Jira
AtlassianReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
7,469 reviews
from
External reviews are not included in the AWS star rating for the product.
Great way to communicate platform recommendations, improvements, and bugs
What do you like best about the product?
JIRA is great to allow teams to intercommunicate product bugs, improvements, and recommendations as well as to easily show the progress on these different items as they're being handled.
What do you dislike about the product?
JIRA's interface is a bit complex since there are many different layers to the software. Although it is more complex, it isn't too difficult to use.
What problems is the product solving and how is that benefiting you?
JIRA is allowing teams to communicate together regarding our online software. The program allows our Customer Support team to interact more effectively with our Development and Engineering team. This is important since our Customer Support team works daily within our software and directly with customers and most readily has customer feedback. With JIRA, the Customer Support team is able to communicate on behalf of customers the most desired product updates and improvements (while rating priority) so that the Engineering team can take this into consideration when determining product releases. Also, JIRA allows our teams to communicate with each other so Engineer can update on the progress of these requests. The benefits I've realized is that using JIRA is a more effective way to organization thoughts, feedback, and recommendations in a way that's easily tracked by our development team.
Recommendations to others considering the product:
JIRA has many different components multiple teams within a company can use. While it's an effective tracker for projects on the Development/Engineering side alone, allowing multiple teams to use at the same time allows multiple perspectives on your software and team collaboration towards the completion of projects.
JIRA opens up our communication to our clients
What do you like best about the product?
The ticketing system allows us to add priorities to issues. Since our projects span several months, it is helpful to know which issues can block a project, and which ones we can hold off on until we have the resources. We can also esulate issues based on if they are a bug, or just an enhancement.
What do you dislike about the product?
The search engine could use a little help. You can do advanced searches, but they are not easy or intuitive for some staff members. If you are not trained on how to set up the filters, this can be very frustrating.
What problems is the product solving and how is that benefiting you?
We have a very close-nit customer base who rely on us for a lot of help. JIRA allows us to share with them while also keeping important things internal. We are able to set up a ticketing or service tracking system at a lower cost with reports that allow us to get an overview of all the services we offer.
Being able to leave comments and documentation, like word documents or screenshots, is very helpful when trying to work with a client in a different region.
Being able to leave comments and documentation, like word documents or screenshots, is very helpful when trying to work with a client in a different region.
Recommendations to others considering the product:
The software is solid and rarely are there issues. Be aware that non-technical users may need a little more training for certain parts and even for setup. Allowing your users to create their own space is very helpful as they can track issues they are assigned, watch issues they are interested in (even if they are not assigned) and set up custom filters on their login page.
Nice tool for tracking work and consolidating documents in a team environment.
What do you like best about the product?
I like the easy drag and drop for documents and automatic messages to each team members as changes are made to the ticket.
What do you dislike about the product?
We have been using JIRA for approximately 6 months. I see no detriments so far.
What problems is the product solving and how is that benefiting you?
Expediency over our former system. So far JIRA seems to function smoothly with minimal outages.
Recommendations to others considering the product:
Nice System for on-going projects
It's a beast, but it gets the job done.
What do you like best about the product?
I like being able to see the status of all the work at once. I like being able to configure my boards quickly to view certain groups of tasks or different properties of the tickets.
What do you dislike about the product?
It's slow. Not just slow performance, but bulk changing tickets is cumbersome. It's hard to organize tasks with subtasks.
What problems is the product solving and how is that benefiting you?
It's really helped us understand the size of tasks and projects. We track time to tickets so we can see our estimates verses the time the task actually took. We realized we were underestimating some things.
Recommendations to others considering the product:
Be flexible.
Creates Extra Work
What do you like best about the product?
It's a way to keep track of project communications and progress in one place.
What do you dislike about the product?
For non-technical teams, it seems like an additional step that slows down the process for purely documentation purposes
What problems is the product solving and how is that benefiting you?
It solves the problem of keeping all integral parties looped in on project communications and progress
Recommendations to others considering the product:
Try to find a way to make the product more useful to non-technical teams. I know it is a great way for those teams to manage their workload, but it seems like extra work for little benefit from the perspective of other teams
Powerful but not pretty
What do you like best about the product?
It was a robust software for tracking large number of projects
What do you dislike about the product?
Not really worth it for tracking one project, complicated and tedious
What problems is the product solving and how is that benefiting you?
We tracked all issues and projects in the software. This allowed us to track changes and problem resolution
Recommendations to others considering the product:
Consider lightweight solutions but if they won't work Jira will do fine
Jira Review
What do you like best about the product?
Easily track tasks and tickets. Convenient app integrations.
What do you dislike about the product?
It seems like there are many levels of permissions that need to be granted in order for optimal customization.
What problems is the product solving and how is that benefiting you?
Time tracking and resource allocation for tickets/issues.
Great experience - very useful, use it daily.
What do you like best about the product?
drag and drop, combine user input. Technical level
What do you dislike about the product?
doesn't update real time. You have to manually refresh when someone changes something
What problems is the product solving and how is that benefiting you?
Tech sprints with developers.
Jira, bug tracking and follow up
What do you like best about the product?
Jira, as a bug tracking system, was very useful during my work as a Software QA Engineer. It gives you the ability to put detailed descriptions of any bug you've found out in a very simple and self explanatory manner.
What do you dislike about the product?
I remember there was no option to set a certain text into bold or italic. Sometimes you need to emphasize something so that other people can really catch it easily. There should be options for making sentences bold, italic, underlined. Also one should be able to classify things in bullets etc...
What problems is the product solving and how is that benefiting you?
Software Quality Assurance of an in-house video codec.
Recommendations to others considering the product:
Easy to use. Easy to give a detailed explanation about a specific problem/bug.
Good Tool to replace sharepoint
What do you like best about the product?
Flexible kanban boards give your team full visibility into what’s next so you can continuously deliver maximum output in minimal cycle time.
What do you dislike about the product?
The workflow process needs to be improved in order to compete with the existing compatitors.
What problems is the product solving and how is that benefiting you?
We have implemented JIRA to get proper incident and Change request management. Test case were created in JIRA.
Recommendations to others considering the product:
Many product OEM's can implement JIRA to have bug and incident mangement tool, and they can also use it to maintain the records of testing and domain knowledge sharing.
showing 6,021 - 6,030