Jira
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Simple & Intuitive
What do you like best about the product?
The new UI is simple. The features available are intuitive.
What do you dislike about the product?
All attachments are clubbed together in a ticket and sometimes its difficult to identify the right one.
What problems is the product solving and how is that benefiting you?
JIRA is used for managing all internal tasks. Work across Multiple Teams is accounted for and followed up on
Great solution for managing development cycles, bug fixes, etc.
What do you like best about the product?
Jira is a great bug tracking solution. It allows you to upload screen shots and even videos. Administrators can assign work flows for issues. It allows unlimited commenting by different users. You can also track time by starting and stopping progress. Overall it has been very helpful in keeping track of issues (bugs, enhancement requests, etc.) for our company
What do you dislike about the product?
Takes a while to come up to speed. The User Interface can be a bit complicated and difficult to learn. Searching could work better.
What problems is the product solving and how is that benefiting you?
Essentially tracking bugs and enhancement requests and dispatching them among multiple developers.
Best Project Management Software I have used.
What do you like best about the product?
The simplicity of the software along with the ability to really go all out with customization is what really sets Jira apart from TFS which is what we were using.
What do you dislike about the product?
Honestly it can get a little hefty on the price if you have a larger dev team.
What problems is the product solving and how is that benefiting you?
JIRA is the one place where Support, Engineering, and Management can see exactly what is coming out and when it should be ready to test.
JIRA is very good for ticket tracking and even roadmap tracking
What do you like best about the product?
Can create projects to group tickets based on themes. We had bug fixing type projects, roadmap, development type projects, each with their own workflows, users and descriptors. We also used dashboards to report progress.
What do you dislike about the product?
Transferring tickets across projects can create information loss if they do not use the same fields.
What problems is the product solving and how is that benefiting you?
We used it to handle our version control per release, but also tied roadmaps and development projects.
Recommendations to others considering the product:
Start with specific projects and limited scope, then expand from there and your lessons learned.
Great communication tool to bridge tech and non-tech teams
What do you like best about the product?
As a product manager my favorite part of the tool was simply that IT IS DESIGNED to organize our teams. Every part about it is meant for exactly what we were doing, and if we weren't using a specific feature, it actually became a great learning moment for us / a time to consider potentially improving our process.
What do you dislike about the product?
We often ran into issues with permissions, which were difficult or at least not very intuitive in terms of how to correct.
What problems is the product solving and how is that benefiting you?
Road mapping, product planning, product management, bug tracking. Jira has provided us with a single system to manage all aspects of our company's product development lifecycle.
Recommendations to others considering the product:
Make sure that at least a few team members are well trained as administrators, to help create proper roles, permissions, ticket types, workflows etc. As a normal user I often ran into issues where I wanted to do something but couldn't figure out how to do it in the tool, and then realized it was because certain options weren't visible to my role type. Knowing who my company's administrators were and being able to ask them to help with these hurdles made it much easier than having to submit support tickets.
Efficient Workflow for Small to Midsize Teams
What do you like best about the product?
JIRA is very easy to set up and create different workflow streams for product development and other departments - customer success, support, data management, bugs. It makes it easy to track different changes and track who helped complete the task.
What do you dislike about the product?
JIRA will send notifications to your inbox when there are different changes. However, all emails are labeled in the sender that they are from JIRA, despite being from different parts of JIRA. I get daily alerts from JIRA, so I set up an inbox rule to sort the daily alerts into a separate folder. However, because all emails are labeled as JIRA sender, all emails get sorted there.
What problems is the product solving and how is that benefiting you?
Monitoring and managing workflow.
JIRA A Necessary Tool for Large Businesses But Needs Work
What do you like best about the product?
Jira is good for creating transparency in work progression, keep a log of outstanding issues, and a way to prioritize workflows. It's extremely powerful and has nearly endless features.
What do you dislike about the product?
Despite being so powerful, the whole product is quite confusing and overwhelming. It can easily break the flow of work and lead to teams chasing jira results.
What problems is the product solving and how is that benefiting you?
We are trying to keep track of team and individual progress, as well as manage sprints, and making sure everyone knows what they're doing
Recommendations to others considering the product:
JIRA is a necessary evil. It's very comprehensive in its features and has all the tools necessary for any tech team big or small. The tool is not very intuitive and it's difficult to integrate with your current workflow. Until a new project management tool that is easier comes out, JIRA is the solution we have to deal with.
not ideal for product planning, better for program management
What do you like best about the product?
it's generally easy to get going and start using once it's set up. The user interface is mostly straightforward and it's good for getting a view of the status of different work items. Best is the integration with confluence so I can see status of issues in wiki pages.
What do you dislike about the product?
the user interface is clunky and isn't great for managing large numbers of issues.
What problems is the product solving and how is that benefiting you?
tracking of execution status of our projects
Recommendations to others considering the product:
because we do most of our work in Github as open source projects, we ended up using GH issues and Zenhub.
Jira in a small company
What do you like best about the product?
The simplicity to create and track issues accross projects
What do you dislike about the product?
The complexity of finding an issue, modifying a workflow, etc. for a small team. If the deployment wasn't planned and engineered, it is hard to modify after you got started.
What problems is the product solving and how is that benefiting you?
We use Jira to track work and time across many different software projects, and a few PS teams
Recommendations to others considering the product:
Do your homework, and plan your deployment, workflows, issue types, etc before you let the users loose.
Powerful software for serious teams
What do you like best about the product?
Phenomenal customization and querying. The JQL syntax makes it incredibly easy to find old tickets, export lists, run analysis in excel and bulk edit.
What do you dislike about the product?
Poor mobile capabilities (no app or comprehensive mobile site). It’s also really difficult to configure email notifications to avoid excessive email but remain useful
What problems is the product solving and how is that benefiting you?
We used Jira to run our scrum team, improve collaboration and reporting
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