WalkMe DAP
WalkMeExternal reviews
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Walkme revolutionizing HR processes
What do you like best about the product?
Walkme provides user-friendly guidance with almost no code needed. it simplifies software navigation making it easy for users to understand. It's capability to build solution for every use case is amazing.
Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme
Upsides are Walkmen has smart, rule-based content to user roles and behavior, it's inbuilt analytics helps us track user behaviour and drop off points allowing us to streamline those processes with walkme
What do you dislike about the product?
The only dislike about walkme is if there are dynamic fields, it takes some microseconds to load , so there are chances that Walkme is missed if users are too fast. And two autoplay don't work together unless one is completely finished. But no show stopper.
What problems is the product solving and how is that benefiting you?
Walkme is solving to streamline many HR processes like hiding irrelevant fields, automating some fields based on user input, providing interactive guidance which allows less repitition of manual input.
This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming.
This leads to better user satisfaction and business outcome as every wrong filled form costs money and also time consuming.
Best Adoption Software
What do you like best about the product?
AI enabled, Easy to Learn and Use, Helps with Automation & Make software being used without hustle.
What do you dislike about the product?
Deprecating Inisghts2.walkme.com. And need more keyboard actions. Right now, walkme can do almost everything that we do with mouse.
What problems is the product solving and how is that benefiting you?
Reducing human errors by providing right prompt at the right time or Automating task for users.
Very helpful to the end users and it is an interesting process to create Walk-Mes for me as an admin
What do you like best about the product?
WalkMe smart walkthroughs make the employee self-service quite easy as it helps in resolving the problem of repetitive queries from the employees.
Shoutouts help in sending important notice/notifications to the users.
WalkMe extension setup is a very easy two step process.
For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community.
The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can.
Shoutouts help in sending important notice/notifications to the users.
WalkMe extension setup is a very easy two step process.
For Me as an Admin, creating WalkMe is quite easy because of the ample learning material available on the Walkme community.
The customer Support is very good. They respond on the same day and try to resolve queries as soon as they can.
What do you dislike about the product?
I have noticed that WalkMe does not work as good with MS Edge as it works with Chrome.
Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention.
Sometimes I have faced issues where the WalkMe extention is not able to load on the page and to fix it I had to re-install the extention.
What problems is the product solving and how is that benefiting you?
WalkMe helps the employees with their self service tasks and also it helps in sending out notifications in the form of shoultouts and smart tips to the end users.
The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform.
The end users now do not create frequent tickets for every other self service task. Instead they can search from a large list of smart walk throughs created in the system and find the solution for the task they want to perform.
DAP has never been easier and smoother than with WalkMe
What do you like best about the product?
It's a wonderful tool to help users access the information they need in real time, within their newly adopted or updated systems. As a Certified WalkMe builder, it's easy to use and understand, and absolutely satisfying to see deployed in my client's environment.
I think it's a milestone that marks a before and after in Digital Adoption.
I think it's a milestone that marks a before and after in Digital Adoption.
What do you dislike about the product?
I think it still has a way to go and it may not be perfectly optimized; it may be as well a problem with the system I was using it in (o9 Solutions) and not a problem of WalkMe tools specifically, but I found that the detection of on screen elements tend to fail a lot, and that resulted in Walk-Thrus that used Auto-Steps and auto-clicking in several buttons not working properly and stopping in the middle of a process.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
Anyway, support team was really supportive and attentive on this regards so I have nothing but words of gratitude for them all as they eventually made an adjustment on their side, tools and systems that seemed to have helped to solve this issue.
What problems is the product solving and how is that benefiting you?
We have several training and performance support materials that cover the topics users need to know about the adoption of the new system, its features, its benefits, the interface and so on, but the fact that they can have all the information on a button or a process they need in real time within the platform is priceless. In other projects, users would have to look at a job aid to see how to perform a process and then go back to the system and try to do it themselves. With WalkMe, they have instructions in real time, they are guided through the system, features, buttons, sections and so on as in a guided tour. It's a whole new way of change management and adoption of new digital platforms and I think it's absolutely revolutionary.
WalkMe enables users to self-serve more effectively
What do you like best about the product?
It reduces the need to ask for help, WalkMe empowers users to navigate systems and complete tasks independently by providing step-by-step guidance, tooltips, and contextual support—significantly reducing the need to reach out to support teams or colleagues for assistance.
