Jira
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user-friendly
What do you like best about the product?
Easy to use, we can create multiple views of the advancement of the project. Like Board, Dashboard, reports.
What do you dislike about the product?
When we purchase additional features, it's based on the number of licenses. It can become very costly.
What problems is the product solving and how is that benefiting you?
Employee involvement in using the tools in an Agile mode. That way, we are saving development time using sprints. Visibility of project progress to the upper management team. Metrics production.
Absolutely the best tool for software projects
What do you like best about the product?
It's a very versatile tool because you can configure it to adapt to the company process.
You have in the same place and linked in between, the business cases, functionalities, requirements, test cases and bugs.
Everything can be categorized and classified.
It can be adapted to an Agile structure.
Manage perfectly multiple projects and multiple users
Allows you to measure the time spent on task, story or epic
High-quality reports with charts
Obviously, you can be linked it with Confluence.
Your client can follow the process of the project with a restricted access
You have in the same place and linked in between, the business cases, functionalities, requirements, test cases and bugs.
Everything can be categorized and classified.
It can be adapted to an Agile structure.
Manage perfectly multiple projects and multiple users
Allows you to measure the time spent on task, story or epic
High-quality reports with charts
Obviously, you can be linked it with Confluence.
Your client can follow the process of the project with a restricted access
What do you dislike about the product?
If Jira is not well configured it can be really a mess, the configuration is complicated and sometimes the companies are not prepared to configure it by themselves.
It's expensive and small companies don't want to afford it.
The big amounts of emails that I receive daily about changes in different stories that I'm involved in some way.
It's expensive and small companies don't want to afford it.
The big amounts of emails that I receive daily about changes in different stories that I'm involved in some way.
What problems is the product solving and how is that benefiting you?
The bugs tracking.
The control of the project status at different levels, I mean, each user can see the project status according to his privileges
Allows a strong release version control and makes it easy the release notes creation.
The control of the project status at different levels, I mean, each user can see the project status according to his privileges
Allows a strong release version control and makes it easy the release notes creation.
Recommendations to others considering the product:
Allows the control of the project status at different levels, each user can see the project status according to his privileges.
This tool control each different need you can have in your projects
This tool control each different need you can have in your projects
JIRA Rules
What do you like best about the product?
A good tool to organize the tasks of a project and a way to control the functioning of a team so that it can be improved week after week.
What do you dislike about the product?
Sometimes it is a complicated tool when creating tasks and adapting them to the computer. Testing is also quite unbearable.
What problems is the product solving and how is that benefiting you?
It can help a lot to organize the teams and thus have a communication between the members of this much more fluid allowing the objectives to be developed with much more success.
Jira could do with improvements
What do you like best about the product?
Collaboration capability. The Epic concept, User-defined workflows.
What do you dislike about the product?
UI/UX - navigation is not intuitive nor well-coordinated across the whole system. It’s cumbersome and functionalities are tucked in very non-obvious places. The query language can be clunky and buggy.
What problems is the product solving and how is that benefiting you?
Collaboration over Product Development and bug tracking. Tracking works and the aim of collaboration is achieved.
A solid, industry standard tool in your agile kit
What do you like best about the product?
JIRA quickly becomes your go-to place for information. It helps the team to stay organised and communicate while cutting down on sending emails.
What do you dislike about the product?
The reporting isn't as good as it could be - burndown doesn't show progress of subtasks for example. Also the UI isn't always very user-friendly.
What problems is the product solving and how is that benefiting you?
JIRA helps our dev team to communicate with the wider business with regards, priorities, progress and size of tasks.
Recommendations to others considering the product:
You get out what you put it - add as much detail as you can bear because it's a really useful place of reference for the future when you can't remember the details of a task or project.
JIRA a great tool to manage your product backlog!
What do you like best about the product?
What I prefer in JIRA is managing the product backlog, it's very easy to create stories, follow their progress and prioritize the product backlog.
The stories can be organized using epics and classified using labels.
There are lots of possibilities of customization such as custom fields, form and workflow and lots reporting.
The integrations with InVision to share mockups in the stories and with Github for the development.
The stories can be organized using epics and classified using labels.
There are lots of possibilities of customization such as custom fields, form and workflow and lots reporting.
The integrations with InVision to share mockups in the stories and with Github for the development.
What do you dislike about the product?
