WalkMe DAP
WalkMeExternal reviews
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We've found WalkMe to be a really valuable asset for the Data & Analytics team
What do you like best about the product?
We've found WalkMe to be a really valuable asset for the Data & Analytics team. It's highly customisable and innovative features allow us to tailor solutions for bespoke campaigns, ensuring we can effectively target specific audiences for training and communication.
WalkMe has enhanced our end users' experience and led to a significant reduction in service desk tickets.
The Digital Adoption team know how to get the best out of WalkMe and improve our use of it tenfold.
WalkMe has enhanced our end users' experience and led to a significant reduction in service desk tickets.
The Digital Adoption team know how to get the best out of WalkMe and improve our use of it tenfold.
What do you dislike about the product?
WalkMe has to be managed correctly by both the product team and the team requesting WalkMe assistance, and by this I mean it is easy to forget about WalkMe solutions that have been implemented on a product which may become an irritation for end users.
Similarly if WalkMe is used in a company across multiple teams, it only takes one team to poorly implement a WalkMe solution for the confidence in WalkMe to drop; a lot of end users will associate one WalkMe solution with all others, and ensuring the best practice is followed to the highest standards ensures the confidence in WalkMe remains high.
Similarly if WalkMe is used in a company across multiple teams, it only takes one team to poorly implement a WalkMe solution for the confidence in WalkMe to drop; a lot of end users will associate one WalkMe solution with all others, and ensuring the best practice is followed to the highest standards ensures the confidence in WalkMe remains high.
What problems is the product solving and how is that benefiting you?
WalkMe helps us to connect with our end users, whether this be collectively or for bespoke cohorts of users for specific projects or areas of the business. It helps us to let the user self service their requirements in their own time and at their leisure, saving training time for the team and allowing the user to be in control of their learning pathway.
WalkMe has also helped us overcome technical challenges when these obstacles arise, creating far less friction when other solutions are not available.
WalkMe has also helped us overcome technical challenges when these obstacles arise, creating far less friction when other solutions are not available.
Best digital adoption tool
What do you like best about the product?
Different types of WM elements such as SWTs, Smart Tips, Shoutouts, Launchers, and so on are easy to use and develop user-engaging content. WalkMe simplifies the onboarding process for new users by providing step-by-step guidance, which can be very helpful for complex software or platforms. It offers real-time, in-app guidance which helps users navigate through software and complete tasks without needing to refer to external help resources. Its Analytics and customization features are also very useful.
What do you dislike about the product?
Sometimes WalkMe slows down the performance of the applications it's integrated with, particularly if the guidance overlays are extensive. While WalkMe offers a high degree of customization, I feel that it still has limitations, particularly when trying to create highly specific or complex user flows.
What problems is the product solving and how is that benefiting you?
By providing real-time, contextual help, WalkMe enhances the overall user experience, making software more accessible and user-friendly. With effective onboarding and training tools, organizations can reduce the time and resources spent on training new users. WalkMe's automation and guidance features help users complete tasks more quickly and accurately, leading to increased efficiency and productivity. The analytics provided by WalkMe help organizations understand user behavior and identify areas for improvement, leading to better decision-making and optimization of the software.
WalkMe increase our CRM user adoption
What do you like best about the product?
It's a great tool that helped ease the users experience in our CRM
What do you dislike about the product?
Admin - troubleshooting workflow that repeatedly breaks
What problems is the product solving and how is that benefiting you?
User adoption of our CRM.
Great product with supurb customer service
What do you like best about the product?
WalkMe is easy to use once you get the hang of it. Doing the WalkMe training courses really helps with the learning. We have had WalkMe for over 4 years now, and I use it almost daily. When I have issues or questions and reach out to the customer support team they are always prompt and courteous in their reply and resolution.
What do you dislike about the product?
After years of use, I really can't say I have any complaints about WalkMe. Are there features that I would like to see in the future? Sure. But overall I have had a very positive experience with WalkMe.
What problems is the product solving and how is that benefiting you?
We can get information out to our customers right away, and it is easy for them to search for what they need - right when they need it. This has helped reduce the customer service requests we receive.
