WalkMe DAP

What do you like best about the product?

The guidance is easy to follow, and it helps me discover changes in the software faster and more effectively, instead of having to ask colleagues.

What do you dislike about the product?

Not much to add, since it’s useful for any employee who needs to clarify doubts or get quick answers.

What problems is the product solving and how is that benefiting you?

Maintenance information shared with a larger population, with segmentation for specific countries and translations where needed. I also like the smart tips that help keep messages crisp, along with the smart walk-through that provides clear, step-by-step guidance.

What do you like best about the product?

The most valuable aspect of WalkMe is how it helps guide our employees in supporting our customers. It provides real-time assistance, making it easier to resolve issues quickly and improving our overall ability to deliver great customer support.

What do you dislike about the product?

One opportunity we see for WalkMe is the ability to tag items with specific labels, making it easier to filter and organize WalkMe content, especially for audits and overall management.

What problems is the product solving and how is that benefiting you?

One key problem it helps solve is guiding our employees through specific ticketing procedures. This has helped reduce call times, allowing us to assist our customers more quickly and efficiently.

What do you like best about the product?

Building content has improved a lot over the years, and the certification training is excellent. Support is always quick to respond, and the telemetry data is very versatile and easy to access, especially with AWS integrations.

What do you dislike about the product?

I’ve had some issues with the Salesforce Shadow DOM community setup, but support has continued to work through them with me.

What problems is the product solving and how is that benefiting you?

Product telemetry dashboards, onboarding, and in-app customer enablement.

What do you like best about the product?

It makes process / doing tasks much easier to follow with WalkMe solution built on top of a platform. It can be guidance for onboarding or a simple smart tip that provides helpful information on the go.

What do you dislike about the product?

Although not really what you'll consider as a dislike per se, but since WM is a layer-based solution, meaning it heavily depends on page load and some other factors, sometimes it can be a miss or hit kind of thing. But I think this is where WM shines as you can adjust the solution as you see fit to avoid this kind of challenges from happening.

What problems is the product solving and how is that benefiting you?

It can solve a lot of challenges depending on the requirement, be it minimizing ticket filing, making sure users are able to follow a training guide or simply providing on the go information via smart tips, the value outweighs some of its limitations by minimizing cost, preventing user errors and so on.

What do you like best about the product?

the navigator and editor , how intuitive it is with tany software

What do you dislike about the product?

no significant downsides, but could have more creation guides

What problems is the product solving and how is that benefiting you?

user guidance and training

What do you like best about the product?

Easy to create demos and walkthroughs for guidance

What do you dislike about the product?

Shows error sometimes and lags within the system

What problems is the product solving and how is that benefiting you?

It helps in implementing ERP

What do you like best about the product?

It is an excellent tool that enables us to integrate a wide range of content formats including videos, user flows and articles into platforms to help with user adoption and improve onboarding.

What do you dislike about the product?

Managing and maintaining a large number of guides requires proper dedication to ensure content is always up to date as processes change.

What problems is the product solving and how is that benefiting you?

The easy to consume walkthroughs and in-app guides significantly reduces dependency on external documentation, improves product adoption and reduces training effort.

What do you like best about the product?

It has a great interface, and the customer support team is responsive and helpful.

What do you dislike about the product?

Nothing to report as of yet—the platform has been great so far.

What problems is the product solving and how is that benefiting you?

We create modern, responsive guides for our users.

What do you like best about the product?

Easy to integrate. Real-time, in-app guidance provided. Ease of development.

What do you dislike about the product?

Too many settings and advanced settings related factors which make it challenging to have control over the design / development elements.

What problems is the product solving and how is that benefiting you?

WalkMe is helping us to create end-user training materials.

What do you like best about the product?

