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Fantastic Features with Easy Setup
What do you like best about the product?
I use WebEngage for day-to-day operations in retention marketing, including lifecycle management journeys, retargeting, events tracking, and data analysis. I appreciate its easy-to-use UI UX, especially the clear dashboards that help with cohorting analysis. I like Live segments because they offer a lot of functionality in creating a perfect chunk of users to target and drive conversions. The funnels feature is great for understanding where users drop off so I can retarget effectively to reduce leakage. The cohort analysis is helpful for understanding trends and taking necessary actions. The initial setup was quite easy without any complications, thanks to the cooperative support team.
What do you dislike about the product?
List segments. The new rollout feature is not at all feasible to use. The earlier UI was pretty easy to navigate and use, which was same as live segments but currently, the new version is not easy to navigate.
What problems is the product solving and how is that benefiting you?
I use WebEngage to effectively reach users, with an easy-to-use UI for cohort analysis and clear dashboards. It helps by using live segments, funnels, and cohort analysis to target, understand user drop-off points, and follow trends for necessary actions.
Feature-Rich and Easy for New Users
What do you like best about the product?
The tool itself has many features that help even new users access it easily.
What do you dislike about the product?
The GC team seems very demotivated. They’ve said that a client emergency is not their emergency, which is disappointing and makes it hard to rely on them when urgent issues come up.
What problems is the product solving and how is that benefiting you?
All communication is in one place, and adding BigQuery also makes it a more reliable platform.
Unified Data & Automated Journeys That Boost ROI
What do you like best about the product?
We’re able to integrate our data from multiple platforms into one place which us retarget our existing users more effectively and efficiently, while also keeping a close eye on ROI.
Earlier, our data was scattered across different platforms and we were operating across multiple channels. This increased a lot of manual effort. After using WebEngage, our journeys are now automated, which has reduced manual work significantly and made execution much smoother.
Earlier, our data was scattered across different platforms and we were operating across multiple channels. This increased a lot of manual effort. After using WebEngage, our journeys are now automated, which has reduced manual work significantly and made execution much smoother.
What do you dislike about the product?
As of now, there’s nothing specific that stands out as a dislike. We’re exploring different features of the platform, and overall the experience has been quite useful and promising.
What problems is the product solving and how is that benefiting you?
Help us to centralize user data from multiple platforms, which reduce our manual efforts and we are able to create multiple automated journey for retarget right user at right time
Webengage Makes Cohort Analysis & Intelligent Timing a Retention Booster
What do you like best about the product?
Webengage has been really helpful in analysing our cohorts and their behaviour. Its intelligent timing feature has been an added bonus, and it has helped us improve our retention numbers.
What do you dislike about the product?
Sometimes the data around control group is not proper, certain metrics around rcs campaigns are incorrect
What problems is the product solving and how is that benefiting you?
Cohort wise analysis and then accordingly planning a campaign is helping me
The Best Platform for Customer Analytics Insights
What do you like best about the product?
It is the best platform to understand customer analytics, that's the main thing which I like about WebEngage. They have good customer support and they are very easy to integrate with all the apps.
What do you dislike about the product?
It takes a bit longer time to create customer segments, sometimes i end up waiting 15-30 minutes (depends on the customer base) to create a customer segment and download it.
What problems is the product solving and how is that benefiting you?
It is giving a detailed breakdown of customers database into multiple micro segmentation, which is helpful for us to understand our customers better.
User-Friendly Interface and Effortless Campaign Management
What do you like best about the product?
UX/UI is very friendly.
Can see all the details of campaigns in one place.
Campaign excuation is very easy
customer support is good
Can see all the details of campaigns in one place.
Campaign excuation is very easy
customer support is good
What do you dislike about the product?
Webengage has so many Features, Which many users are aware off.
They need to educate users about it.
They need to speak more about there product
They need to educate users about it.
They need to speak more about there product
What problems is the product solving and how is that benefiting you?
Journeys are the main features that I was using WebEngage for
WebEngage
What do you like best about the product?
New AI enhancement and AI based on product specially CDPx, Analytics, and WebEngage Black .
What do you dislike about the product?
Beta feature are not unlocked for us in dashboard
What problems is the product solving and how is that benefiting you?
Beta Feature are not enabled for us
User-Friendly Interface and Outstanding Support
What do you like best about the product?
I appreciate the user-friendly interface and the quick, responsive support.
What do you dislike about the product?
At the moment, nothing specific comes to mind, but I am interested in finding a more affordable alternative to Sinch.
What problems is the product solving and how is that benefiting you?
We have implemented some automated journeys that help reduce our reliance on agents for follow-ups, while also ensuring that there are no missed follow-ups and that business revenue remains unaffected.
Outstanding Support and Game-Changing AI Features
What do you like best about the product?
Super responsive CS team. The new AI opportunities feature helped us figure out gaps in our GTM strategies.
What do you dislike about the product?
Nothing much, we could definitely change the fonts though!
What problems is the product solving and how is that benefiting you?
Right place, right time works like a charm - especially in a quick commerce setting like ours - WE enables it for us
Effortless Integration and Powerful Features for Developers
What do you like best about the product?
The Ease of Integration is a lifesaver. It’s incredibly developer-friendly: I just added the SDK dependency, created a single helper class to wrap the initialization, and that's it. The service handles event flushing and data syncing flawlessly in the background. The Ease of Use of the dashboard is also great for debugging; I can verify if the events I'm triggering in code are actually reaching the server in real-time. The Number of Features - especially the journey designer - saves me from writing complex backend logic to manage user states. I use this product frequently to monitor my app's event traffic
What do you dislike about the product?
The Ease of Implementation gets a bit tricky when customizing advanced UI elements. While the basic integration is smooth, styling the in-app notifications to match my app’s theme took some guesswork and wasn't straightforward. Customer Support is decent, but sometimes they struggle to answer deep technical queries regarding the SDK internals quickly. I also feel the documentation could be better for edge cases.
What problems is the product solving and how is that benefiting you?
WebEngage solves the headache of building and maintaining a custom notification infrastructure. As a developer, I don't want to write cron jobs or maintain a separate microservice just to send emails and push notifications based on user behavior. It benefits me by abstracting all that complexity: I just call a function to log an event like "Cart Added," and the platform handles the rest ~ retries, offline syncing, and delivery logic flawlessly. It literally allows me to focus on coding core product features rather than worrying about the plumbing of user engagement.
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