WalkMe DAP
WalkMeExternal reviews
543 reviews
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Essential for Onboarding and Targeted Communication
What do you like best about the product?
I find WalkMe easy to use and appreciate how it helps users on the go. It's great for onboarding users to our company's systems and provides communication at the right time to the right user. I also like its targeted communication feature which is very useful when implementing change management.
What do you dislike about the product?
WalkMe could improve the browser update tracking and proactivity in pointing potential issues and their potential solutions.
What problems is the product solving and how is that benefiting you?
I use WalkMe for onboarding users, ensuring communication at the right time, and managing change. It helps users in real-time while they're performing tasks.
Strong Partnership That Drives Learning, Adoption, and Engagement
What do you like best about the product?
The partnership and collaboration have helped us deliver a strong user experience and make the learning, adoption, and engagement journey a success.
What do you dislike about the product?
The pricing model can be challenging for large, decentralized companies, making it difficult to secure the necessary budgets to expand and scale.
What problems is the product solving and how is that benefiting you?
We’re a company in constant change—scaling and continually improving our technology—so it’s important that we help users keep up as the business and our tools evolve. WalkMe has helped us meet that need, not only by supporting digital adoption, but also by giving us room to explore additional ways to complement the user journey. As new features and products continue to roll out, it helps us close gaps and deliver a more holistic solution that can support different areas while still reinforcing the overall cycle.
WalkMe’s Flexible, Enterprise-Ready Digital Adoption with Powerful Analytics
What do you like best about the product?
WalkMe stands out for its robust digital adoption capabilities and overall flexibility. Being able to build highly customizable in-app guidance, paired with strong analytics and segmentation, helps us proactively support users and tackle adoption challenges at scale. It also integrates smoothly into complex enterprise environments, making it easier to standardize processes and reduce user errors.
What do you dislike about the product?
While WalkMe is a powerful platform, the initial setup and configuration can be complex and come with a learning curve, especially for more advanced use cases. Creating, updating, and maintaining content also takes time and requires careful testing to keep everything accurate as the underlying applications change. In addition, some features are advanced enough that they may require dedicated administrative effort to manage effectively.
What problems is the product solving and how is that benefiting you?
WalkMe helps us address challenges like low user adoption, complex workflows, and an overreliance on training and support. With real-time, in-app guidance, it reduces confusion and mistakes while helping ensure processes are followed consistently. For our organization, this has translated into higher user productivity, faster onboarding, and fewer support tickets, which in turn lets teams spend more time on higher-value work.
WalkMe Makes Complex Apps Easy to Master
What do you like best about the product?
The primary value of WalkMe is its ability to bridge the gap between a complex software interface and what end users are actually trying to accomplish. It acts like an invisible “expert layer,” guiding people through advanced features without forcing them to leave the application.
In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business.
In practice, WalkMe can shift an application from being a “tool the user has to learn” into a “solution that teaches the user.” That change supports higher retention, faster incident response for the client, and measurable growth for the business.
What do you dislike about the product?
WalkMe does a great job of making the creation of content easy. The maintenance, even with Deep UI and Ai capabilities, remains difficult. This can vary depending on the application it is applied to.
What problems is the product solving and how is that benefiting you?
As a SaaS company, we've got various programs that lean on WalkMe to include, product updates, NPS survey, onboarding for low/no touch clients, webinar announcements, and upsell campaigns.
No-Code Drag-and-Drop Flows That Make Feature Adoption Easy
What do you like best about the product?
It is no code application, we can just drag and drop and build the interactive flows and add the tooltips when ever required and when some new features are announcements needs to be added then we can create a flow for it and publish it to users so that they got to know how to use and we have been using it to help the users learn about the feature and we have added the pdfs to the smart walk throughs we made and we use it for announcing the some important information like this environment will be down something like that.
What do you dislike about the product?
It is very costly compared to the other products which provide the similar features for example the what fix and it is sometime cause the performance degradation during the load testing and it should be responsive and give flexibility to change the inbuilt html and well rather then the css.