I worked with Sam on my support ticket today, he was efficient, courteous, and always friendly.
What do you like best about the product?
We use WalkMe to automate and streamline redundant processes, there are some solutions that are run over one thousand times/day and at an average of one minute per transaction, that's over 125 hours/day. Talk about saving time and saving $$. There are also less typo's, win, win, win!
What do you dislike about the product?
There are inconsistencies that happen, not sure why, could be WalkMe, browser, IDP, I don't know, but we have sporadic issues where things are not what we expect. It's the nature of the beast, and the issue always resolves, but sometimes it is annoying.
What problems is the product solving and how is that benefiting you?
I have been creating solutions to help streamline and increase accuracy.
Creatively develop ways to overlay guide to help our users adopt and learn our products
What do you like best about the product?
With WalkMe, we've been able to creatively develop ways to overlay guide to help our users adopt and learn our products which supported better customer experience.
What do you dislike about the product?
There are some limitations but we are able to creatively seek ways to sort some of it.
What problems is the product solving and how is that benefiting you?
WalkMe's been helping with on the stop guidance that our users can easily trigger when needed. With WalkMe's TeachMe, we are also able to provide an interative way of learning for users that is sort of similar to e-learning's LMS.
such a DAP platform!
What do you like best about the product?
Easy console, intuitive, AI, saving time for training, great guidance!
What do you dislike about the product?
I would like to recommend an option to export list of systems from the console.
What problems is the product solving and how is that benefiting you?
Training guidance, SA4HANA within concur, etc.
Efficient for building projects
What do you like best about the product?
I’m genuinely impressed with how intuitive and fast it is to build in. The interface is clean and well-organized, which makes the development process smooth, even for complex projects.
What I appreciate the most is how quickly you can go from idea to working prototype. The tools and features are clearly designed to speed up the workflow without sacrificing flexibility or control.
What I appreciate the most is how quickly you can go from idea to working prototype. The tools and features are clearly designed to speed up the workflow without sacrificing flexibility or control.
What do you dislike about the product?
In the WalkMe training page I find some content in which don't have the latest interfaces or features for WalkMe
What problems is the product solving and how is that benefiting you?
Overall, it’s a solid platform reliable, fast, and good for creators who want to move quickly without getting bogged down by unnecessary complexity.
Very useful and resourceful digital tool
What do you like best about the product?
Walkme can help us add last minutes messages or add useful tooltips in our systems, as well as it helps us with some automations and insights! The support team is also great!
What do you dislike about the product?
Sometimes you might need some CSS expertise but the support team can help with this.
What problems is the product solving and how is that benefiting you?
It helping our users with online training, to find resources and with even a bot.
WalkMe Walks the Talk
What do you like best about the product?
I'm thoroughly impressed with WalkMe and how it empowers us to create content without relying on developer resources. This capability is a significant advantage for our company, as our development team is often stretched thin. With WalkMe, we can swiftly deploy tutorial guides that demonstrate to our users how effortlessly they can navigate our site.
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
Additionally, we greatly value the insights provided by the site tracking and recorded sessions, which help us understand user behavior better. The support team has been phenomenal throughout the entire process, and the product team has been exceptionally responsive to our needs. WalkMe delivers both an outstanding product and excellent customer service!
What do you dislike about the product?
I wish there were an easier way to develop smart walk thrus for PC desktop and Mobile web. Currently there are a lot of duplicate steps that needs to be done that could be streamlined, like the creation of segments which has to be created sperately in PC vs. mobile web. That said, their product team has already expanded the functionalty for mobile web and I'm hopeful they will continue to improve in this area over time. They really do listen to the end users which is rare and truly appreciated.
What problems is the product solving and how is that benefiting you?
We are able to create intuitive and emersive interactive guides to show our members how easy our site is to use. We created gamification techniques using WalkMe that reward members for doing scavenger hunts on the site. We also use the menu option which allows members to ask questions and we can service up segmented videos or guided tours based on their query. We can also report on all the search terms entered in that menu which gives us vauable insight on what we need to build to support member needs.
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