WalkMe DAP
WalkMeExternal reviews
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WalkMe has been an excellent tool for quick guidance and analytics that drive org decisions
What do you like best about the product?
We have been using WalkMe for all its guidance features, but lately we have also started using the analytics features like tracked events and flow analytics. This provides us in depth user engagement data which is very helpful for change management decisions.
What do you dislike about the product?
Been working with it for some years now, and I can't think of any issues that jump out necessarily.
What problems is the product solving and how is that benefiting you?
We are using WalkMe to enhance our org's internal systems and help the users navigate it better.
Element recognition Issue
What do you like best about the product?
The team synced internally with the advanced element recognition team, which had made adjustments to the element recognition settings
What do you dislike about the product?
Nothing for the records, pretty satisfied with the response.
What problems is the product solving and how is that benefiting you?
Navigate the complexities of digital transformation. WalkMe helps uur organization to streamline their digital processes, enhance user satisfaction, and achieve better outcomes with their technology investments
Best in class!
What do you like best about the product?
WalkMe is user friendly and it's fun! I love building and seeing ideas come to life.
What do you dislike about the product?
Nothing comes to mind. I don't have any dislikes at the moment.
What problems is the product solving and how is that benefiting you?
WalkMe helps us in systems and tools with in app guidance where dev work isn't available. It's also beneficial to alert our stakeholders of important messages and announcements.
Excellent support management
What do you like best about the product?
I have been a customer for 3 years and have to say the support has just got better and better. I now have access to live chat which makes small ticket resolution so quick + AI answers helps with so much that I can't imagine life without it!
What do you dislike about the product?
It can be slightly more low-code than no-code if you want to create highly robust and customised solutions but the learning is worth the outcome!
What problems is the product solving and how is that benefiting you?
We are able to deploy solutions rapidly improving our time to value for clients
Leading DAP provider for a reason
What do you like best about the product?
Automation customisation and logic steps
What do you dislike about the product?
Lack of control over deep UI elements, it would be great to have control over our own instance.
What problems is the product solving and how is that benefiting you?
WalkMe is helping my clients by solving key digital adoption challenges, such as: Automation of repetitive tasks.
Ability to make changes without developer support
Enhanced data validation and integrity
Faster user onboarding and training
Analytics for improved decision-making
Personalized user experiences
Scalability across multiple applications These features drive smoother user experiences, higher productivity, and better data quality, maximizing the value of technology investments.
Ability to make changes without developer support
Enhanced data validation and integrity
Faster user onboarding and training
Analytics for improved decision-making
Personalized user experiences
Scalability across multiple applications These features drive smoother user experiences, higher productivity, and better data quality, maximizing the value of technology investments.
Great in app on demand learning tool
What do you like best about the product?
The ability to add and edit content quickly allowing me to pivot to the users needs. Ensuring we can provide training and help quickly and efficiently
What do you dislike about the product?
Analytics need to improve, it's currently being worked on but as with all users I want the improvements now.
What problems is the product solving and how is that benefiting you?
Allowing us to train hundreds of users without using traditional method. It's also allowing us to put intervention where users are struggling reducing error rates
Thank you, Ben and WalkMe!
What do you like best about the product?
I've had the pleasure of working with Ben, our Customer Success Manager from WalkMe, and his support has been invaluable in developing the Digital Adoption Center of Excellence at Illumina. Ben has consistently gone above and beyond, from setting up weekly check-ins and promptly responding to emails, to actively collaborating on content drafts, reviewing workflows, and providing clear, helpful documentation. His commitment and thorough guidance have been instrumental in helping me and my team succeed, and I’m genuinely grateful for his support. Thank you, Ben, for making this journey both effective and enjoyable!
What do you dislike about the product?
The only thing I can think of is providing guidance and training on WHY one would use WalkMe vs. other training mediums. What are the use cases for using WalkMe content and what are some use cases where WalkMe is not the best solution to use? And showing users in training how to use the content based on real use cases. This is the use case and this is how we brainstorm to identify the right content to build instead of recreating all the training content into smart walk-throughs. I think new users lack the tools to understand what is the best solution to build, more of the Why, not the How. WalkME does a great job explaining the How in the training.
What problems is the product solving and how is that benefiting you?
New user onboarding and reducing tickets for customer support.
WalkMe for Salesforce
What do you like best about the product?
Multiple resources, easy of use/build.
The vendor team is amazing!
The vendor team is amazing!
What do you dislike about the product?
How to leverage this for new use cases, what else can we do
What problems is the product solving and how is that benefiting you?
Employee onboarding, easy access to knowledge while in salesforce
Experience using WalkMe
What do you like best about the product?
WalkMe simplifies user onboarding and driving adoption. Its intuitive interface makes it easy to create in-app guidance such as Launchers, SmartTips, and Smart walkthrus. The biggest advantage WalkMe has that it involves no prior knowledge of coding. We have been able to greatly enhance user experience and reduce training time.
What do you dislike about the product?
While the platform offers great features, it would be helpful to have even more advanced analytics and reporting tools readily available to track user behavior in greater depth as well as cross-application flow analytics support.
What problems is the product solving and how is that benefiting you?
Instead of relying on lengthy training sessions, user manuals, or delaying feature launches due to incomplete communication materials, WalkMe saves us time and reduces support tickets by empowering users to self-serve. For our company like ours, it’s been an effective way to boost user confidence for our tools they’re using, resulting in improved productivity and an overall better experience.
WalkMe Success
What do you like best about the product?
The WalkMe builder stands out for its exceptional ease of use. After working with WalkMe on a daily basis for just over a year, I continue to be impressed by its robust feature set and seamless integration capabilities. The intuitive design makes building and deploying solutions straightforward, even for complex workflows. Additionally, my experience with Customer Support has been consistently positive and issues/inquiries are typically resolved within two business days, reflecting their commitment to responsive and effective service.
What do you dislike about the product?
I have no dislikes of WalkMe in my use so far. This system is greatly beneficial to our company so far.
What problems is the product solving and how is that benefiting you?
WalkMe is solving problems by allowing our team to create solutions that our outdated system cannot take on.
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