Jira
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JIRA review and feedback
What do you like best about the product?
Like dashboards, and super easy to create and utilize filters that are useful and personalized. Also great as a repository of information - being able to create filters to gather past data or reference tickets from the past. Convenient way to coordinate workflow. Voting system is also nice.
What do you dislike about the product?
Goes down more often than I'd like. Could be easier to transition between steps in the workflow - if I click one step to far, being able to return to the previous step rather than having to keep clicking through til I get back around would be nice. The Gantt plugin isn't ideal - though it's available to me, I prefer using Excel where I can play around with dates without actually impacting any tickets.
The most frustrating thing is actually a really minor one - when editing fields where you can highlight multiple line items, it is way, way too easy to accidentally clear the existing list.
The most frustrating thing is actually a really minor one - when editing fields where you can highlight multiple line items, it is way, way too easy to accidentally clear the existing list.
What problems is the product solving and how is that benefiting you?
I primarily use JIRA to manage the production and customer review timeline for software implementation. Being able to see not only the big picture (each implementation assigned to me and its status) but the more granular pieces (when defect or deliverable tickets are assigned to me, or even subtasks) from the dash is great. The company also uses it for bug tracking - super convenient to be able to link those tickets and send off to our QA folks all from one centralized piece.
Integrates nicely into their stack
What do you like best about the product?
It's possible to link together Continuous Integration (Bamboo), Cases (JIRA), Documentation (Confluence), and chat (HipChat) to improve overall efficiency.
What do you dislike about the product?
It's clear the Atlassian teams working on their products don't have a unified vision across the company. For example, the upgrade workflow is different depending on the Atlassian product. Configuration is not very consistent either.
What problems is the product solving and how is that benefiting you?
Being able to link data across multiple products has helped improve company efficiency.
Recommendations to others considering the product:
This product is relatively expensive but fills a void and has a lot of features. Atlassian support is friendly, but generally only seems capable of solving trivial problems - you'll need to work through bigger issues in-house. Add-ons can get expensive very quickly.
Great tool for Dev/Engineering
What do you like best about the product?
We have used Jira for many years and I love the ease of use. The ability to quick integrate with all our current systems from slack to salesforce has been fantastic.
What do you dislike about the product?
We have built custom integrations that use the underlying DB directly and have seen issues figuring out the schema and most recently, dealing with major changes between versions.
What problems is the product solving and how is that benefiting you?
We use Jira for Devlopment, PS development, operations and level 3 support with great sucess.
JIRA is awesomesauce
What do you like best about the product?
I love JIRA! I've been using it for about eight months now and it's a really effective tool for managing and making sense of my workload. I find it very intuitive to use. The filter features are impressively robust (see caveat below). The tickets are formatted well and easy to edit, comment on, and assign. The fact that the dashboard is easily customizable is a huge benefit. I love that you can auto-assign tickets to different parties just by changing the ticket status, and use that functionality all the time,
What do you dislike about the product?
I wish the search were more robust, and that you could search more easily by different fields simultaneously. I would love to be able to search by a particular name in the Assignee field and a search for Summary keywords at the same time to narrow down the returned search results. And while I like the robustness of the filters, as a non-dev user I find them to less intuitive than I would like.
What problems is the product solving and how is that benefiting you?
We manage a large number of clients with multiple departments collaborating on different parts of the process, and it can be difficult to organize all of that information efficiently. Being able to easily assign tickets back and forth between the different departments by changing the ticket status is a huge benefit.
Recommendations to others considering the product:
JIRA is an excellent project management tool, particularly if you're working cross-departmentally. It smoothly incorporates Agile and Kanban methodology if that's how you manage your workflow. I highly recommend it.
Great experiences with JIRA at multiple companies
What do you like best about the product?
I love that JIRA is flexible enough to work for teams of all sizes and across industries. The clear workflows and robust platform accommodated project management and tracking in my previous digital creative team and now in my work at a software development company. Automated task/ticket creation helps our team stay on-track through multiple, simultaneous complicated projects.
What do you dislike about the product?
I wish that JIRA was more robust in the mobile experience. I work remotely regularly, and often while commuting on public transit, and it is hard to fully interact with a ticket or project in all the ways I need to from my mobile device.
What problems is the product solving and how is that benefiting you?
We are creating efficiencies that allow us to deliver more software products to more customers in less time, growing our business while maintaining excellence in our product. JIRA helps us track through a project's active life, and also run reports and searches that allow us to aggregate data to help us continually improve our processes.
Recommendations to others considering the product:
I've used JIRA at a nonprofit university and a for-profit software company and have found it incredibly useful in both situations. It takes some time and energy to customize it for each situation, but, once done, it is a valuable tool for efficiency, reporting, and workflow management.
Incredibly helpful, although sometimes intimidating
What do you like best about the product?
I love the ability to link tickets together and give them relationships. I love checking workflows on tick4ts before progressing them down the project management pipeline. I love task/project assignments and the ability to notify people in comments using the "@" symbol. I also think notifications via email when statuses change or you are mentioned are awesome.
What do you dislike about the product?
The design is overwhelming and intimidating for new users. Perhaps it's the way my company uses it, but I sometimes get confused on what to use when it comes to the different projects, different types of issues, etc. It's almost like there's too many options.
What problems is the product solving and how is that benefiting you?
We use JIRA for project management within large/multiple teams. We also use it to track sprints for new project development and for documenting/reporting bugs.
Recommendations to others considering the product:
I remember feeling very intimidated by JIRA when I first started using it. The design is a little intimidating and not super user-friendly. However, I'm glad I stuck with it. It's now the first and last thing I work within every single day.
Great ticketing system
What do you like best about the product?
JIRA is a fantastic ticketing system for both project management as well as tracking bugs and issues.
What do you dislike about the product?
Overall, JIRA has just about everything needed, especially with added plugins. I wish the JQL was a bit more robust.
What problems is the product solving and how is that benefiting you?
We use JIRA primarily for incident management and bug tracking.
Implementation Experts review of JIRA
What do you like best about the product?
JIRA's integration with our in-house programs
What do you dislike about the product?
The UX could use some work to make it easier to use
What problems is the product solving and how is that benefiting you?
By keeping everything organized, we use JIRA to get a better picture of yearly sales, forecasts, and the customer experience.
Recommendations to others considering the product:
I think one of the key components of JIRA is its API. If JIRA didn't integrate with our in-house programs, it would be much less useful
Good Bug Tracking tool
What do you like best about the product?
I have been using this tool for the past 3 years and it has been good at tracking the bugs with respect to various projects. Also, the ease of use is very good even for Non IT people. Will continue to use it.
What do you dislike about the product?
The look and feel still feels like we are using a old tool. Probably a new look to the interface will entice more people to use it.
What problems is the product solving and how is that benefiting you?
We use it for all the system issues and new development tracking for various projects.
Recommendations to others considering the product:
As i said , a nice look would be good.
JIRA Gets Things Done - If You Know How to Get Them Done
What do you like best about the product?
Fully functional, built for Agile, and easy to use once things are setup and running. Reporting is great, and the Kanban and Scrum interface is a dream.
What do you dislike about the product?
Clunky default reports with little customization, very hard to create new boards or add to existing projects, and difficult to use where any amount of intra-sprint changes happen. Often have to hand-edit or hand-create reports.
What problems is the product solving and how is that benefiting you?
Development measurement and efficiency in an Agile environment.
Recommendations to others considering the product:
Get a JIRA admin in house, or practice yourself quite a bit before using in production. The admin steps required are not impossible, but are not intuitive and can often be hidden.
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