WalkMe DAP
WalkMeExternal reviews
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WalkMe for 2.0
What do you like best about the product?
Smart walk throughs with automated steps, client on boarding training.
What do you dislike about the product?
Walk me should definitely look into some for of automated testing, it is time consuming to re-test all the process manually every time updates are made on our application.
What problems is the product solving and how is that benefiting you?
Client On boarding and training of the new website and application.
WalkMe solved our non-engagement issues.
What do you like best about the product?
I like our WalkMe team the best. They have taken the time to assist us with our launch and deployment of WalkMe. WalkMe continues to help solve our user's issues. The more I learn about all that WalkMe can do, I am thrilled that we partnered with WalkMe. Best investment for our department in 2018.
What do you dislike about the product?
I am going to be very honest here, NOTHING. I only wish we would have partnered with WalkMe earlier.
What problems is the product solving and how is that benefiting you?
Engagement, our travelers are staying int the tool and completing their bookings . Decreasing support tickets for all. Because the travelers have the help tool right there, our support tickets are decreasing significantly.
WalkMe is amazing for both clients AND staff
What do you like best about the product?
WalkMe has been an amazing tool for delivering training to our staff and our clients at an expedited pace - letting us tailor parts of our software as needed in a way that can be delivered on demand. Our staff can now experience training tailored to their individual roles and our clients can receive guided help round the clock!
What do you dislike about the product?
The editor can be slow to work in - but I do have an incredible amount of content housed in it.
What problems is the product solving and how is that benefiting you?
Our clients often experience turn over and training is costly. They can also forget how to perform actions within the software, and WalkMe allows us to provide guided tutorials at any time to bring them back up to speed - without requiring them to enter support tickets. It's also allowing us to train our staff internally without having to make them sit and watch videos all day - getting them some quality time in the software, and getting them up to speed much faster than ever before.
Recommendations to others considering the product:
Have patience, take the time to ensure you have a team ready to be dedicated to it, and plan carefully. I dedicated myself for three months to learning jQuery and how to use WalkMe, planning out exactly what my company needed in it, and developing this program. We self-implemented, which was a good decision for us, but may not be for everyone. Take the time to QA test accordingly, and always be prepared to continue your testing even after you launch.
Gamechanger and business saver.
What do you like best about the product?
I really like how many options I have to prevent my staff from making mistakes as they learn how to use our software. In my industry of non emergency medical transportation and paratransit small mistakes can be very serious and expensive. Knowing the common mistakes and being able to prevent them during training is invaluable. Cant put a price tag on that.
What do you dislike about the product?
I honestly dont have anything I dislike. I havent come across a function I need that I have not been able to achieve somehow. Great and thorough staff and support.
What problems is the product solving and how is that benefiting you?
I bought a company beginning of the year to merge with my current operation and we had no time to train everyone and get everyone familiar with the new policies and procedures with the newer operation we were merging with. As an on demand transportation group we operate 24/7 and can never just close to train up the staff so WalkMe helped me train the employees but also prevent them from making common mistakes. Like I said no price tag on that when any mistake can lead to a costly lawsuit.
Recommendations to others considering the product:
Just do it. It is so much easier to train your employees with this tool. They feel more empowered to have on screen guidance than they do with a manual or flyer.
Using WalkMe for Onboarding, Retention, and More, Oh My!
What do you like best about the product?
WalkMe is such a flexible platform - from producing WalkMe content with ease to targeting content to a specific customer base - WalkMe has the door to help you with your onboarding, retention, and learning needs. You just have to decide to go through the door to take advantage of the offerings. The entire WalkMe package: the editor, my CSM (Kate Frasca is amazing), Customer Support, and the collaborative WalkMe Community truly provides a positive experience. Everyone wants you to be successful.
WalkMe is truly customer focused and innovative. The enhanced and new features allows me to support our customers in ways that work best for our business. I can be creative and strategic with the amazing Smart WalkThrus and the Onboarding apps. WalkMe makes it easier for our customers to complete the tasks at the moment they need it…there’s no delay to their workflow.
WalkMe is truly customer focused and innovative. The enhanced and new features allows me to support our customers in ways that work best for our business. I can be creative and strategic with the amazing Smart WalkThrus and the Onboarding apps. WalkMe makes it easier for our customers to complete the tasks at the moment they need it…there’s no delay to their workflow.
What do you dislike about the product?
There is not much to dislike. WalkMe is a great product, and the support we receive from our CSM is truly wonderful. But, if there is one area that could use a bit more attention - it would be WalkMe University. The LMS was a bit wonky to navigate in and the course offerings seemed long and disjointed. Without our CSM, I know we wouldn’t be as successful with implementing WalkMe. But, I wish I didn’t need to have our CSM supplement the content in WalkMe University.
What problems is the product solving and how is that benefiting you?
Offer new feature announcement for existing customers.
Automate onboarding process for new customers and trial customers.
Develop a centralized, consistent, and streamlined integrated support experience across our product portfolio,
Remind current customers of existing features they may not be using to help with retention.
Provide micro learning for current customers and internal teams.
Address repetitive calls on common topics, such as, “resetting passwords” or “printing reports” allowing us to deflect support calls and tickets.
Reduce churn amongst our free trial users to help increase conversion.
Automate onboarding process for new customers and trial customers.
Develop a centralized, consistent, and streamlined integrated support experience across our product portfolio,
Remind current customers of existing features they may not be using to help with retention.
Provide micro learning for current customers and internal teams.
