Jira
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Jira for internal support tickets
What do you like best about the product?
I like that we have a place to do our internal support tickets and create accountability
What do you dislike about the product?
I like that it’s sinple but I don’t know how it looks for actual dev members.
What problems is the product solving and how is that benefiting you?
Development tickets. Issues that our dev team needs to resolve
Recommendations to others considering the product:
None
Nobody ever got fired for using Jira...
What do you like best about the product?
I like the fact it does what it says on the tin, its reliable and bug free which is good and has every feature under the sun.
What do you dislike about the product?
Its getting very dated and clunky, kinda Frankenstein looking software now - a result of trying to do too many things over too many years. I'd love to see it re-done from scratch with just the core functionality built better.
What problems is the product solving and how is that benefiting you?
we run sprints and build software and Jira does this for us, its the industry standard.
Clunky Interface
What do you like best about the product?
Gets the jobs done if you just want to track software bugs.
What do you dislike about the product?
Interface is old and clunky to operate but manageable.
What problems is the product solving and how is that benefiting you?
Bug and ticket tracking for an IT group.
Recommendations to others considering the product:
Its fine, if you think the interface is manageable.
Jira Review
What do you like best about the product?
It's very easy for a beginner to quickly learn the basics of Jira. The visual drag and drop features make it easier to use than other project management software I've used in the past. The plethora of plugins greatly expand Jira's abilities. If Jira doesn't do something you need it to, just browse the store and you'll probably find a plugin to fill your needs.
What do you dislike about the product?
The backlog can be quite confusing. Difficult to easily nest tasks under user stories. A lot of the features aren't very intuitive, such as the ability to create filters -- it's hidden away in various menus.
What problems is the product solving and how is that benefiting you?
We use Jira as our project management platform.
Recommendations to others considering the product:
If you're just using Jira by itself, it'll do the trick, but it's extremely bare bones. Utilize the marketplace to find good plugins.
Great tool for keeping track
What do you like best about the product?
Story feature is helpful.
Keeps good track of projects.
Keeps good track of projects.
What do you dislike about the product?
User experience can be improved. Takes a while to learn how to navigate around
What problems is the product solving and how is that benefiting you?
Keeping track of projects and assignees assigned.
Great software for issue tracking
What do you like best about the product?
Great software for issue tracking. Makes the team focused on the project timeline and easy to analyze where we currently are.
What do you dislike about the product?
IMO Jira has a cluttered GUI. It needs to be simplified.
What problems is the product solving and how is that benefiting you?
We mainly use Jira for Issue tracking.
Jira is a great tool for organizing teamwork
What do you like best about the product?
Jira is a great tool for organizing teamwork. It allows us to keep a solid backlog of both our bug and feature tickets for the entire team, while also providing tools to help plan, develop, code and track projects online.
What do you dislike about the product?
The UI is not the nicest at times, and even though it looks good, there are definitely some usability issues. However if you learn to use the keyboard shortcuts everything becomes a lot better
What problems is the product solving and how is that benefiting you?
Jira allows us to keep everyone in communication throughout our sprints and features. It's great for making sure that we can easily have a one stop shop for all of our product planning and development
Recommendations to others considering the product:
It's quite a feature rich piece of software. I would say only consider using jira if you really need it. there are many free or cheap alternatives that will do the job for teams under 10 people. Jira really becomes valuable when you begin to track and communicate tasks accross teams (customer success, marketing, product etc). This is where it shines, and when you should consider it
Great project management tool
What do you like best about the product?
We've been using JIRA for managing a large projects. It provides various tools helping the team projects like personal assignment, work progress etc..
What do you dislike about the product?
Searching the document is one the weak point of the JIRA.
What problems is the product solving and how is that benefiting you?
With JIRA, we can handle large projects - task assignment, Q/A, progress tracking etc..
Best team tool to date
What do you like best about the product?
Drag and drop fileshare, team tagging, relating tickets
What do you dislike about the product?
Still 'feels' complicated in layouts, you still can't truly customize your fields down to just what you need
What problems is the product solving and how is that benefiting you?
Team collaboration on projects, status on work, at-a-glance burndown charts with Agile
Recommendations to others considering the product:
Use the wiki page to document and track business or IT details, if you use Salesforce look into the SFDC integration tool
Used as a business Analyst for a small software company
What do you like best about the product?
I love the application suite and integration between products- (service desk, confluence)
What do you dislike about the product?
sometimes buggy. I’ve had issues in the past with features that stop working like my dashboard filters or search functions.
What problems is the product solving and how is that benefiting you?
Client issues- benefits include integration with service desk.
Recommendations to others considering the product:
Report and track system bugs, easily monitored and quickly resolved.
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