WalkMe DAP
WalkMeExternal reviews
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5 Year WalkMe Content Manager
What do you like best about the product?
I love the fact that it puts my clients' learning right where and when they need it - in their own software!
What do you dislike about the product?
We are a very unique use case for WalkMe and our content has hundreds of more steps than they recommend. It works for us, but we do have roadblocks because of this.
What problems is the product solving and how is that benefiting you?
When we used a more typical eLearning and LMS platform we had three major problems. The first was user management - we would have to import thousands of users a week and troubleshoot login issues constantly. There is no user maintenance. Second, our users would complain that the eLearning data did not match theirs and that they had to have their system open on a second monitor and try and follow through with the process. The third problem was keeping the eLearning content up to date. The last year we used Captivate, we had 140 classes. It took us the entire year to re-record the screenshots and copy and paste the text into the newer version. The first time we did this in WalkMe, it took us 3 months. Now we have it down to 6 weeks.
Recommendations to others considering the product:
WalkMe is changing how my organization looks at digital adoption. We started using only for educational purposes but have since moved into support call reduction, showcasing new features, and tracking beta test where we submit the tracked events to our usability team.
Excellent solution
What do you like best about the product?
The flexibility and seamlessness are exceptional. WalkMe can take on the look and feel of any system.
What do you dislike about the product?
Would be helpful to have better training for in house configuration team.
What problems is the product solving and how is that benefiting you?
Used WalkMe to enhance user adoption of new vendor compensation system (beqom). Tremendously aided in giving managers real time answers to common questions and helped direct escalations to the right team.
Recommendations to others considering the product:
Think about how to train up your admin team so that you can operate more self-sufficiently.
WalkMe is not a software, it's great people and amazing experience.
What do you like best about the product?
I love how easy to implement the tool is, yet it allows our company to achieve some amazing goals, much bigger than we originally thought. At every stage of a project, we can count on help from technical teams and our Digita Adoption Consultant.
What do you dislike about the product?
Some of the functionalities don't work perfectly from a day 1. Although we get support from technical teams it's still frustrating when we can't tell our stakeholders when things will be fixed or work as expected, or can't explain the root cause.
What problems is the product solving and how is that benefiting you?
WalkMe helps our end users to navigate, complete tasks and processes in SuccessFactors, improves data quality, fixes UX and much more!
WalkMe at LinkedIn Trust and Safety
What do you like best about the product?
WalkMe's guided workflows: Smart WalkThroughs, SmartTips and Launcher
What do you dislike about the product?
There is no feature to create tests and assessments, instead, we need to use surveys for it. Hoping to see a test option as well.
What problems is the product solving and how is that benefiting you?
Consistency and scaling
Transformative Adoption Training
What do you like best about the product?
My favorite part is customizing the interface with programmatic variables and easy-to-understand design tools.
What do you dislike about the product?
With high customizability comes added responsibility to manage and maintain published content within the tool.
What problems is the product solving and how is that benefiting you?
WalkMe solves multiple issues:
- Easy to publish quickly
- Lots of analytics and insights
- Managed deployment for new hires
- Accessible learning, embedded within existing products
- Easy to publish quickly
- Lots of analytics and insights
- Managed deployment for new hires
- Accessible learning, embedded within existing products
Guidance delivered in your moment of need.
What do you like best about the product?
WalkMe is brilliant in many ways - there are several areas where the solution can really assist:
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
- Increasing productivity and shortening the time it takes for an organisation to get real value out of their investments by offering training at the fingertips of the user, right when they need it, reduces the need for lengthy training courses where the majority of those trained would forget within one day of being trained.
- Data gathering and insights - WalkMe helps you build a great heat map of the system it is integrated with, showing where users spend their time, what areas they reach out for help on as well as being able to tell you how long users are taking to complete tasks - allowing prioritisation of where you create assistance.
- WalkMe is also great at ensuring clean data enters your systems - minimise errors and assure data integrity with data validation and smart tip guidance.
What do you dislike about the product?
There are multiple browsers available to users, which all operate slightly differently. It can sometimes take a little longer to test content across all browsers to ensure all created content works as expected.
What problems is the product solving and how is that benefiting you?
