Jira

Atlassian

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External reviews

7,544 reviews
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    Shammir B.

Smooth Integrations for Collaboration, but a Steep Learning Curve and UI/UX Issues

  • May 17, 2026
  • Review provided by G2

What do you like best about the product?
I also appreciate how smoothly it integrates with development tools like GitHub, Bitbucket, CI/CD pipelines, and communication platforms. This makes it easier for teams to collaborate efficiently and maintain transparency throughout the entire development lifecycle.
What do you dislike about the product?
steep learning curve and bad UI/UX,overly complex and heavyy
What problems is the product solving and how is that benefiting you?
Project management and ticketing system


    Eeshan S.

Great UX, Powerful JQL Filters, and Helpful AI for Writing User Stories

  • May 16, 2026
  • Review provided by G2

What do you like best about the product?
The UX is very good, especially with the new UI changes. The filters and JQL capabilities make the tool easy to search for almost anything, although there is a learning curve. The integration with Slack and other tools is interesting and helps share stories and information snippets, making it easier for users to understand key details without actually opening the page. Performance is decent, and onboarding is also easy. The AI support while writing user stories is quite good as well. The new AI assistant can find tickets that are relevant, but it can be difficult to find what you need sometimes. Overall, the ROI of the tool is good.
What do you dislike about the product?
There isn’t an easy way to review previous sprints, especially for people who don’t have access to reports. The reports that are available feel very generic and don’t allow for customization.
What problems is the product solving and how is that benefiting you?
Project management tool to help streamline the processes specially with the way it organize the work backlogs. This is a industry standard tool and it is very good


    Computer Software

Easy Step-by-Step Updates That Keep Story Progress on Track

  • May 16, 2026
  • Review provided by G2

What do you like best about the product?
It’s easy to update each step of your work, and it helps you track the progress of a story as you go.
What do you dislike about the product?
The UI could be improved. At times, it’s hard to understand what information should be entered in a field.
What problems is the product solving and how is that benefiting you?
I don’t have to remember every detail of the bugs I’ve fixed or all the work I’ve done. Jira lets me look back and review everything whenever I need to.


    Roger V.

Stay Up to Date on Client Issues and Comments with Ease

  • May 15, 2026
  • Review provided by G2

What do you like best about the product?
Great way to stay up to date on issues or comments from clients. Also creates a sense of accountability.
What do you dislike about the product?
UI/UX is a bit cumbersome and overpopulated.
What problems is the product solving and how is that benefiting you?
Tracking of issues and accountability


    Aadish O.

Industry standard for a reason-and a cost

  • May 15, 2026
  • Review provided by G2

What do you like best about the product?
It integrates with everything your stack uses. Even when you hit 50+ people across multiple teams, Jira is the rare tool that does not collapse. The filtering, custom workflows and permission systems actually work at scale.

The reason it has an upper hand is because, it can handle hundreds of users and complex workflows without the system breaking. Also tracks every change for accountability
What do you dislike about the product?
It has a steep learning curve. The kind where, even after months, people still can't find the basic features. The UI is a maze of nested menus, and simple tasks require knowing which of 3 places to click.

Performance is genuinely sluggish, not suitable for small teams. Jira is known for spam notifications. People can tune them but even that is a bit tedious to do, so they just learn to ignore them.

Also, the mobile app is barely functional
What problems is the product solving and how is that benefiting you?
With Jira, managers get real time visibility without interrupting people. Every change is logged with timestap and names. When a feature breaks in production and leadership asks the reason for shipping the feature, you have receipts as proof.

When 4 teams need to ship together, version tracking and release planning prevent distasters. It links deployments to the tickets that went out.


    Soni B.

