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Great marketing platform
What do you like best about the product?
The dashboard structure is great and the new features added over the past year have been of good use.
What do you dislike about the product?
Support and the TAT for solving customer issues needs to improved
What problems is the product solving and how is that benefiting you?
As a consumer centric company, performing marketing is a tidious task managing different platforms at the same time. WebEngage has made it possible to do all type of marketing communication from a single place. We have been actively using WebEngage for sending out various type of push notifications and whatsapp campaigns related to multiple events, special products for seniors and travel packages.
A great product to drive engagement and retention
What do you like best about the product?
The product has almost all the channels that are required to keep our customers engaged. The journey builder is easy and fun to use
What do you dislike about the product?
Post-purchase customer support could be better. We are on the paid customer success plan and more often than not we feel that the team could be much more responsive
What problems is the product solving and how is that benefiting you?
We run a digital business in which engaging with our customers in a time-bound manner with personalized content based on customer action is critical for our success. WebEngage helps us with events driven digital intervention that helps us achieve business goals
All the website use cases to manage the customer at one stop.
What do you like best about the product?
Ease of doing things, everything is there in simple manner which helps us in managing the customer data.
What do you dislike about the product?
As such no big downside, but every report should be there on the dashboard but in some cases we have to take help of support team, which is always active.
What problems is the product solving and how is that benefiting you?
Webengage is helping us in managing large set of user data by recording all of there details, we can use customer behaviour and all that to get the output that we desire.
Best Platform to build personalized experiences for your customers
What do you like best about the product?
WebEngage now helps to leverage AI to deliver more impactful campaigns specifically through compelling content creation which is tedious usually. Also, love that it not only creates content but also makes it relevant to the platform and suggests content recommendation accordingly.
What do you dislike about the product?
I think the user interface could be improved; I’ve seen new users struggle to navigate the platform.
What problems is the product solving and how is that benefiting you?
multichannel appraoch
Great tool for building journeys
What do you like best about the product?
Good interface to create journeys and get the best cross sell from users.
What do you dislike about the product?
It's prett expensive, specially when a startup scales.
What problems is the product solving and how is that benefiting you?
Setting up user journeys is easy on webengage and enables anyone without query writing skills to create cohorts.
Webengage changed retention marketing
What do you like best about the product?
The analytics dashboard of email and SMS campaigns give a clear understanding of what works and what doesn't.
What do you dislike about the product?
- There is no option to filter events under a user's profile.
- There is no search bar for email templates
- There is no search bar for email templates
What problems is the product solving and how is that benefiting you?
Webengage helped in simplifying automations and it is responsive.
Perfect Experince
What do you like best about the product?
It is so easy to make marketing campaigns.
What do you dislike about the product?
I think nothing expebt trying to make flows is sometimes not easy.
What problems is the product solving and how is that benefiting you?
I think sometimes the reaching campaigns SMS.
Best Retention marketing tool
What do you like best about the product?
Has the best customization for creating Journeys. It is ver user friendly. All my clients use the same tool, due to this i never had the opportunity to explore other tools.
What do you dislike about the product?
It takes a lot of time in creating segments.
Sometimes, the events for the tool appear very late than it has occured.
Sometimes, the events for the tool appear very late than it has occured.
What problems is the product solving and how is that benefiting you?
It is very user friendly. We can easily create any automations without any trouble. It has facilities like Frequency capping,Control Grouping, A/B testing, Coversion Tracking.
Great usability with power packed features
What do you like best about the product?
Being able to setup custom journeys is definitely the best part for me.
What do you dislike about the product?
It has sometime been hard to get in touch with the support team to resolve queries
What problems is the product solving and how is that benefiting you?
Easily send out personalised journeys to users on our mobile application based on user actions.
One of the best tools to go for
What do you like best about the product?
One of the best Customer realtionship management tool to use in the market. It is also very economically priced which makes it good forsmall and mid sized companies.
What do you dislike about the product?
Although it is a very convenient to use but the report are not very detailed as compared to the other platforms. It would be better if we could track customer journey in a more deeper manner
What problems is the product solving and how is that benefiting you?
We are getting a top-notch product at a very convenient pricing. Secondly it has seamless automated end-to-end customer journey management system which makes it user friendly
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