WalkMe DAP
WalkMeExternal reviews
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WalkMe is a personal trainer for every user.
What do you like best about the product?
Task lists let you know what your users have done.
What do you dislike about the product?
UI for devs is particularly cumbersome. Could use a UX dev.
What problems is the product solving and how is that benefiting you?
Reduce the calls to Cust Svc and frustrated customers by telling them what to do so that they can become professionals themselves.
Recommendations to others considering the product:
Realize it needs it's own development cycle. Complete with QA.
Really awesome, flexible tool that helps give users inline help
What do you like best about the product?
There has never been an issue that Walk Me couldn't solve for us. Our code is complicated and not always uniform, but Walk Me support has always been able to help us find a solution. Using the tool as an administrator is also intuitive, and using Smart Tip functionality is especially quick and easy. We have implemented Walk Me features for all system users, and have received really good feedback on both the smart tips and walk throughs. Our CSM provides us with highly personalized attention, and we get lightning-quick responses to any cases we open through Walk Me support.
What do you dislike about the product?
Creating walk throughs for complicated system processes is pretty difficult, but the product is probably better suited to simpler processes. The fewer steps the better.
What problems is the product solving and how is that benefiting you?
We are trying to reduce our support case submission volume. Our help team is very large and is a major expense for the company, so anything we can do to reduce support tickets helps ease the burden of that cost. Using Walk Me smart tips allows us to put information right next to confusing features that often trigger support case submissions.
Recommendations to others considering the product:
The company's customer service is phenomenal. There is a bit of a learning curve when you first begin using the product, but they have an excellent collection of training, and I became a fluent user in 2-3 months. You also get very personalized attention from your CSM.
No more hand-holding!
What do you like best about the product?
I bumped into the WalkMe booth at Dreamforce back in 2015. It was hard not to, as they were everywhere! When I finally took a demo on the product, I knew we needed it right away. This tool was deployed in our Salesforce environment to help onboard our new users in China, while we supported them in the USA. We needed a tool that allowed our China users to get assistance right away without waiting a whole day to hear back from us due to time differences. WalkMe provided us a way for us to create easily made walk-thrus for our new users so that they could do any daily tasks without error. It's as easy to use as it is to follow along as an end user.
What do you dislike about the product?
Honestly, I haven't really found anything I dislike about this product as of yet and I have been using it since late 2016. It's pretty detailed if you need it to be, and the support I received was great and very informative.
What problems is the product solving and how is that benefiting you?
Less issues/questions coming into our inbox inquiring how to do specific things or waiting forever for an answer due to time zone differences.
Awesome custom training tool
What do you like best about the product?
The application is super easy to use and build walk through tutorials
What do you dislike about the product?
I would like to be able to sort and filter my trainings a bit easier
What problems is the product solving and how is that benefiting you?
We use walk me to train customers and employees on our software
A Great Tool to Help Create Engagement Accompanied by Excellent Customer Service
What do you like best about the product?
WalkMe did wonders for my previous company. They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.
More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.
It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.
More valuable than what the product did, the people we worked with were absolutely fantastic. We were able to learn how they handled us and implement that into our client success department. The staff there is wonderful, knowledgable and always willing to help.
It's easy to use and I LOVE the permalinks they provide. It makes it easier to direct my clients exactly where they need to go, which reduced the amount of time it took for me to take screen shots, type out an explanation, etc.
What do you dislike about the product?
It works best on Firefox, so as an avid Google Chrome user, the switch took some time getting used to but definitely worth it :)
What problems is the product solving and how is that benefiting you?
They were able to reduce on-boarding times, reduce support tickets and other metrics, which ultimately increased our revenue.
Our client services team spent less time on the phone and more time moving our company forward
Our client services team spent less time on the phone and more time moving our company forward
Recommendations to others considering the product:
Don't wait to implement it.
Couldn't recommend more
What do you like best about the product?
Enables the marketing or customer success team to make a user interface more usable without any technical help.
What do you dislike about the product?
Our software platform changes regularly, and sometimes that can break "walks" that we've built, requiring us to troubleshoot and fix them.
What problems is the product solving and how is that benefiting you?
Better user onboarding. Easier customer service. Respond to issues faster. Take the guesswork out of complicated internal processes as well.