It's a powerful tool but sometimes the administration part is complex and boring.
It could be great to administrate the labels part and remove some not used labels.
It could be great to administrate the labels part and remove some not used labels.
What problems is the product solving and how is that benefiting you?
Backlog prioritization, stories follow-up
Powerful and easy ticket management system
What do you like best about the product?
It's powerful yet versatile. We're managing service desk, projects and even using it a colaboration tool for administrative business areas that have nothing to do with IT processes...
What do you dislike about the product?
Some bugs take quite a long time to be fixed. Even though support team is excelent, I'm still specting some very old bugs to be fixed on a next product release
What problems is the product solving and how is that benefiting you?
Service desk management, project management, ITIL processes managent (problems, changes...), administrative tasks...
As I said, very versatile. Even some departments are using it to keep trak of meetings, agreements and pending department's tasks.
As I said, very versatile. Even some departments are using it to keep trak of meetings, agreements and pending department's tasks.
Recommendations to others considering the product:
Don't reinvent the weel. Marketplace has plenty of plug-ins, workflows and other valuable stuff to fill your needs. Some of them are paid, but chances are you'll probably find a free add on that suits you.
Flexible and flowing tool for IT support management
What do you like best about the product?
Compared to many other IT support management software (like for instance EasyVista), JIRA is natively designed to be easy to use from a web browser, by any user.
Global design is clear and simple; interactive button of links are easy to see and find; additionnal documents in attachments and comments fields are also really visible. Without even knowing JIRA, you can immediately understand where and how you can add information. This point is a real advantage for an ITSM tool (which by definition will be used by all types of users, including non IT users).
Global design is clear and simple; interactive button of links are easy to see and find; additionnal documents in attachments and comments fields are also really visible. Without even knowing JIRA, you can immediately understand where and how you can add information. This point is a real advantage for an ITSM tool (which by definition will be used by all types of users, including non IT users).
What do you dislike about the product?
A problem we met is information sharing in JIRA, especially when it is based on reports (called Filters in JIRA).
It is not easy to share these filters with colleagues; parameters of visibility and availability on these filters need to be more cuztomizable. I know it is possible to access to Popular filters, or Favorite filters, but it should be possible to create groups (or folder) for filters, and share access to a complete folder to a colleague by only few clicks.
It is not easy to share these filters with colleagues; parameters of visibility and availability on these filters need to be more cuztomizable. I know it is possible to access to Popular filters, or Favorite filters, but it should be possible to create groups (or folder) for filters, and share access to a complete folder to a colleague by only few clicks.
What problems is the product solving and how is that benefiting you?
JIRA allows us to access quickly to all current issues/requests/problems/changes. As I added before, the fact it is responsive designed make it possible to be a mobile tool - and we have users on mobile in JIRA.
In our company, JIRA is used for ITSM purpose but also for product management, notably with change request and backlog item request. Using only one tool allows to directly see links between our support activity (issues caused by a missing function in software) and our product management activity (how a new function in software can respond to current issues).
In our company, JIRA is used for ITSM purpose but also for product management, notably with change request and backlog item request. Using only one tool allows to directly see links between our support activity (issues caused by a missing function in software) and our product management activity (how a new function in software can respond to current issues).
Recommendations to others considering the product:
User different types of object (incident, request, change) to customize at best your experience (with various workflows).
Colabarative working for all
What do you like best about the product?
The ability to work on and converse with multiple people on a central location for our problem recording. Being able to see all contributers notes and fixes has a huge advantage over traditional software
What do you dislike about the product?
Sometimes the website is a little slow and the buttons dont work as well as they should, but this could be due to where it is hosted
What problems is the product solving and how is that benefiting you?
Being able to centralise any problems or defects with our software and record any changes that are made or suggestions that people make.
Recommendations to others considering the product:
Try the product first before you buy to make sure it is able to track all your needs.
Perfect project management software for our needs
What do you like best about the product?
Its an incredibly simple and intuitive user interface and work flow. Also love the fact that we can use it accross multiple different teams (from marketing to engineering)
What do you dislike about the product?
Sometimes the back and forth between the kanban boards and individual projects can be annoying and projects sometimes end up "hidden" on the kanban board.
What problems is the product solving and how is that benefiting you?
Biggest thing is interteam project management but also cross team visibility into projects - making it easy to manage projects with multiple stakeholders from different teams.
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