WalkMe DAP
WalkMeExternal reviews
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WalkMe Setup in Production Environment
What do you like best about the product?
Easy to use and to apply changes as needed
What do you dislike about the product?
So far with my limited experience, I'm not liking how the WalkMe Smartips may move around screens depending on the resolution.
What problems is the product solving and how is that benefiting you?
Haveing had too many issues at this point. Some unexpected results have occured that I can fix on my own. But some needed a WalkMe rep.
Make the most of your IT investments with WalkMe
What do you like best about the product?
WalkMe's combination of analytics and solutions gives customers a powerful tool to understand their users, to provide users just-in-time support right at their points of need, and to see higher & faster adoption rates. The product itself is also easy to learn, use, and scale throughout multiple applications.
What do you dislike about the product?
When building solutions, the "select-element" function is still not as reliable as using jQuery. However, "select-element" is still the preferred and recommended choice by WalkMe. Though jQuery may be more time consuming and harder to learn, I often go against this WalkMe recommended choice in order to provide the best solution possible for my fellow builders and users. I'd rather train builders on jQuery and have an absolutely reliable solution for the user.
What problems is the product solving and how is that benefiting you?
WalkMe is giving product and program managers a route to faster user adoption of their new software and software changes. WalkMe's analytics provide insights into user behavior and helps alleviate the tedious tasks normally associated with identifying user pain-points, roadblocks, and barriers. The data doesn't lie, therefore when properly interpreted, leaders can begin utilizing WalkMe's solutions to address issues such as incomplete user onboarding, low feature adoption, data entry errors, and other user knowledge issues. These are just a few of the issues WalkMe addresses for me daily as I help my clients create their digitial adoption strategy, identify their needs, build solutions, and constantly review and iterate.
A Review of WalkMe from an Admin's Perspective
What do you like best about the product?
As an admin overseeing our organisation's MIS, WalkMe has been invaluable. It's my own UI on top of a third party application. Setting it up took some effort, but with WalkMe's support, we got everything running smoothly. It's now an essential part of our platform that helps our users navigate new or complex processes. WalkMe has become a go-to solution for navigating users through our daily processes.
What do you dislike about the product?
The main issue is when the third party website changes and I need to reconfigure WalkMe walk-throughs to cater for the changes.
What problems is the product solving and how is that benefiting you?
WalkMe gives my company it's own UI on top of a third party platform. We use that to notify our users about updates to the platform, operational changes, and give them general tips & tricks on their daily productivity.
Using WalkMe for Travel
What do you like best about the product?
There are many functions that can be used to point out different things or walk thru the workflow.
What do you dislike about the product?
Some of the smart tip features do not interact well with the UI all of the time.
What problems is the product solving and how is that benefiting you?
Newer travel agents can be guided by WalkMe instead of having to look in various resources.
WalkMe has successful for our organization providing help text and guidance.
What do you like best about the product?
The smarttips and the walkthrus, I believe they are easy to understand and provide guidance.
What do you dislike about the product?
The selection of elements when building can be frustrating.
What problems is the product solving and how is that benefiting you?
Allowing users to be self-sufficent without having to call the service desk.
Great app to support SFDC users!!
What do you like best about the product?
Its versatility, you can use it for communications, trainings , warnings and more else.
What do you dislike about the product?
If you are not a professional developer there are tricky thinks that you need to know.
What problems is the product solving and how is that benefiting you?
Almost training and communications.
A company that truly wants to see you succeed
What do you like best about the product?
The think I like best about WalkMe is it's constant evolution and improvement to keep up to date with technical advances and challenges. We have now implemented WalkMe on 7 systems at my currently company and I've completed 41 implementations in total over my time working with the software. It shows the diversity of systems that the platform can be added to and how it adds benefits across different processes and teams. The WalkMe team have been very supportive in working with our builders to enjoy that our projects are successful and have shared in our commitment to simplify processes and improve the use of the systems for our users.
What do you dislike about the product?
The only dislike I has is dealing with support staff who are new to the software and haven't yet had the necessary exposure to the more complex issues and therefore there is a delay in getting the required help. WalkMe does have an alternative source of support through their WalkMe community forum; utliising experts from the DAP community who are more than willing to help with complex issues and explore challenges. As the product continues to be expanded and updated there is a transition period with changes with previous features not being available in new UI or having to work between two or even three different parts of the platform
What problems is the product solving and how is that benefiting you?
WalkMe has helped my company address issues we have with inefficiences in our system processes and improve performance. With the help of WalkMe we have been able to streamline our processes and reduce bottlenecks and generally make our systems more effective and easier for the users which in turn improves service for our customers.
If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.
Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints.
If quoted timeframes and costs for software development do not meet with business need, we use WalkMe to bridge the gap, demonstrating the immediate benefits and the necessity to move forward with the development. A recent project for this allowed us to bring an offer to Market 6-9 months before development work would have been completed.
Our latest project provides our AI team with the vehicle for their machine learning models so they can bring their response direct to our users by connecting up the WalkMe software to their API endpoints.
Proactive Product with Exceptional Service
What do you like best about the product?
WalkMe has an excellent product that appears to always have solutions to address any CX challenge or strategy my team can think of. In addition, their service is exceptional - From CSM to Support, everyone is helpful, everyone knows the product.
What do you dislike about the product?
We wish there were slightly more options for behavior based experiences that would help us onboard users on their terms, based on actions in the product. However, knowing WalkMe - they will release a solution next quarter that solves all our problems!
What problems is the product solving and how is that benefiting you?
Contextual Help - We use WalkMe to nudge advisors into areas of our software that may be under utilized - this has helped us push customers to Help content, to functionality, and even raise awareness of workshops/webinars.
WalkMe is a great product in itself. But their greatest asset is the customer service/supports teams
What do you like best about the product?
The greatest asset to WalkMe is their cutomer service and support. Everyone is extremely knowledable about the product and eager to assist customers. Without our CSM I would not be aware of all the useful support tools WalkMe offers. Some to highlight are the Champion toolkit, WalkMe communites, and Webinars that have been the most useful our work.
On the product side the builder extension is very user friendly. Features such as on screen selector, create an easy building experience.
On the product side the builder extension is very user friendly. Features such as on screen selector, create an easy building experience.
What do you dislike about the product?
Customization for the features of WalkMe are extremely limited in certain areas of the product. Such as Shoutouts font and custom templates.
Adddtionally the data insights features are very useful to an extent. It seems that for smaller product it would be very helpful to track users by playback and funneling. However, on larger platforms with 80k+ interactions a day it is harder to track workflows.
Adddtionally the data insights features are very useful to an extent. It seems that for smaller product it would be very helpful to track users by playback and funneling. However, on larger platforms with 80k+ interactions a day it is harder to track workflows.
What problems is the product solving and how is that benefiting you?
WalkMe works to decrease our number of support tickets mainly and onboarding. This benefits our teams by allowing them to allocate their time toward larger product issues and advanced trainings.
Amazing tool for software adoption
What do you like best about the product?
WalkMe is easy to use, very powerful and is at the leading edge of technology.
What do you dislike about the product?
I wish WalkMe could develop the handle of user feedback.
What problems is the product solving and how is that benefiting you?
Reduce support calls, help employee to do their daily work, reduces errors.
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