WalkMe DAP
WalkMeExternal reviews
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Digital Adoption Made Easy!
What do you like best about the product?
What I like best about WalkMe is the ease of use when creating content. Additionally, when there are more intricate requests that come through, WalkMe's support team is always there to lend a helping hand.
What do you dislike about the product?
There really isn't much to dislike about a tool like WalkMe. If I had to pick one thing, it would be that SOMETIMES the elements in a Shoutout are a bit difficult to move around. (Sometimes instead of the targeted item in the Shoutout being selected when clicked, the entire shoutout is selected- have to check and double-check the selected item)
What problems is the product solving and how is that benefiting you?
We are simplifying processes from all facets of the business. From simple communication reminders to opening a requisition, WalkMe helps us solve our business needs from beginning to end.
Recommendations to others considering the product:
Do it ASAP! And be sure to link WalkMe to your Active Directory for deeper, more data-driven segments.
Walkme is a fantastic enabler of digital adoption
What do you like best about the product?
Walkme has a wide variety of powerful features that can be tailored to improve digital adoption across the entire user lifecycle from initial onboarding through to helping your users achieve proficiency in their applications.
What do you dislike about the product?
There is very little to dislike about Walkme. The only aspect of Walkme that could have been easier up front is making the licence model easier to understand to assist organisations to consider Walkme for the enterprise rather than just at application level.
What problems is the product solving and how is that benefiting you?
Walkme has been used predominately to improve the adoption of a new digital platform, replacing legacy technology which has been in use for over 20 years. The benefits of this as a simple starting point has to smooth the change curve and reduce the reliance on training as the key control to mitigate resistance in users who need to adapt to a new way of working. Walkme plays a role in the initial onboarding experience and also provides a key support role ongoing, providing help guidance and guided walk throughs. There is a significant benefit by keeping a new user within the application to help them complete a process. Without Walkme, users would otherwise have to revert to external sources of information such as fact sheet repositories to try and perform their tasks or to have to be frequently retrained.
Walkme is also being used for data quality and assurance by adding data validation rules and guidance notes for users which ensure data is collected in the right way at time of entry. Process automation is also being used to simplify the user experience and streamline high frequency tasks.
Walkme is also being used for data quality and assurance by adding data validation rules and guidance notes for users which ensure data is collected in the right way at time of entry. Process automation is also being used to simplify the user experience and streamline high frequency tasks.
Recommendations to others considering the product:
Before starting your digital adoption platform journey using Walkme, consider your strategy for user adoption at an enterprise level and your operating model. This will ensure you can realise the benefits of Walkme almost immediately and focus on the areas that wil add the most value first.
Quick and easy guidance at your finger tips
What do you like best about the product?
I like the options WalkMe offers. I am able to tackle different leraning styles and needs through the different actions such as smartwalkthurs and shuttes.
What do you dislike about the product?
The only thing that restricts me some times is the jQuery as we use an SPA and a system which is forever developing this can be very frustrating as finding the right element can be difficult.
What problems is the product solving and how is that benefiting you?
We have reduced service desk tickets into double figures, trained 1000+ staff on a new system and hosted 100+ user guides all in one pkace. We are currently looking at onboarding to reduce time and effort on the training team,
Recommendations to others considering the product:
Plan a maintence schedule as well as a roll out plan. Keeping your content up to date ensures user adoption.
I love their technology!
What do you like best about the product?
WalkMe has transformed how we take care of our clients needs. Using WalkMe makes training and learning easy and clear. The Walk-thrus + SmartTips work together in providing guided step-by-step instruction.
What do you dislike about the product?
Sometime when using the WalkMe editor, the behavior/rules do not work right. Eventually after getting frustrated, I clear the Editor's cache and reload or completely log out and log in to resolve the issue. Because it is intermittent, it's impossible to troubleshoot and diagnose.
What problems is the product solving and how is that benefiting you?
Training and education for our clients, putting information to them at thier fingertips, reducing call center call loads, having a view of our clients activity and communication opportunities.
Recommendations to others considering the product:
WalkMe is a powerful tool and is great for our application. Some users may not need or use many of the apps and services that WalkMe has but should perform an ROI which WalkMe is very good at assisting with.
A flexible tool that allows us to communicate with clients in a targeted expeditious manner.
What do you like best about the product?
We can target communication by client segment and down to the field level to support clients to limit their need to reach out to service.
What do you dislike about the product?
We have a problem getting the snippet to be approved by our security team has limited our ability to deploy WalkMe to all applications.
What problems is the product solving and how is that benefiting you?
We have been able to train both our clients on our new online banking platform. We have also been able to train our service and sales using Walkme. We have been able to communicated with clients quickly where we have missed development items.
WalkMe for Digital Adoption
What do you like best about the product?