Jira Simplifies Project Tracking and Team Collaboration

  • May 15, 2026
  • Review provided by G2

What do you like best about the product?
One of the most helpful aspects of Jira is its ability to efficiently track, manage and organize tasks, bugs, and project progress in one place.
The major upsides of using Jira include improved team collaboration, better workflow visibility, customizable boards, real-time progress tracking, and seamless integration with development and testing tools.
What do you dislike about the product?
One downside of using Jira is that the UI can feel cluttered and difficult for new users to navigate. Setting up workflows, dashboards, and integrations may require extra time and training. Jira can also become slow with large projects, and managing notifications or permissions can sometimes reduce overall productivity.
What problems is the product solving and how is that benefiting you?
Jira helps solve project tracking, task management, and team collaboration challenges by providing a centralized platform for workflows, bug tracking, and sprint planning. It improves visibility into project progress, enhances team productivity through integrations and automation, and supports better decision-making with reporting and dashboards. The ROI is valuable as it reduces manual tracking efforts and improves delivery efficiency. Jira's AI-powered suggestions and smart features also help streamline issue management and prioritization.


    Aditya R M.

Great for Tracking Work and Story Points

  • May 15, 2026
  • Review provided by G2

What do you like best about the product?
Well a good place to know all the work you have done and the story points accumulated, and can back and check them all.
What do you dislike about the product?
Nothing really least helpful, the ui could be a better a bit more clean and easier to navigate.
What problems is the product solving and how is that benefiting you?
Let's me know the amount of work I have done.


    Shashank K.

Highly Customizable Issue Tracking for Agile Teams

  • May 14, 2026
  • Review provided by G2

What do you like best about the product?
Customization: It’s highly configurable, allowing teams to adapt workflows to their specific needs. Issue Tracking: It offers a central platform for organizing, tracking, and prioritizing tasks, bugs, and other issues. Agile Management: It’s widely regarded as a strong tool for planning and managing projects using Scrum and Kanban methodologies. Collaboration: Jira helps connect teams and move work away from disorganized spreadsheets and email threads, keeping everything in one place.
What do you dislike about the product?
The interface can feel overwhelming for new users, and there’s a steep learning curve when it comes to mastering the more advanced configurations and workflows.
What problems is the product solving and how is that benefiting you?
Jira solves critical business problems related to project management, team collaboration, and workflow inefficiency by providing structured issue tracking, Agile framework support (Scrum/Kanban), and customizable workflows


    Anwesh Patro 2.

Powerful Agile Tool, But Steep Learning Curve

  • May 14, 2026
  • Review provided by G2

What do you like best about the product?
The thing I keep coming back to is the custom workflows. Once you've set them up just right for your team, it kind of clicks — like, this is exactly how we work, and now the tool actually reflects that. It stops feeling like you're bending your process to fit the software and starts feeling like the software finally gets you.
What do you dislike about the product?
Ugh, the performance. It can be so sluggish sometimes you click something and just sit there waiting. When you're in a flow and trying to quickly update a few tickets, that lag is genuinely frustrating.
And the configuration is a beast. Like, it's powerful, don't get me wrong, but there's a point where you just want to do something simple and you end up three menus deep wondering how it got this complicated.
What problems is the product solving and how is that benefiting you?
The biggest thing is just keeping everyone on the same page. Before having a proper tool like Jira, it's that classic mess of stuff falling through the cracks — someone thinks a ticket is done, someone else thinks it hasn't been started, and nobody really knows what the priority is. Jira puts all of that in one place, which sounds simple but makes a huge difference day to day.


    Anshuman M.

Jira Makes Task Assignment Fast and Effortless for Large Teams

  • May 14, 2026
  • Review provided by G2

What do you like best about the product?
With Jira task assignment to a large team is pretty easy and quick. You can even add tags confirming the task status with a single click. Highly recommended for an active team.
What do you dislike about the product?
If the team is large then assigning task to every team member manually may takes some time. Hence, the assigner needs to be focused and quick in order to save time.
What problems is the product solving and how is that benefiting you?
I was a part of a team which was given tasks after every short while. Jira made it really easy for every team member to provide real time updates to the manager and other members with various tags and other features.