Address repetitive calls on common topics, such as, “resetting passwords” or “printing reports” allowing us to deflect support calls and tickets.
Reduce churn amongst our free trial users to help increase conversion.
Extremely robust platform for digital adoption
What do you like best about the product?
WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs.
Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.
What do you dislike about the product?
It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.
What problems is the product solving and how is that benefiting you?
Customer self-onboarding.
Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
Benefits:
Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.
WalkMe is a great tool!
What do you like best about the product?
I like all the different features WalkMe offers. It allows you to build to fit your software. Their communication and helpfulness also makes working with the very pleasurable.
What do you dislike about the product?
Sometimes things you've built will randomly stop working. This is typical with any software but it can be a little annoying.
What problems is the product solving and how is that benefiting you?
WalkMe is allowing my business to train customers without tying up resources. The Implementation Specialist can handle more customers because they don't have to setup lengthy calls and trainings to get customers using the software. It is also a helpful Support tool as it offers 24 hour online guidance.
WalkMe for Coupa
What do you like best about the product?
I like the complete WalkMe package. The versatility, flexibility and immediacy of being able to guide, support and help users as and when they need this help is the most important. The variety of features, which at first looks confusing, ensures that you can engage with users in a way that suits their needs best. The insights and visions is also very powerful to aid understanding of user queries and help to provide support to use.
What do you dislike about the product?
Lack of information regarding WalkMe for Coupa in either the community forum, university or knowledge base.
What problems is the product solving and how is that benefiting you?
We are looking to reduce the number of queries and support tickets raised and improve efficiency and productivity
Recommendations to others considering the product:
The experience of working with WalkMe has been a very positive one. The knowledge, support and dedication of the WalkMe employees has been being critical to the success of our Go-live and the fact that you helped us to achieve our target in a very short timeframe was a huge credit to our account manager, the CSM, the professional services lead and all the WalkMe team in the background. I recommend reaching out to the CSM to support you in developing your use cases and building the plan as well as buying professional service support initially to develop the initial WalkMe interactions.
BEST Onboarding tool out there!
What do you like best about the product?
Simple to use. Easy to customize. EXCELLENT customer service! I also like how you can publish your changes to your test environment before publishing it to production.
What do you dislike about the product?
Nothing really. I've been using WalkMe for years now and the tool is awesome and keeps getting better.
What problems is the product solving and how is that benefiting you?
WalkMe allows us to onboard our new customers and help them get their FastSpring stores up and running in a matter of minutes. WalkMe also allows us to give in-product surveys and gather usage data from customers and send this data to Salesforce.
Recommendations to others considering the product:
Definitely, go with WalkMe. Their customer service and professional services teams are absolutely TREMENDOUS! Their product team is also awesome and I've sat with them on multiple occasions to provide feedback. Within a few weeks, my feedback was implemented into the product and made my life so much easier. Great company!!
Every problem has a solution with WalkMe
What do you like best about the product?
We love how versatile and powerful WalkMe is. Its interface is simplistic and intuitive, which makes curating smart, intuitive step by step guides as simple as creating a flow chart.
With WalkMe I can truly detach myself from our slow process driven development cycle and truly work at my own pace; which is fast. With WalkMe we can define a process and have a solution realised and deployed all in a single day without ever having to submit a task in our development suite.
WalkMe is increasingly becoming more and more customer centric when it comes to innovation. Their online customer community is going to be a fine example of this. I love that I am able to connect and collaborate with other WalkMe customers, draw inspiration, share ideas and suggest new feature all in pursuit of driving our implementation forward to being the best it possible can be.
With WalkMe I can truly detach myself from our slow process driven development cycle and truly work at my own pace; which is fast. With WalkMe we can define a process and have a solution realised and deployed all in a single day without ever having to submit a task in our development suite.
WalkMe is increasingly becoming more and more customer centric when it comes to innovation. Their online customer community is going to be a fine example of this. I love that I am able to connect and collaborate with other WalkMe customers, draw inspiration, share ideas and suggest new feature all in pursuit of driving our implementation forward to being the best it possible can be.
What do you dislike about the product?
Please believe me when I say that there is not much to dislike. WalkMe is simply a great product, and the customer support we receive from our CSM is exemplary.
What problems is the product solving and how is that benefiting you?
Bottom line is that WalkMe is extremely versatile and has been used in so many different ways across your organisation. By thinking creatively you will soon see there is very little limitation in what can be achieved. Over the last three years WalkMe has assisted us in following ways;
New product announcement aiding in feature adoption amongst existing users.
Automating the onboarding process for new customers and employees reducing one on one training with a satisfaction level of 92%.
System downtime and maintenance announcements allowing us to deflect support calls and tickets.
Driving additional sales through walkme has been extremely successful and as a result we have now recognised walkme as an official sales channel with its own monthly revenue target.
Reducing churn amongst our free trial users ultimately increasing conversion.
New product announcement aiding in feature adoption amongst existing users.
Automating the onboarding process for new customers and employees reducing one on one training with a satisfaction level of 92%.
System downtime and maintenance announcements allowing us to deflect support calls and tickets.
Driving additional sales through walkme has been extremely successful and as a result we have now recognised walkme as an official sales channel with its own monthly revenue target.
Reducing churn amongst our free trial users ultimately increasing conversion.
Recommendations to others considering the product:
Onboarding with WalkMe can be daunting at first so make good use of the onboarding material in the WalkMe University and make sure you check out the community.
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