insight into where they were spending their time, so we jumped on to JIRA from Trello for them. It works for what they need.
What do you dislike about the product?
Since our CS team doesn't have access to a log-in, we're only able to send in requests. This limits our visibility into what's being done for our customers.
What problems is the product solving and how is that benefiting you?
Engineers needed better insights into where they were spending their time.
JIRA - a great way to collaborate towards a solution
What do you like best about the product?
The User Interface is great and easy to work on.
JIRA provides an easy tracking of the bugs we receive.
JIRA provides an easy tracking of the bugs we receive.
What do you dislike about the product?
The on the go updation facility sometimes becomes too handy and many a times the fields get updated unintentionally.
What problems is the product solving and how is that benefiting you?
We use JIRA as a ticket management system. JIRA benefits us by helping us easily track the work and keep it updated.
Recommendations to others considering the product:
Those considering to use JIRA as a bug resolution tool should go for it and customise it as per their needs.
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