WalkMe DAP
WalkMeExternal reviews
543 reviews
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Getting Started is Easy
What do you like best about the product?
Our implementations person worked with us to start building SWT's and SmartTips. She was wonderful and very patient.
What do you dislike about the product?
Support takes a while. I sat 25 minutes in chat waiting for someone and we cannot screen share with the support representative. Having to take screenshots, save them and attach them is time-consuming.
What problems is the product solving and how is that benefiting you?
New releases every quarter with our product. So something new to users every 90 days. Walk-me allows us to preview the new features for the user and show them what is new and how it works.
Perfect solution to master our systems transition
What do you like best about the product?
The ease of implementation and seamless solution for the end-user.
What do you dislike about the product?
The export function is not working well. We wanted to use the export function to still have "old fashioned manuals" for our road-warriors field staff to be able to refer to, but were unable to do so without lots of rework.
What problems is the product solving and how is that benefiting you?
Enabling multiple thousand of users in a Salesforce CRM transition. We were able to finalise the implementation with minimal "personal handholding" of the end users required, saving training and support costs.
Recommendations to others considering the product:
Seriously consider the services of an external implementation partner that has previous WalkMe experience, in order to shorten the learning curve and smoothen out the roll-out as well as reduce "time to market".
Definitely helpful
What do you like best about the product?
It actually helps me with things that I should be doing like properly verifying customers and helps me with scripts.
What do you dislike about the product?
I do not dislike anything about Walkme. It works fine for me.
What problems is the product solving and how is that benefiting you?
It helps me to verify the customers properly. It also helps me to remember to access other systems.
Easy shared link to walk through and follow up for finish line.
What do you like best about the product?
Easy to share links and progress to the finish line while teams are still progressing and stepping through processes and business validations.
What do you dislike about the product?
The task setup is still cumbersome for some login items - when a task is created, it still encounters upload and sync issues. When you create new tasks for individuals, it still shares with the team view or general view.
What problems is the product solving and how is that benefiting you?
Tracking progress and team progress while keeping everything in one place. A process walkthrough of individual business reasoning and validations, ensuring everyone sees the same benefits and savings from frequently accessed items that are still stored, with usefulness accessed only quarterly.
the most wide tool for digital adoption
What do you like best about the product?
the tool ha almost all of it. starting from simple onboarding for our clients (SMBs) to internal use of our most tough softwares (sorry salesforce!).
What do you dislike about the product?
I couldnt sign up in the beginning since we thought its for enterprise only/
What problems is the product solving and how is that benefiting you?
onboarding new clients, onboarding new employees, digital transformation, change management, and also UX of our self CRM
Walkme is one amazing app
What do you like best about the product?
I was amazed at how Walkme integrates with a web application using literally a few lines of code which are copied in the head tag. With just those few lines of code you basically get an entirely new application which is superimposed over the original application and an entirely new way of communicating with users and getting important insights into how your application is used. I also thought the Walkme's documentation and university courses did an excellent job in getting novice users up and running with the tool quickly and easily.
What do you dislike about the product?
There's nothing I dislike as such, but there's probably many new nice-to-haves I'd like to see in Walkme such as extended goal options for onboarding tasks, some additional reporting capabilities and similar.
What problems is the product solving and how is that benefiting you?
After deploying walkme we now have the ability to manage user engagement without involving developers or making any changes in the core application. The walkthroughs and new feature announcements can be published in minutes rather than days (or even weeks). There's still a lot of walkme features that we're not even using at this time but will likely be deploying them as we discover new ways to use the tool.
Great Solution, Very easy to deploy
What do you like best about the product?
Clients love it. Very easy to implement and receive instant ROI. Very user-friendly. The clients love the access at their fingertips to online guidance and help. Very easy to deploy. We went live in less than 30 days. Very powerful
What do you dislike about the product?
Not having an admin app available for iPhone or Android so we could easily publish a Shout out if necessary.
What problems is the product solving and how is that benefiting you?
Self-help options for our client base. Knowledgebase for our support agents.
Recommendations to others considering the product:
Great product with a great team to work with.
Driving adoption with high-impact just-in-time support
What do you like best about the product?
WalkMe has allowed my small team to quickly build, test and launch smart walkthroughs to help users understand and learn our product. Our platform is consistently updating and growing so the ability to trigger shout-outs of new features and functions is fantastic.
What do you dislike about the product?
At times out single page application causes issues with needs for refresh and updates to the smart-walkthroughs. This can get a user lost in the workflow and losing the support of the WalkMe.
What problems is the product solving and how is that benefiting you?
Lowering user support issues. Supporting onboarding and success criteria for enterprise clients. New-hire product training.
Recommendations to others considering the product:
The power of this tool is clear and evident. Having some technical skills on your implementation team will help you be most successful with the GTM.
Don't build it yourself
What do you like best about the product?
Non-technical users can pick it up right away. The onboarding is great as it pushes you to understand the in's and out's.
What do you dislike about the product?
Sometimes the customer support scheduled calls are a little too much but that could be because of the nature of our business. We can't let WalkMe have access to our environment.
What problems is the product solving and how is that benefiting you?
Reducing errors for wrong or incomplete data entry. Reducing customer service call times.
Recommendations to others considering the product:
This is the one to use. The company has their stuff together. Digital adoption with in your company is key with any product and WalkMe has made it apart of their service to support your staff.
It's been a fantastic experience.
What do you like best about the product?
the customer service. it is very helpful and thorough.
What do you dislike about the product?
nothing. i have not really disliked anything walkme related.
What problems is the product solving and how is that benefiting you?
none
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