Coming from an implementation partner background having built and deployed WalkMe across both SAP and non-SAP ecosystems the thing that stands out most is how genuinely platform-agnostic the Builder is. Whether you're working on SAP SuccessFactors, S/4HANA Fiori apps, Salesforce, or a custom-built web application, the core building experience stays consistent. That matters a lot when you're context-switching between client projects regularly.
The Rules Engine is where WalkMe really earns its keep. Being able to conditionally trigger Walk-Thrus, Smart Tips, or ShoutOuts based on URL patterns, element visibility, user attributes, or data from the host application gives you an almost surgical level of control. On SAP Fiori deployments especially, where the DOM can be notoriously dynamic and components render asynchronously, the ability to fine-tune selectors and add fallback conditions has saved more than a few go-lives.
Segmentation is something every implementation partner should be leaning on heavily. Across multi-role SAP deployments say, a SuccessFactors HCM rollout where you have HR admins, managers, and employees all hitting the same platform being able to serve entirely different content experiences without maintaining separate deployments is a significant efficiency gain. Clients appreciate not having to manage role-based content manually post-handoff.
The WalkMe Analytics (Insights) has genuinely changed how I present ROI to clients. Being able to show them a funnel of where users are dropping off mid-walkthrough, which steps are being replayed, and which onboarding flows have the highest completion rates that's a conversation starter. It moves the discussion from "did users watch the training?" to "here's exactly where adoption is breaking down."
One thing I didn't fully appreciate until a few projects in the Editor's CSS customization and balloon theming capabilities are far more flexible than they first appear. For clients with strict brand guidelines, being able to match WalkMe UI components closely to the host application's design system makes the guidance feel native rather than bolted on. That's made a real difference in end-user acceptance.

What do you dislike about the product?

The most consistent frustration across projects has been content fragility after platform updates. SAP releases quarterly updates, Salesforce has its seasonal releases, and almost every major update has the potential to break selectors, shift element IDs, or re-render components in a way that quietly kills a Walk-Thru. As an implementation partner, this creates an unplanned maintenance cycle that clients don't always budget for. WalkMe has improved its selector resilience over time, but it's still an area that needs attention especially on SAP Fiori, where dynamic rendering makes stable element targeting genuinely difficult.
The Builder's learning curve is steeper than it looks during the sales demo. For straightforward Walk-Thrus it's approachable, but once you get into the Rules Engine, multi-condition segmentation, URL regex patterns, and JavaScript-based customizations, the complexity adds up fast. Handing over a well-built WalkMe environment to a client's internal team post-implementation is always a challenge the gap between "someone who can maintain basic content" and "someone who can actually build confidently" is wider than it should be. Better structured in-app guidance within the Builder itself would help significantly.
The Insights analytics, while useful, hits a ceiling fairly quickly for clients who want meaningful custom reporting. Out of the box you get completion rates and step-level drop-offs, but building anything beyond that requires either exporting data or additional investment. For clients who are already paying a significant licensing fee, the expectation is that deeper analytics should be more accessible natively.
Finally and this is more of a structural concern WalkMe's licensing cost makes it a hard conversation with mid-market clients. The value is real, but the entry price means it's often positioned as a large-enterprise tool, which limits how broadly implementation partners can recommend it.

What problems is the product solving and how is that benefiting you?

The core problem we kept running into across clients regardless of whether the platform was SAP SuccessFactors, S/4HANA, or a non-SAP web application was the same: organizations would spend heavily on software licenses and implementation, go live, and then watch adoption stall. Users would either revert to old habits, flood the helpdesk with basic queries, or simply avoid the parts of the system they weren't comfortable with. The software was live, but it wasn't really being used.
WalkMe directly addresses that gap. A few patterns we've seen repeatedly across engagements:
Helpdesk ticket volume. We had a client running a SuccessFactors HCM rollout across multiple geographies. In the first month post-go-live without WalkMe, their HR helpdesk was logging a high volume of repetitive process queries password resets aside, most tickets were "how do I complete my appraisal" or "where do I submit a leave request." After deploying targeted Walk-Thrus and Smart Tips for the top ten recurring queries, that category of tickets dropped noticeably within six to eight weeks. The support team was able to refocus on actual system issues rather than hand-holding.
Training shelf life. The old model of pre-go-live training classroom sessions, recorded videos, PDF job aids has a short shelf life. Users retain very little by the time they actually need to perform a task in the system. WalkMe shifts guidance to the moment of need, inside the application, which is where it actually lands. Clients who previously ran three-day training programmes before every major release cycle have been able to scale that back significantly.
Faster onboarding on complex SAP environments. On S/4HANA Fiori deployments particularly, new users coming from older SAP GUI environments face a real adjustment. Role-specific Walk-Thrus that guide users through their most critical daily transactions have cut down the time it takes for new hires to reach operational confidence what previously took four to six weeks of shadowing and super-user support has compressed noticeably for clients who've invested properly in their WalkMe content.
From a partner delivery perspective, WalkMe has also given us a stronger post-go-live value proposition. Rather than the engagement ending at cutover, we can offer an ongoing adoption layer that keeps us relevant through hyper-care and beyond. That's changed how we structure some of our implementation contracts.
The measurable outcomes vary by client and scope, but the directional benefit is consistent lower support burden, faster user competency, and a better return on the underlying software investment.