WalkMe DAP
WalkMeExternal reviews
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Amazing customer service
What do you like best about the product?
The solution is relatively easy to learn and use. When there are glitches that I can't figure out. WalkMe support comes to the rescue and offers amazing support. They will dig in and resolve even when the solution isn't readily apparent.
What do you dislike about the product?
Nothing to dislike at the moment .......
What problems is the product solving and how is that benefiting you?
Making an older application that isn't inheriantly easy to use better. Implementing new workflows and taking advantage of more features of the underlying tool to support Enterprise Architecture.
Good product making feature adoption easy
What do you like best about the product?
Easy to showcase our new enhancements to speed up awareness and adoption of the development investment.
What do you dislike about the product?
Has taken a bit to get our segmentation up and running, but this is largely a factor of our complex IT environment.
What problems is the product solving and how is that benefiting you?
Helped us grow our digital adoption of new features and enhancements. Seen a greater than 2.5x rate of adoption of new developments.
The Sky is the Limit - Just do it! (not Nike...WalkMe!)
What do you like best about the product?
Remember that pair of shoes that you were skeptical about at first, and then you got them broken in and they became your favorite pair?
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
I too was skeptical about WalkMe when I started this journey just over a year ago. Now it is our go to solution for our salesforce platform and we are constantly looking to expand to other platforms.
Have a new feature you want to introduce? Create a Shoutout (pop--up) to give it to users right in their flow of work.
Link that shoutout to a smart walkthrough to show them how to access or use the new feature. Toss some smart tips on fields to help them better understand what to enter, or possible even some validation to ensure they're entering what you want them to.
and we've only begun to scratch the surface of how walkme can help make your team more efficient, reduce errors, ensure compliance, communicate more effectively, and much more.
We started out with small items and have continued to gain the confidence of the business and grow. The started out with the business super unsure about what we were doing and now they come to me constantly with asks on how we can support what they're doing. They have even asked us to do some things our dev team couldn't do in the actual system, but WalkMe can make it happen!
Note that they WalkMe truly does want you to succeed and they have a community and their support team who are all spectacular if you run into a snag and need some assistance.
So it may take a little learning to get up and running, but once you're there it's a game changer!
What do you dislike about the product?
Sometimes element selection does not work consistently and you have to use a jquery solution. This is something they're constantly working to improve with DeepUI. This is also very platform dependent. In my experience this is an edge case issue. Only other item to note would be that support can sometimes pass tickets around and different people answer you with sometimes redundant asks to things you may have already tried.
What problems is the product solving and how is that benefiting you?
WalkMe is solving numerous things for us from changing our communication strategy and making it more effective to helping users better adopt existing and new processes. Ultimately we're creating more competent associates that are able to perform tasks more efficienetly. This results in them being able to provide better customer service and make more sales, in turn leading to more revenue for the organization. WalkMe is also allowing us to change how we onboardin associates, enabling us to streamline the process and get an associate up to speed faster.
WalkMe = great for users AND for boosting L&D visibility in the organization
What do you like best about the product?
WalkMe is pretty easy to use once you get through the initial onboarding. We use it for a variety of software products/use cases in my organization and I'm the primary user for one product. Within the last year, I've started making greater use of the insights dashboard to help quantify the impact of instructional design efforts (e.g., clicks, views, time spent). In some ways, we use it as a proxy for a full LMS. Our Product team loves that they don't need to take responsibility for integrating learning content into the software directly.
What do you dislike about the product?
Bits of the implementation can be challenging or overly technical, but usually the customer support function does a great job of addressing my concerns. My CSM, Ben Hancock, is very responsive and offers me great insights about topics to explore next.
What problems is the product solving and how is that benefiting you?
We do not have an LMS, and don't have an easy way to monitor which of our users have consumed which content, when, how long, etc. We use WalkMe in collaboration with Seismic (content management system) to get really detailed customer usage metrics, down to who is searching for which terms most frequently in our help menu. The most prevalent WalkMe interactions are with our menu (i.e., Searches and launching Resources). We also often use Walkthroughs, Shoutouts, and SmartTips. Ben is helping me explore Onboarding Tasks next.
Support is very heplful
What do you like best about the product?
Ease of use, user friendliness and that the customer support takes special attention to your request.
What do you dislike about the product?