What problems is the product solving and how is that benefiting you?
It is using as a guide to the users
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
To take the survey quaterly to check the NPS score
To handle the user queries rather then raising the tickets as for every feature we have smart walk through enabled.
A Powerful Digital Adoption Platform for Seamless User Experience
What do you like best about the product?
I like WalkMe for its intuitive in-app guidance that helps users quickly understand and complete tasks without external training. It improves user adoption, reduces errors, and enhances overall productivity by providing real-time, step-by-step support within the application.
What do you dislike about the product?
There is very little to dislike about WalkMe, as it is a well-designed and effective platform. Any minor challenges are mainly related to the initial learning curve, which is understandable given the depth of features it offers and becomes manageable with regular use.
What problems is the product solving and how is that benefiting you?
WalkMe solves the challenge of low user adoption and lack of in-application guidance by providing real-time, step-by-step support within the software. This helps users complete tasks accurately without relying on extensive training or support, resulting in improved productivity, reduced errors, and a smoother overall user experience.
Clear In-App Guidance and Analytics That Accelerate Onboarding
What do you like best about the product?
WalkMe helps users get things done inside the application without needing external training or constant support. The in-app guidance, walkthroughs, and tooltips are clear and contextual, which reduces mistakes and speeds up onboarding. The analytics are especially helpful to see where users drop off or struggle, so we can fix workflows instead of guessing. Once it’s set up properly, it delivers consistent value across teams.
What do you dislike about the product?
There is a learning curve when building advanced flows or handling complex use cases. Initial setup and customization can take time, especially for large applications with many paths. Some features feel powerful but require training to use efficiently. Pricing can also feel high for smaller teams if they don’t fully use the platform.
What problems is the product solving and how is that benefiting you?
WalkMe reduces user confusion, lowers support tickets, and shortens onboarding time. Instead of relying on documentation or live training, users get guidance exactly when they need it. This improves adoption of new tools, reduces errors, and helps teams stay productive without constant hand-holding.
Simple, Effective, and User-Friendly for Training Needs
What do you like best about the product?
I like that WalkMe is simple to use and easy to build on. It has a great interface that makes learning in the flow of work really effective. Since it overlays on our platform and is on demand, it allows us to create natural prompts. Customers and employees can engage with it whenever they feel stuck, which reduces calls to customer support and improves our NPS score. The initial setup was simple, easy, and user friendly.
What do you dislike about the product?
N/A
What problems is the product solving and how is that benefiting you?
I use WalkMe for customer and employee training, enhancing product adoption, knowledge, usage, and retention. It's simple to build, overlays naturally on our platform, and reduces support calls, boosting our NPS score.
Intuitive Platform with Powerful Customization and Seamless User Guidance
What do you like best about the product?
Smooth user guidance & automation. Intuitive platform with powerful customization to drive user adoption and reduce training effort.
What do you dislike about the product?
Occasional performance lag and complex setup for advanced customizations.
What problems is the product solving and how is that benefiting you?
WalkMe solves the problem of low user adoption and high training dependency by guiding users directly inside applications like SAP Ariba and SuccessFactors. It reduces errors, support tickets and onboarding time. For me, it enables faster deployments, better engagement and smoother change management across teams.
Empowering users, one click at a time.
What do you like best about the product?
WalkMe combines intuitive usability with powerful features and seamless integration, supported by excellent customer service, making it a key driver for efficient digital adoption.
What do you dislike about the product?
Customizing complex workflows may require extra effort or support, especially for large-scale deployments and teams may need dedicated training to use all features effectively.
What problems is the product solving and how is that benefiting you?
WalkMe transforms complex tools into simple, guided experiences- showing users exactly what to do, right when they need it. The result? Less frustration, faster learning, and far fewer "how do I do this?" messages. For me, it has completely changed how we onboard and train users, providing real-time guidance, smart automation, and actionable insights that make my workflow smoother and more efficient.
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