Jira
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A versatile project management tool - though not so developer friendly
What do you like best about the product?
It is a very good documentation tool for issues tracking and project management. Users can go down to every detail such as the editing history, votes, multiple status, anything you can think of. The ownership and the role and responsibility of a task is very clear. Also, the ticking system is great, which will notify assignees through email.
What do you dislike about the product?
Too much information. Sometimes it is a bit overwhelming when being ticketed by the product manager. A bug ticket will have a reporter and watchers potentially get notified when you put any comments - even changing the typo of the comments. You will see red priority indicators and a blocker sign with "unresolved" tag plus the red bars - of course an unresolved bug is a blocker and is the priority to fix by the dev team. Even worse, you see all your faces appear next to the bugs. (Okay, bugs are always developers' faults.)
What problems is the product solving and how is that benefiting you?
It is clear for the management to know what has solved and how long did it take to fix an issue. Developers know what exactly needs to be fixed under which version and how urgent it is. It also provides a platform for the remote team to track the progress.
Recommendations to others considering the product:
A good issue tracking and project management tool.
JIRA in a small office
What do you like best about the product?
I love how flexible the cataloging/search functions are. You can tag and label each issue as you see fit, and then do very powerful searches and filters.
What do you dislike about the product?
I dislike how inflexible some administrative functions are. I wish there were more and more specific levels of permissions in regards to editing and creating issues.
What problems is the product solving and how is that benefiting you?
It has greatly reduced the amount of paper we use for documentation and knowledge management. It also helps our workflow and the hand off of work and assignments.
Amazing Tool for Content!
What do you like best about the product?
User-friendly interface, the ease of usage when it comes to submissions. I particularly used this tool to submit tickets to our content and catalog team when it comes to major updates requested by our ecommerce partners.
What do you dislike about the product?
Bright background. It would be great if it came with a Night Mode where the background consisted of gray/dark colors for those of Us who are sensitive to light. But I wouldn't change anything as this is simply a great tool.
What problems is the product solving and how is that benefiting you?
Ease of communication when it comes to providing all detailson all ticket submissions requested by our partners. I really like that the user itself receives an email notification once an update has been made.
Recommendations to others considering the product:
Yes, if the user works closely with a client on all types of requests - particularly content updates on an ecommerce platform/site. This tool is perfect for use with internal partners and external partners.
Full-featured and highly customizable software for any process
What do you like best about the product?
I work with a difficult customer that has gone through multiple process improvements/changes. No matter which process they dream up, we've been able to match it in JIRA. I like that we can continue to use the software. In my company and within the industry, it seems JIRA knowledge is ubiquitous and helps us understand where we're going, what went wrong, and where we can improve. Since I started using it 9 years ago, JIRA has grown up immensely and has many more features and a better UI than before. I love the BitBucket and git integration! It makes reviewing the history of an issue much easier, and it's much easier to blame or help the business remember why they coded themselves into a corner.
What do you dislike about the product?
If you have a lot of bugs and enhancements when you are looking at the next sprint of work, sometimes the lists are long enough that it becomes unreasonable. There are a lot of features, most of which we don't use. It seems that business partners and project management have a difficult time understanding JIRA and accepting it as the go-to for development progress and business requirements.
What problems is the product solving and how is that benefiting you?
By using JIRA, we've been able to adopt a PDCA approach to process that works well. We're using a hybrid process that takes elements of agile and Kanban and comes together in a way that keeps our business users and product owners satisfied and more included in the development process.
Recommendations to others considering the product:
JIRA is very rich and full-featured. If you are a small shop, there might be other systems that do what you need from a bug-tracking perspective (e.g., GitHub). If you're an enterprise software shop, though, this seems the de facto way to manage what you're doing.
Keeping Tasks Organized and People Accountable
What do you like best about the product?
It allows us to organize thousands of projects in one place
What do you dislike about the product?
There is a learning curve to learn to use the tool effectively
What problems is the product solving and how is that benefiting you?
We are able to keep track of all tasks and issues as well as keep people accountable for their work.
Recommendations to others considering the product:
Create a system to organize everything as well as templates to make it easier for users to navigate.
Jira in an Agile team
What do you like best about the product?
- Its flexibility: it permits to define custom workflows in order to track the progress of each task
- Deep integration with a lot of different services, like CI or chat services.
- It is widely known and used, so it is unlikely that it becomes an abandoned service
- Deep integration with a lot of different services, like CI or chat services.
- It is widely known and used, so it is unlikely that it becomes an abandoned service
What do you dislike about the product?
- I think it lacks a proper desktop app, or at least a better web frontend. Sometimes using the web version it is just too slow.
- It can be overcomplicated for small teams
- I haven't found a quick and clean way to create a user personal area, so I haven't been able for example to create a private ToDo list.
- It can be overcomplicated for small teams
- I haven't found a quick and clean way to create a user personal area, so I haven't been able for example to create a private ToDo list.
What problems is the product solving and how is that benefiting you?
We are tracking the progress of the tasks of a tech team composed by more than 15 developers. We use it also to keep track of the feature requests, and it nicely backs our scrum process.
Recommendations to others considering the product:
The price for small teams is low, just $10 a month for up to 10 users. Even if there are other products that are free, Jira is one of the best if not the best, and it will help you in case the team grows (even if it becomes a bit pricy).
Very light experience using Jira as admin system.
What do you like best about the product?
We are using Jira at the office for every single topic, including recruiting and HR.
Very complete and entirely customisable. However it requires a lot of efforts to build customisation.
Add ons are possible.
Very complete and entirely customisable. However it requires a lot of efforts to build customisation.
Add ons are possible.
What do you dislike about the product?
We are not able to search issues based on a previous status.
All searches have to be done based on their current status. Not easy for reporting.
All searches have to be done based on their current status. Not easy for reporting.
What problems is the product solving and how is that benefiting you?
We are able to customise it as a tool across all offices. Easy to be transparent with customers and give them access while restricting access to other projects.
Recommendations to others considering the product:
Make sure to pinpoint is customisation is possible once purchased.
Jira
What do you like best about the product?
Jira makes distribution of work and tracking progress very smooth.
What do you dislike about the product?
Nothing! Jira has made life easy! It has everything i need.
What problems is the product solving and how is that benefiting you?
Development, QA and Release team efforts are being distributed in a manner which is avoiding a deadlock situation.
Great issue tracking tool
What do you like best about the product?
It's user friendly and easy to use for beginners
What do you dislike about the product?
Clone option should be more flexible to use
What problems is the product solving and how is that benefiting you?
Daily issue requests are logged and tracked with JIRA which i feel the best way to track the issues and work progress
Recommendations to others considering the product:
Very easy and user friendly
Makes everything very easy
What do you like best about the product?
this is one of the best project tracking tool. very easy to integrate it with other atlassian products.
Simple and user friendly web app makes it even more perfect.
Simple and user friendly web app makes it even more perfect.
What do you dislike about the product?
no dislikes as such. i found everything as perfect.
What problems is the product solving and how is that benefiting you?
issue tracking was never been so easy before
Recommendations to others considering the product:
best and easy tool.
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