Recommendations to others considering the product:
Customer service is great. They even ended up piloting a product that we were jerry-rigging using their tools!
WalkMe is a great buy!
What do you like best about the product?
WalkMe's customer success team is dedicated to keeping abreast of my organization's use of WalkMe. They quality-check my WalkThru's, help me define short-term and long-term measurements for success, as well as suggest new ways to make sure I'm getting the most out of my investment. The software is awesome, but the team behind the software is the best!
What do you dislike about the product?
The only thing I dislike is my inability to fully take advantage of every feature WalkMe has to offer. There's more available than I can feasibly use in my projects.
What problems is the product solving and how is that benefiting you?
We've seen a 95% decrease in support requests for our most challenging processes since implementing the WalkMe's for said processes. WalkMe has all but eliminated questions on one of our monthly maintenance tasks performed in our application.
Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.
Our business communicates better with our end users as a result of using WalkMe. One-time communications and long-standing informational messages are easily created, tested, and deployed.
Recommendations to others considering the product:
Get a trial and check it out. Totally worth the minimal effort.
Fantastic customer support and a huge range of functionality
What do you like best about the product?
I love the power that WalkMe provides the user. In my situation all onsite messaging previously had to go through a long tech build process. I love that I know have instant access to publish content quickly and efficiently. The software is actually quite complex and provides users with a tonne of different applications, segmentation set ups and tech tools, however the WalkMe experience is so carefree, simple and easy. It really drills down complex scenario's into easy to understand UI. The customer service team is phenomenal, I love getting on the phone and working with WalkMe it is always fun and results driven.
What do you dislike about the product?
There's not much that I don't love about WalkMe! There is a fair amount of knowledge to take in to know how to use it, however the WalkMe university and training tools are so fantastic and easy to follow it makes learning it all a breeze.
What problems is the product solving and how is that benefiting you?
WalkMe is helping our users with error handling and completing detailed data tasks online.
Recommendations to others considering the product:
The investment is absolutely worth it
Better Training Through Interactive Flows
What do you like best about the product?
The entire set of WalkMe apps adds up to a powerful suite of capabilities that could truly transform how we approach user engagement and product usability enhancements. In our world, we've taken the interactive flow concept and extended it to the training domain, and the WalkMe tool and team delivered a solid solution , a professional implementation process, and great follow-up support that focuses on helping us generate value.
What do you dislike about the product?
Since our walk-thrus are used for training and tend to be longer and busier, I would love to see deeper analytics and reports that will allow me to perform more complex analysis of bad flows and related surveys, and better understand how to improve engagement and hit flow completion goals. For now, WalkMe had created a custom report for me to cover the immediate need, and they've just launched a new analytics engine - so I'm sure the analytics will keep improving.
What problems is the product solving and how is that benefiting you?
WalkMe walk-thrus provide a modern approach to deliver involved user and administrator training right inside the product UI. We've leveraged these walk-thrus to take a student through a structured flow inside the UI, explaining the different UI elements, pointing to interesting data, and mixing in best practices along the way. We rely heavily on the "walk-thru" app for these flows, but also leverage launchers and shoutouts to allow users to easily trigger the flows from strategic screens. Feedback so far has been very good and we are now able to deliver an engaging self-paced training that helps our customers realize value more quickly.
Lots of functionality and great support
What do you like best about the product?
The amount of customer support is the best part. I start to put together a walk through and they polish it up and give suggestions to make it better that I would not have even thought of. I also like the amount of functionality in the program. It has so much that it's actually a bit overwhelming, which is why I love that I get so much support.
What do you dislike about the product?
It feel weird that you can only manage it in Firefox, but on the other hand, it's a way that I can keep Firefox as my exclusive place to view the WalkMe editor. On the other hand, it might remind me more often to set up my walk throughs on my to do list if it were in my face more often in Chrome.
What problems is the product solving and how is that benefiting you?
Trying to help users with some awkward workflows that we have that we don't have the budget to fix all at the same time. This has been helpful in nudging users in how to use the software.
What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.
What's New notifications - this has been our favorite use case. Since so few people read emails, it's really nice to know that we have a direct way to communicate to our customers about new functionality, the moment that it releases.
Recommendations to others considering the product:
Try it out. I didn't try the competitors other than seeing some demos, and although WalkMe is more expensive, you get what you pay for and it's been a great value for us.
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