WalkMe DAP
WalkMeExternal reviews
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Improvement of our onboarding and customer service with WalkMe
What do you like best about the product?
With WalkMe we can get help to our users very fast, so they immediately get benefits from their investment and save time on internal training.
For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.
WalkMe deliver fantastic onboarding service, so it has been a good implementation process.
For us it is really good to have found a solution where our Customer Experience team can help our customers in our solution without having to disturb our R&D department. This is very important for our company, that we can react fast to customers' wishes for new guides without having to delay our roadmap.
WalkMe deliver fantastic onboarding service, so it has been a good implementation process.
What do you dislike about the product?
I actually don't have anything I dislike. We still have a few wishes for the product, and it is great to see that it is taken seriously, so I am confident that they will be fulfilled at some point.
What problems is the product solving and how is that benefiting you?
TimeLog helps proffesional service organisations run their business with our webbased system TimeLog Project. The system is a time tracking and project management tool where companies can handle both simple and complex project contracts, so they always know their project's financial status.
We use WalkMe for several purposes:
1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start
2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training
3. For letting our users know about new features and how to use them, so they get a good introduction.
We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.
We use WalkMe for several purposes:
1. To help our new customers onboard our system, so they get a good and thorough introduction and hence get an easy start
2. As guides for new users at our existing customers on the system so they get familiar with best practice and they save time on internal training
3. For letting our users know about new features and how to use them, so they get a good introduction.
We have receiced very good feedback from our customers saying that it is very helpful and they save time, which is important for them as their time is billable.
Just in time support and training for the global captive animal community.
What do you like best about the product?
For 50 years Species360 has developed and delivered software and database services for an international membership of aquariums, zoos and conservation organizations. From our largest member, Disney’s Animal Kingdom, who deliver conservation education and engaging experiences to millions of visitors a year, to the very small, such as the Devils@Cradle in Tasmania, who focus on saving Tasmanian Devils and their habitat – our software support tens of thousands of global users with ‘just in time’ support 24/7. Our biggest challenge is that we are a very small non-profit of ~50 staff based in the center of the US, but our >1,300 members are based in >100 ountries! Their needs and the needs of animals in their care never sleep! WalkMe has provided us an ‘always on’ help center that seamlessly integrated with our SAAS delivery model. Their team supports our small training staff with excellent support and have worked tirelessly to ensure that WalkMe has added value to our product immediately.
What do you dislike about the product?
Most of the frustrations we have had are related to our own limitations - programming decisions and how our system is designed. The implications to how this relates to WalkMe isn't unique to the tool-set that WalkMe has provided, we have similar issues with automated testing systems too. With WalkMe their team has worked closely with us to see what improvements we can make to our content creation and have navigated adeptly around our idiosyncrasies.
What problems is the product solving and how is that benefiting you?
Always on support and training for a globally distributed user-base and a small and single-outlet support team without shift coverage.
Recommendations to others considering the product:
Ensure you have a deployment plan ready - customer success team are ready day one to help you hit targets.
customer
What do you like best about the product?
real time instructions/help - easy to use.
What do you dislike about the product?
I have yet to find something I don not like about this.
What problems is the product solving and how is that benefiting you?
just in time training
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