It has limitations on certains specific things
What problems is the product solving and how is that benefiting you?
Onboarding processess
WalkMe is great!
What do you like best about the product?
I enjoy that we can make quick communications and updates!
What do you dislike about the product?
The build up time for a designer to get used to the platform.
What problems is the product solving and how is that benefiting you?
WalkMe is solving a communication problem for us by allowing us to eliminate redundancies.
WalkMe is a Game Changer for Any Company
What do you like best about the product?
I think WalkMe has the opportunity to be used by any company. Their applications are endless as it can fill the role of development, customer service, training, and most roles at the company. I think that by plugging in on top of any website, WalkMe is truly a multi-faceted solution. WalkMe's customer support is also excellent. Programming WalkMe after the training is easy, but getting help from WalkMe support is easy as well. We've now integrated it on 3 different tools, and have supplemented a lot of our training capacity with it. Our users use it constantly as an aid to their adoption of our tools. I think another factor to consider is the ease of implementation with tools seamlessly being deployed to customers through a snippet in our tools.
What do you dislike about the product?
I think the improving automatic selection is helpful, but it does not solve all problems that are encountered with building WalkMe. There is still a learning curve, and I think users just need to be prepared for that.
What problems is the product solving and how is that benefiting you?
WalkMe is solving our digitial adoption problem and helping our customers hit their training goals. I think digitial adoption is a newer field and that most people don't realize that most people struggle to learn new technology. We've used WalkMe to make that easier and to supplement our training department's efforts.
A Powerful and Evolving Tool for Digital Adoption
What do you like best about the product?
Having worked with WalkMe for over five years, I have consistently found it to be an exceptional tool for digital adoption. The extensive support and vibrant community surrounding WalkMe are incredibly valuable, particularly given the tool's complexity and vast potential. The constant evolution of WalkMe, with frequent updates and new functionalities for both end users and builders, ensures that it remains at the forefront of the industry. This continuous innovation allows for the creation of more sophisticated and effective solutions, enhancing the overall user experience.
What do you dislike about the product?
One of the challenges I face with WalkMe is navigating its multiple platforms, such as the Editor, Console, Insights, Community, and Admin Center. The dispersion of features across these different areas can be confusing and sometimes cumbersome, as it is not always clear where specific functionalities are located. Additionally, keeping up with the rapid pace of changes, updates, and new functionalities can be demanding, making it a challenge to stay current and fully leverage the tool's capabilities.
What problems is the product solving and how is that benefiting you?
WalkMe is solving the problem of software navigation and user onboarding within our organization's Workday application. With a workforce of over 4,000 team members, ensuring that everyone can efficiently and effectively use Workday is critical. WalkMe helps by providing intuitive, in-app guidance and support, which significantly reduces the learning curve associated with new features and processes in Workday. This not only enhances user productivity but also minimizes the time spent on troubleshooting and training. By enabling our team members to navigate Workday more easily, they can focus more on their core responsibilities, ultimately boosting overall efficiency and job satisfaction.
Effective and Robust User Friendly Tool
What do you like best about the product?
Everyone I have interacted with at WalkMe as been incredibly helpful, kind, and over and above offering to help ensure we resolve issues. This is incredibly important not only with our first experience using WalkMe, setting a positive tone, but moving forward building trust and reassurance.
What do you dislike about the product?
There were some initial calibration/latency issues, however, the entire team was very responsive in working to resolve.
What problems is the product solving and how is that benefiting you?
Solves the problem with user adoption in learning and development training, resources, functionality. WalkMe does a nice job of guiding the user through segmented steps to complete a process or task.
There's nothing that WalkMe can't do!
What do you like best about the product?
The application is so easy to learn and implement and is very handy to solove problems that would normally take an engineer weeks to build in the websites code. Aside from the application itself, WalkMe's support and customer service is the best I've experienced with any company.
What do you dislike about the product?
The only challenge I've had is that sometimes a process can work in the QA environment but not in the Prod environment once it's deployed. There are many intricacies in a browser that can cause it to fail but once it is working it's great.
What problems is the product solving and how is that benefiting you?
WalkMe not only improves adoption of our platform but it provides features that would otherwise require coding. One such problem it has resolved is that it can check several data fields to ensure they contain at least 2 time entries using a regex. It's also enabled us to capture valueable end user feedback via it's survey functionality.
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