What do you dislike about the product?
Not relevant in this context, no applicable information.
What problems is the product solving and how is that benefiting you?
It guided me through complex processes step-by-step, saving me time.
Walkme review
What do you like best about the product?
WalkMe's customer service is outstanding — the team is responsive, knowledgeable, and genuinely eager to help. I also appreciate how open they are to feedback, and how quickly they adapt and implement improvements based on customer input. It’s clear they value long-term partnerships and are committed to continuously evolving the product in the right direction.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
Another major plus is the ease of use and implementation and integration. The solution is intuitive and user-friendly, making it accessible even for teams without a strong technical background. This has made adoption across different roles much smoother.
What do you dislike about the product?
The pricing model could use more flexibility. It doesn’t always align with smaller-scale or variable usage needs, making it a bit challenging for teams with fluctuating adoption priorities or limited budgets.
What problems is the product solving and how is that benefiting you?
ENABLE LEARNING IN THE FLOW OF WORK
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
IMPROVE PRODUCTIVITY & EXPERIENCE
DRIVE CHANGE AT SCALE
Guiding Users, Driving Change
What do you like best about the product?
WalkMe has been a game-changer in our transition from a legacy ERP to a modern SaaS solution. It made onboarding smooth by providing users with interactive training videos and real-time guidance through key workflows. The in-app shoutouts and on-demand video resources helped drive engagement and awareness for new features without overwhelming users.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
From an admin perspective, the detailed analytics are incredibly powerful. We get visibility into user behavior, workflow drop-off points, and completion milestones—giving us actionable insights to fine-tune both the user experience and our ERP implementation. WalkMe truly acts as both a digital trainer for users and a strategic tool for continuous improvement.
What do you dislike about the product?
While WalkMe is incredibly effective in guiding users and driving adoption, we see an opportunity for even greater value through enhanced integration options. With its intuitive design and strong user engagement, expanding API support across more platforms could help position WalkMe as an even more versatile tool within the broader SaaS ecosystem.
What problems is the product solving and how is that benefiting you?
ERP adoption has been our primary challenge, especially transitioning from a legacy system to a modern SaaS platform. Users across different regions often struggled to adapt, resulting in a high volume of support tickets and training requests.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
WalkMe has significantly reduced this burden by guiding users in real time, providing contextual help, and offering self-service resources. This has led to a steep drop in support tickets related to user confusion or training, freeing up our application team to focus more on enhancements and innovation rather than repetitive support.
A smart, user-friendly ally for training and communication!
What do you like best about the product?
WalkMe is intuitive and engaging, almost like solving a puzzle, which makes it enjoyable to build content. It’s also helped us better understand our technology stack and how it’s being used across our firm. One of the most valuable aspects is how it enables us to quickly identify user pain points early and collaborate with support to resolve them, preventing larger issues.
What do you dislike about the product?
Adopting new WalkMe features can be a challenge sometimes. It takes time to fully understand them, and there’s often too much red tape to enable.
What problems is the product solving and how is that benefiting you?
It streamlines the on-boarding process and supports change management efforts. It helps reduce the learning curve for employees and boosts confidence. It also serves as a reliable communication channel for planned outages and updates. It also helps with compliance and data integrity by guiding users through processes accurately and reduces errors. Automation features have increased productivity by eliminating repetitive tasks. In all, it has made us more agile.
It was great help
What do you like best about the product?
About the auto click and shoutout features
What do you dislike about the product?
Please make easier on launcher editor platform
What problems is the product solving and how is that benefiting you?
WalkMe is helping us automate things which helps reduce the number of clicks. We are using alert message on closing the form using invisible launcher.
WalkMe is the king of user experience
What do you like best about the product?
The ability to simplify user processes, to ensure data is entered correctly and for all changes to have a short turn around.
What do you dislike about the product?
They have some side products that are half baked, felt like they started trying but never finished.
What problems is the product solving and how is that benefiting you?
The two main problems WalkMe solves for us is scalable support, and data correctness.
Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly.
Like many organisations as we scale up we face ballooning support costs, WalkMe enables self help for users which removes the "how to" questions entirely. The second main cause of support costs for us is data correctness and validation. WalkMe enables us to provide a custom data rule sets that we can rapidly change to business requirements. Which ensures the complex data entry we require is done correctly.
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