In my organisation we are seeing great results ranging from the reduction of support tickets where users are accessing the incorrect login page - we have solved this by using a WalkMe shuttle to automatically bounce the user to the correct page without them even being aware. We are also seeing increases in process completion in our HR system around our quarterly appraisal reviews, our data shows an increase in completion rates since we introduced WalkMe guidance, and those who use the guidance also complete the process in less time than those who don't.
Recommendations to others considering the product:
Really understand the capabilities of your potential investment, learn from others who have made the leap, plan your use cases in advance, decide what you would like to report on in advance and consider what roles you will have in your organisation for managing WalkMe.
WalkMe is a Game-Changer!
What do you like best about the product?
Where do I start? There are so many helpful features in the suite of WalkMe apps; especially being able to use SmartTips to place information at your fingertips when you need it. If there are pain points that your organization needs to address, there is almost an answer for everything under the sun. WalkMe offers comprehensive training tools to get you up and running along with an amazing support team that is totally committed to you being successful.
What do you dislike about the product?
My biggest dislike is that I didn't know about it sooner! LOL. There are so many solutions offered by WalkMe, that it may be a little difficult initially to understand what is available to you. Ask questions! There are so many possibilities waiting for you!
What problems is the product solving and how is that benefiting you?
WalkMe is helping new employees learn the skills they need for their new job. It is also an excellent tool for employees on the job. Automating tedious tasks is a significant plus as it dramatically reduces mistakes. The robust nature of the WalkMe applications allows you to find new and innovative ways to save time and money while providing timely and relevant training. With the ability to assign onboarding tasks and additional features like TeachMe, this Digital Adoption platform is refreshing and valuable!
Recommendations to others considering the product:
I would say if you are using web-based systems, this is a no-brainer. The ability to cut down on time to train, teach, learn a new task, or automate job functions are great. I would recommend having a team (more than one person) of people get familiar with using the application because it does take some work to ensure your content is current and working properly. I would highly recommend this product. Excellent return on investment potential.
WalkMe is the future of training and digital adoption
What do you like best about the product?
Training is accessible at the point of need. Analytics are great to show stakeholders and show you how your audience is engaging with the software and WalkMe. Conditional communications can also be displayed when needed in the app rather than sending out emails that get lost or are just not relevant at that time.
What do you dislike about the product?
There is nothing I dislike about WalkMe. But I would suggest allowing the chat bot to accept uploading of files perhaps.
What problems is the product solving and how is that benefiting you?
Past problems with training materials is that staff won't take the time to look for them. So we use the widget to store training docs, video and other resources within the software. You can always remember everything in a live training or take the time to attend. Some benefits are that you do not need a live trainer for new software implentations and can build in engaging effective training into the software at the point of need especially if anyone forgets something.
A very powerful tool on both the front end app and on the insights panel
What do you like best about the product?
The application is fantastic and the front-end interface creates a great way to enable the usage of our system. This combined with the onboarding program has sped up the time for our users to understand our application. There is also a fantastic insight panel on which we are still finding great new features on. Lastly, the support from the WalkMe team has been super from client management, support, and the training.
What do you dislike about the product?
We have had some issues with our data capture due to the way we identify users in our system and it's taken some time to resolve but the support from WalkMe has been great and much appreciated. We are still trying to understand the best way to segment and structure our systems for our clients as there are multiple deliveries and this makes it difficult to maintain, so we have concentrated on the system that is most similar across multiple clients.
What problems is the product solving and how is that benefiting you?
We wanted to have a pre-requested onboarding program prior to training and a digitalized user guide. We have achieved both and are seeing an increased speed of learning on our system.
Best Digital Adoption Platform
What do you like best about the product?
On the leading edge of innovation and knowledge of digital adoption. The WalkMe team are thought leaders and experts. The tool is easy and intuitive to use with a huge amount of features and good education available to learn how to make the most of your investment.
What do you dislike about the product?
The challenges we faced early in our journey have now been resolved, and I can see there are great moves being made in the customer success part of the business which had some previous weakness. The use of jquery was also a challenge but from what I can see, the WalkMe team are working hard to eliminate or reduce reliance on jquery.
What problems is the product solving and how is that benefiting you?
Adoption of SAP cloud products, centralising knowledge management and using for user onboarding. Automation is a game-changer for long processes with redundant user actions or confusing pathways.
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