WalkMe has been amazing in allowing us to communicate and support colleagues on a global scale. We launched during the pandemic and it allowed me to upskill my end users and communicate important updates without needing to be with them in person. The most simple functionality can be the most effective in the form of shoutouts and smarttips future proof my content and get to those users who don't actively seek out support with WalkThru's. I can engage with users without them even realising they are using WalkMe and overcome some of the most commonly asked questions with a simple launcher.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
Aside from the functionality within the tool the team are also amazing, they are so patient, helpful and fun to work with. They can overcome most problems and i genuinely look forward to my meetings with them. They listen to our needs and nearly always have a solution on its way or will take our feedback and action it for future releases. They also care hugely and genuinely about seeing you and your business succeed.
What do you dislike about the product?
We have had some issues with the tool not working across multiple languages in our system. That has been my only major problem but i have to say the WalkMe team worked really really hard to resolve it and worked closely with us to ensure it was solved so we could use across different languages.
What problems is the product solving and how is that benefiting you?
We are looking at a couple of problems: Training cost reduction, Reducing support tickets, Process completion and end users becoming self sufficient in the system. Since we launched WalkMe our training costs (other than WalkMe) have dropped significanlty. We still train in person but over teams and WalkMe compliments this training, it has removed the need for travel as rather than full days we only need a couple of hours. It has dramatically reduced the number of support tickets so now the teams can focus on value add tasks. Our core processes are being completed in a timely manner and our end users no longer need hand holding through them as they are using what they need in WalkMe.
Recommendations to others considering the product:
Have patience with your deployment! Be sure to have all the information for your data privacy & security, data collection, approvals for works councils in place before you attempt to launch. Utilise the support offered by WalkMe and the Solutions Architects to launch your first pieces of content and take it slow and steady. Be creative in your thinking and listen to your end users.
A user-friendly tool which can add great benefits to your applications
What do you like best about the product?
+ Powerful tool with nice UI
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
+ Easy to use and create content with clean instruction and manual as you build
+ Easy to test the content before production deployment
+ Helpful training courses to help you start
What do you dislike about the product?
- Need to open different browser profile to see the content when the editor is running
What problems is the product solving and how is that benefiting you?
WalkMe helps me to create on-screen manuals for users to guide them through our application and complex process.
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
It has also enabled to announce users of new features and/or disruptions quickly and conveniently.
With WalkMe, I can create lots of content to help users by myself in minutes. Normally, my developers would need to stand hours to hard code the same content into the application
Recommendations to others considering the product:
- Taking the recommended courses before building
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
- Knowing what your users' pain points are and see if those problems can be solved by WalkMe
- Consulting your developers and UX/UI designers as you build
Review on WalkMe
What do you like best about the product?
WalkMe is interactive, step-by-step guidance to help users adopt new capabilities, processes, and features added to a platform. It helps drive landing and adoption and can bridge the gap in digital friction.
What do you dislike about the product?
At times it can be difficult when building and element grades aren't good enough for WalkMe to continue. jQuery knowledge is recommended and WalkMe University has modules to learn.
It is straightforward guidance that it cannot capture if the user wanders off course. However, if splits are identified, the build can improve.
It is straightforward guidance that it cannot capture if the user wanders off course. However, if splits are identified, the build can improve.
What problems is the product solving and how is that benefiting you?
With WalkMe we can assist users with new experiences, new or updated processes, ensuring records are complete and fields are filled correctly before moving stages, etc.
Recommendations to others considering the product:
Highly recommend this tool if the organization faces challenges with processes, landing /adoption.
The future of Digital Transformation
What do you like best about the product?
Customers Experience with WalkMe has never been failed. Very proactive in solving case studies and helping companies to perform at a maximum level. Very knowledgable team to work with and not to forget the positive vibes that they have.
What do you dislike about the product?
Nothing to dislike. WalkMe has always been evolving since the beginning of its journey in the market and making sure learning from the past is the result of today's success.
What problems is the product solving and how is that benefiting you?
Navigating new users in a HR system as the company is international level with users around the world. Making the users life more easier and less contacting the support team.
Recommendations to others considering the product:
A great solution to be used during this pandemic. Very easy for any type of users whether by age, gender, race, etc.
Top DAP tool available
What do you like best about the product?
WalkMe is a very intuitive digital adoption platform that allows the user to jump in, get trained, and start impacting end-users in a very short time frame. The training process is very fluid and tackles a lot of the challenges you will face as you're deploying WalkMe. The tool allows you to tackle problems from a very surface level, to an in-depth and technical solution.
What do you dislike about the product?
The multi-language support is something that needs improving. The current way of either going through the admin settings or uploading a CSV file, where you need to keep in mind all BBcode, is not a user-friendly way of working.
What problems is the product solving and how is that benefiting you?
We are using WalkMe in 3 different ways.
1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself.
2. Support menu and resources hub - one place to find all needed items and processes for end-users
3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.
1. As a training tool within a Microsoft Dynamics instance - we deployed it within a training environment where users are guided through their standard training practices. Much easier to learn while in the flow of work vs. following a manual or training videos, and then accessing the tool itself.
2. Support menu and resources hub - one place to find all needed items and processes for end-users
3. Guidance support - tackle complex processes by using WalkMe smart-walkthroughs.
Recommendations to others considering the product:
This is the top DAP tool in the market. Awesome support and functionality.
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