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Jira

Atlassian

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External reviews

7,442 reviews
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    Internet

Not the most intuitive

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
The feature my team likes best is the ability to attach a pull request to a ticket. That's the main reason we use it. This is obviously most valuable to the project manager and developers, but it's nice to be able to follow along with the team so I can make sure my styling changes are implemented.
What do you dislike about the product?
Unfortunately, there is a bit of a learning curve when using Jira. As a designer, I definitely prefer other project management tools because the UX is confusing and it seems like an overload of information. Jira isn't very intuitive and doesn't really offer any tooltips to help learn how to use it. Because of this, we have to Google how to do many things. It really takes some getting used to if you're more of a visual person than a technical person.
What problems is the product solving and how is that benefiting you?
Like I stated above, we use Jira primarily because of the ability to tag a pull request on a ticket, that way if something goes wrong, we can easily pinpoint where it happened and fix it. We weren't able to do this with Trello, so we switched to Jira. All of the development teams are now using Jira where I work and it's nice if you switch teams to already be used to the same workflow as everyone else.
Recommendations to others considering the product:
Don't get frustrated and give up if you're used to something similar like Trello. Once you get the hang of it, it's pretty easy to use. You just have to get past that learning curve.


    Ian N.

Migrating from a solution that was chaos to a solution bringing harmony.

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
The ability to not only view the work being completed but also the ability to assign tasks to multiple resources all at once and have the capability to collaborate during the entire session with a chat log.
What do you dislike about the product?
If you are unfamiliar with Atlassian you might have a difficult time navigating around the tool. You may experience issues when trying to create stories and assign out the tasks assigned to those stories. Confusing jargon already right?
What problems is the product solving and how is that benefiting you?
The ability to not only track work but to ensure the work being completed remains on time and on schedule. If there are bumps in the road you have the ability to update the timeline real-time.


    Chad G.

Jira is a handy tool for helping us assign tasks

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
The ability to make a task, assign it to someone and set a time on it. I am also able to link to bitbucket and create an issue for a person to create their own repository.
What do you dislike about the product?
I would have to say that there is nothing that I dislike. Jira handles all of our needs and does each task very well.
What problems is the product solving and how is that benefiting you?
It help our business stay more organized. I know what project a person is working on. I know how long they have to complete it. I can track when it is finished.
Recommendations to others considering the product:
If you want to organize your group or business thenI recommend Jira. You can easily set tasks for individuals. Set project dates, end dates. Keep track of how a task is going. Great for implementing with their other software. Easy use.


    Himanshu B.

Easy to implement and get started

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
Signing in and setting up your profile takes only a few minutes and then you are ready to easily find your project dashboard.
What do you dislike about the product?
The free user version is way to slow for anymore than 1 using it.
What problems is the product solving and how is that benefiting you?
Befits I see are having traceability with ideas and issues thru the agile process. It's got a nice ui overlay that address this.


    Rick M.

Functional but cumbersome

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
JIRA is full featured for sure, it does everything you could want to do with a ticket tracking system. Configuration options are endless and it's adaptable to however your team needs to work.
What do you dislike about the product?
JIRA is slow and clunky. Everything takes a long time to load and submit. When we tried it out we found the experience so cumbersome compared to other, simpler tools we had used.
What problems is the product solving and how is that benefiting you?
We are developing web applications across small teams that need to work quickly and efficiently. Tracking bugs and features makes sure everyone stays on track and let's us prioritize the work that needs to do done.
Recommendations to others considering the product:
If you need everything under the sun, JIRA is it. If you need something fast and simple, look elsewhere.


    Information Technology and Services

It was an easy-to-use issue tracking system.

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
I like how easy and straightforward Jira is. For us, we use it as a simple issue tracking and ticketing system. I like you can create tickets under different categories and assign to specific person.
What do you dislike about the product?
I wish there's an automatic reminder of all open issues weekly.
What problems is the product solving and how is that benefiting you?
All kinds. From adding a certain email address to a group, to specific business related inquiries.


    Zachary R.

Its been good, I've had difficulty with the search

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
It is fantastic. I really like the reporting metrics that come out of it
What do you dislike about the product?
I don't like that everything in the search functionality is done in unix
What problems is the product solving and how is that benefiting you?
We use it as a ticket tracking system for our kan ban environment
Recommendations to others considering the product:
Make sure you REALLY look through the admin tools. It can do some powerful stuff


    Navin P.

Visibility to Development

  • November 28, 2016
  • Review provided by G2

What do you like best about the product?
I like that I can see what is being worked on by our development teams, what issues are surfaced and the ability to provide instant context or feedback to keep things moving.
What do you dislike about the product?
It's not a tool that a business user can easily make sense of. The data isn't really aligned in a way that someone (an exec for example) could get a quick snapshot of what is going on.
What problems is the product solving and how is that benefiting you?
We use it to manage our internal projects and as an extension of our agile methodology framework.


    Rachel E. M.

Very effective, but imperfect

  • November 25, 2016
  • Review provided by G2

What do you like best about the product?
Ease of file sharing, customization, agile board
What do you dislike about the product?
Prioritization functionality could be better, for instance being able to add a time due in addition to date, or perhaps automatic reprioritization as the due date gets closer
What problems is the product solving and how is that benefiting you?
The ability to keep many people on task and notified of work being done


    Ashvitha V.

JIRA review

  • November 25, 2016
  • Review provided by G2

What do you like best about the product?
to track all of the user stories we use in our company
What do you dislike about the product?
the way to close a user story has many steps.
What problems is the product solving and how is that benefiting you?
I am currently a qa software engineer and i love to see how products roll out into real world. Making learning easier.
Recommendations to others considering the product:
none